Analyzing 7,506,8087.5M ReviewsFor 21,14521.1K Experts
Google reviewers rate Naperville Hazardous Waste Site 4.6 out of 5 based on 80 reviews, with no owner responses recorded. Customers frequently praise the facility for quick, convenient drop-off services for items like old gas, batteries, and hazardous liquids, noting that staff often handle unloading while visitors remain in their vehicles. However, a recurring criticism involves staff rudeness or condescending attitudes, alongside complaints about limited operating hours and specific restrictions on accepted waste types.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
80 Google reviews we collected
Phrases our text analysis found in 59 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 59 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Even though they were busy with the line of vehicles extending all the way to the street, the staff was courteous and kept things moving efficiently.”
“This is my first time visit, and I was very disappointed with the rudeness of the operators.”
“Quick and easy, returned gas cans and emptied everything”
“The employees do a fantastic job.”
“I spoke to the sales person there she explained that those batteries have been redesigned to be thrown in the garbage.”
“And at no cost!”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Naperville Hazardous Waste Site for 3 kinds of job. Pick one to see what they paid and said.
Convenient drop off for hazardous waste items. Always kind and helpful. Does not take large sharps containers or medicines.
No waiting this Saturday at noon. Quick and convenient. Sure glad we have this service. And at no cost!
35-45 minute wait. Also, they will take your gas can which is not cheap. You have to get back in line again to get it or after 1/2 hour wait. Other than that they took other chemicals.
Even though they were busy with the line of vehicles extending all the way to the street, the staff was courteous and kept things moving efficiently. Easy process, just read what is allowed and the process to be followed on the website before going. Also note, if dropping off old gas, you will have to wait longer if…
This Hazardous Waste Site at Naperville is fantastic. The employees do a fantastic job.
There was a lot of cars in line. Workers did a great job. I didn't even get out. Great service!
| Job | Reviews | Category typical |
|---|---|---|
| Hazardous waste removal & disposal | 14 | — |
| House & garage cleanouts | 3 | — |
| Appliance removal & disposal | 2 | — |
4.6 ★★★★★ 80 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Convenient drop off for hazardous waste items. Always kind and helpful. Does not take large sharps containers or medicines.
Dropped off old gas and it was super easy!
No waiting this Saturday at noon. Quick and convenient. Sure glad we have this service. And at no cost!
Quick and easy, returned gas cans and emptied everything
35-45 minute wait. Also, they will take your gas can which is not cheap. You have to get back in line again to get it or after 1/2 hour wait. Other than that they took other chemicals.
Even though they were busy with the line of vehicles extending all the way to the street, the staff was courteous and kept things moving efficiently. Easy process, just read what is allowed and the process to be followed on the website before going. Also note, if dropping off old gas, you will have to wait longer if they are busy to get your cans back if you want them.
This Hazardous Waste Site at Naperville is fantastic. The employees do a fantastic job.
Really fast service and very knowledgeable employees
There was a lot of cars in line. Workers did a great job. I didn't even get out. Great service!
I tried to bring them some waste acid from some metal refining I did at home. It says on their website they take corrosives and oxidizers. Now I don't know what to do with this waste
Analyzing 7,506,8087.5M ReviewsFor 21,14521.1K Experts
