Experts Reviews · Company report
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 50%57+28.5Reliability 21%48+10.3Momentum 11%36+4.1Track record 10%11+1.1Accountability 7%61+4.4Experts Score= 48Not enough data for craft & service, value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.48SCORENapaSonoma Hot Tubs & Pool Supplies - Napa
Napa, CA · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #13Position by Experts Score among all companies we track in this category. of 22 pool & spa services · 5.0★ from 25 Google reviews
Report card
Percentile vs other pool & spa services (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: accountability and satisfaction; weakest: track record.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.NapaSonoma Hot Tubs & Pool Supplies - Napa is better than 57% of pool & spa services.C
57
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).NapaSonoma Hot Tubs & Pool Supplies - Napa is better than 48% of pool & spa services.C
48
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.NapaSonoma Hot Tubs & Pool Supplies - Napa is better than —% of pool & spa services.–
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ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.NapaSonoma Hot Tubs & Pool Supplies - Napa is better than —% of pool & spa services.–
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MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.NapaSonoma Hot Tubs & Pool Supplies - Napa is better than 36% of pool & spa services.D
36
Track recordTrack record · 7% of the scoreReview volume and years with reviews.NapaSonoma Hot Tubs & Pool Supplies - Napa is better than 11% of pool & spa services.F
11
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.NapaSonoma Hot Tubs & Pool Supplies - Napa is better than 61% of pool & spa services.B
61
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NapaSonoma Hot Tubs & Pool Supplies - Napa for body waxing
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