COCKROACH CONTROL · SUFFOLK, VA
National Exterminating Company Inc logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%6+2.1Reliability 15%11+1.7Craft & service 20%57+11.4Value 10%17+1.7Momentum 8%99+7.9Track record 7%86+6Accountability 5%6+0.3Experts Score= 31Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.31SCORE

National Exterminating Company Inc

Better than 18% of cockroach control · #33 of 40

4.8★2,070 Google reviewsGoogle star rating as shown on Google Maps.
4.92★last 12 monthsAverage stars on reviews from the last 12 months only.
2.4%1–2★ in 2 yrs (avg 1.3%)Share of reviews from the last 24 months that gave 1 or 2 stars.
43%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

National Exterminating Company Inc for general pest inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.278
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.$100–120
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$56–$141
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 75/100.How Job match is calculatedBuilt only from reviews Google tagged “General pest inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#25 / 38
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.96%

All 278 Google reviews tagged “General pest inspection” · showing 20

★★★★★ Donald · Edited a day ago

Awesome customer service! Billy is very knowledgeable and great with any questions or concerns i have. Will use no one else.

Hornet & wasp exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Sharon · Edited a week ago

Professional at all times! Exceptional!!

Paid $40–60Reasonable priceGeneral pest inspection+ Professionalism+ Value
★★★★★ Walter · Edited 2 weeks ago

Jason was very professional, friendly and knowledgeable and explained everything to me where I could understand and made several suggestions based on his years of service. Continue to hire employees like jason and it will make your business grow. Another special reason I have been using National for many, many…

Reasonable priceHome inspectionTermite exterminationGeneral pest inspection
★★★★★ John · Edited 2 weeks ago

Did a great job explaining what he was going to do and what to expect might occur. He explained the schedule in clear, easily understood terms. Recommend them highly!

Rodent exterminationGeneral pest inspectionService not listed
★★★★★ Susan · Edited 2 weeks ago

Mike is awesome! He is always on time and attentive to my needs. He goes above and beyond for me and I greatly appreciate it.

Great priceGeneral pest inspection+ Responsiveness+ Professionalism
★★★★★ Diane · Edited 3 weeks ago

Billy is a superior employee, he is always on time & does a great job. He is very professional

Paid $100–120Reasonable priceTermite exterminationGeneral pest inspection
★★★★★ Valerie · Edited 3 weeks ago

Very friendly and professional. I appreciated that he was mindful that I was working from home and needed an uninterrupted,quiet environment.

Paid $80–100Reasonable priceGeneral pest inspection
★★★★★ Susan · Edited 3 weeks ago

Mike always does a great job.

General pest inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Eudice · Edited 3 weeks ago

John Thornton, from National exterminating, did a wonderful job taking care of the pests around the house. He was also friendly And courteous

Paid $160–180Reasonable priceHornet & wasp exterminationTermite inspectionGeneral pest inspection
★★★★★ K · 4 weeks ago

She was so knowledgeable , polite, and thorough. I was very impressed!

General pest inspection
★★★★★ Patsy · Edited a month ago

Thanks John. Always appreciate your work.

Ant exterminationCockroach exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Tim · a month ago

Dave did a thorough inspection and treated our property as if it was his own. Very knowledgeable and efficient.

Home inspectionSpider exterminationGeneral pest inspection
★★★★★ nancy · Edited a month ago

Jared is prompt and professional. He always does a great job and is attentive to areas that are of concern.

Paid $80–100Reasonable priceTermite inspectionGeneral pest inspection
★★★★★ Paul · Edited a month ago

We have been customers of National Exterminating for many years and continue to be happy with their services. We are very impressed with Johnboy, our service technician. He's always on time and very thorough when servicing our home.

Paid $100–120Reasonable priceGeneral pest inspection
★★★★★ Charles · Edited 2 months ago

Jared is a pro answers my questions i like him but i have a problem with millipedes coming in my basement apartment that he cant get rid of. I want National to come up with a plan to rid these pests.Trying a new bug killer hope it works.Update the millipedes seem to be on the decline and I am happy about that.So…

Termite inspectionGeneral pest inspectionBug & insect extermination
★★★★★ Debby · Edited 2 months ago

Dan has been our quarterly "bug inspector" for several years, and he is GREAT. Always professional. Always on time. We really appreciate his service.

General pest inspection
★★★★★ K · Edited 2 months ago

All of the above.

Not sureGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ V · Edited 2 months ago

Tamica is an absolute rock star. Super knowledgeable and came up with a clear plan to address the rodent problem. Outstanding

Ant exterminationGeneral pest inspectionTermite inspection
★★★★★ Patricia · Edited 2 months ago

Ty did an excellent job and answered all of my questions.

Home inspection
★★★★★ Lucille · Edited 3 months ago

Kenny is so very nice and throughly explained everything. Great employee!

Paid $200+Reasonable priceGeneral pest inspection

Show more general pest inspection reviews (258 more) →

vs category

Blue = National, grey = cockroach control average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.90★ (84 reviews)2024-Q2: 4.92★ (119 reviews)2024-Q3: 4.74★ (108 reviews)2024-Q4: 4.91★ (91 reviews)2025-Q1: 4.90★ (86 reviews)2025-Q2: 4.77★ (112 reviews)2025-Q3: 4.88★ (128 reviews)2025-Q4: 4.84★ (89 reviews)2026-Q1: 4.80★ (84 reviews)2026-Q2: 4.97★ (129 reviews)2026-Q3: 4.98★ (109 reviews)2026-Q4: 5.00★ (32 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$133+18% vs typical cockroach control

Bar = middle half of what customers paid · gold mark = category median.

Great price 21%Reasonable 66%Overpriced 3%Not sure 10%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%6+2.1Reliability 15%11+1.7Craft & service 20%57+11.4Value 10%17+1.7Momentum 8%99+7.9Track record 7%86+6Accountability 5%6+0.3Experts Score= 31Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
6
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
11
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
57
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
17
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
99
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
86
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
6

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+459 / −12
Professionalism
+645 / −8
Responsiveness
+438 / −4
Punctuality
+482 / −2
Value
+314 / −6

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