Experts Reviews · Company report
Naperville Hazardous Waste Site logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%56+30.5Reliability 24%45+10.9Value 14%100+14.1Replies to reviews 7%16+1.1Craft & service penalty70−3Experts Score= 54Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.54SCORE

Naperville Hazardous Waste Site

Forest Park, IL · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #80Position by Experts Score among all companies we track in this category. of 84 hazardous material removal · 4.6★ from 80 Google reviews

Report card

Percentile vs other hazardous material removal (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Naperville Hazardous Waste Site is better than 56% of hazardous material removal.C
56
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Naperville Hazardous Waste Site is better than 45% of hazardous material removal.C
45
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Naperville Hazardous Waste Site is better than 70% of hazardous material removal.B
70
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Naperville Hazardous Waste Site is better than 100% of hazardous material removal.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Naperville Hazardous Waste Site is better than 100% of hazardous material removal.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Naperville Hazardous Waste Site is better than 16% of hazardous material removal.F
16

Reviews for your job

Customers hired Naperville Hazardous Waste Site for 3 kinds of job.

Naperville Hazardous Waste Site for hazardous waste removal & disposal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.43
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 54/100.How Job match is calculatedBuilt only from reviews Google tagged “Hazardous waste removal & disposal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 7

All 14 Google reviews tagged “Hazardous waste removal & disposal”

RileyLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Quick and easy, returned gas cans and emptied everything

Hazardous waste removal & disposal
AlLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

There was a lot of cars in line. Workers did a great job. I didn't even get out. Great service!

Great priceHazardous waste removal & disposal
Carol4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

They took my old gas and expired fire extinguishers

Hazardous waste removal & disposal
PaulLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

What a great service! Efficient and friendly solved a problem for me with 3 large mixed oil/gas tanks I inherited from a boat purchase. The service they do should keep people from illegally dumping or burning this stuff!

Hazardous waste removal & disposal
Thomas7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

What a great service that you provide. I hope and implore more people to take advantage of this service. A convenient location! and a great staff. You sit in the car while they do the work. Easy peasy!

Hazardous waste removal & disposal
J1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

It’s the Spanish Inquisition when you bring things there. Attitudes suck. People are rude and disrespectful. How hard is it to do your job and be nice

Hazardous waste removal & disposal− Professionalism
CoronadoLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★

I’ve been coming here many times to dispose of hazardous liquids and I am very grateful that this place is nearby. They function efficiently and quickly and you’re in and out in no time. The staff has always been very friendly and professional, except for the older and heavy set guy who seems to be the team leader.…

Appliance removal & disposalHazardous waste removal & disposal
MaryLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Got to this location at 905 am with 5 boxes of hazardous liquid. People there were professional, courteous and efficient. I was out of there in 5 minutes. Excellent!!

Hazardous waste removal & disposal+ Responsiveness+ Professionalism
Michelle6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very friendly and helpful staff, relieved a great strain by taking lots of old oil, car batteries, and other icky stuff found during an estate clean up!

Hazardous waste removal & disposal+ Responsiveness+ Punctuality+ Professionalism
Kristina1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I've never written a public review but felt compelled to write one for the guys that jumped in as a team to take a burden off my hands (hazardous waste). They got me in and out of their facility in minutes. Though they had to be sweating up a storm in the 90 degree heat, they never said a thing.

Hazardous waste removal & disposal+ Responsiveness
KiminatorLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★

I am grateful for this service in Naperville. I brought some old wiring in, CFL bulbs, and small AA used batteries. They do NOT accept old batteries or CFL bulbs, which was surprising. Batteries are one of the most common haz. waste there is! Since this is a City Household Waste Company, I was surprised. I have no idea where to go now.

Electronic waste removal & disposalHazardous waste removal & disposal
TomLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Waited about 5 minutes. Staff were fast and professional.

Hazardous waste removal & disposal+ Responsiveness+ Professionalism
LawrenceLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Hazardous waste removal & disposal+ Responsiveness+ Professionalism
Geoff2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Hazardous waste removal & disposal

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 100%Reasonable 0%Overpriced 0%Not sure 0%

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