Analyzing 5,821,5945.8M ReviewsFor 16,05416.1K Experts
Customers praise the salon for skilled haircuts, facials, and massages, noting that staff listen to specific requests and provide a relaxing atmosphere. Recurring themes include friendly service, professional communication, and the use of Aveda products. However, several low-star reviews criticize pricing practices, such as unexpected fees and high costs, while others report instances where stylists failed to follow explicit instructions regarding hair or brow treatments.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
321 Google reviews we collected
Phrases our text analysis found in 187 written reviews
What customers reported paying
Middle half of what 53 customers paid ($65–$128) · gold mark = category median.
How often each topic comes up in the written reviews
We read 187 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I appreciate her guidance and professional creativity.”
“She has great attention to detail and made me so comfortable.”
“Worst part was just 3 days later on vacation my toes were already peeling.”
“I would highly recommend her to anyone looking for a hairstylist who truly listens and knows how to bring out the best in their hair.”
“She was easy to talk to, personalized my massage to meet my needs, and really made it a relaxing experience.”
“The ladies working out front immediately offered me refreshments and then later, refilled my tea.”
“Ruthie spent a great deal of time cutting and blowing out my hair which I appreciated.”
“Absurdly overpriced and the prices listed on website are nowhere near what you will be quoted when you get to the salon.”
“Chelsea is talented, educated, attentive, and genuinely cares about getting it right.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Natural Alternatives Salon & Spa Western Plaza for 8 kinds of job. Pick one to see what they paid and said.
Brooklyn gave me a fantastic facial and incorporated ,a head, neck, and arm massage and it so relaxing. She did a hydrating facial on my skin and I will be booking with her again.
A fabulous experience and relaxing massage. The tight spot was focused on and gave me great relief! I feel relaxed and at home in the spa. The experience is always personalized.
Lillie gives an amazing pedicure! Love the private room - so much more relaxing than an open salon!
The friendly staff is a standout! I was well-treated from start to finish. Of course, the services (I had an eyebrow wax and tint) also were well done. But one can get good spa services in many places. So, feeling good about the overall experience can be important.
Erin OTool is incredibly talented and a true expert in his field. I’ve been going to him for over 20 years, and I’m always happy with my cut and style. He consistently listens, understands exactly what I want, and delivers beautiful results every time. He’s not only skilled but also kind and professional. I wouldn’t trust anyone else with my hair!
I love the people at this salon! Everyone is so friendly and helpful 💜! Stevie does my hair and it always looks amazing! Thank you girls!
| Job | Reviews | Category typical |
|---|---|---|
| Hairstyling | 71 | $30–$76 |
| Haircut | 52 | $30–$79 |
| Hair coloring | 52 | $119–$214 |
| Hair highlighting | 17 | $128–$246 |
| Skin treatments | 17 | $88–$153 |
| Blowdry | 13 | — |
| Blowouts | 11 | $41–$76 |
| Body waxing | 11 | $11–$84 |
4.9 ★★★★★ 321 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Chelsea gave me a very nice cut. Will definitely return!
Thank you for sharing, Bob! We're so glad to hear you are happy with Chelsea's work and look forward to seeing you again soon.
Chelsea is amazing for blonde highlights !!!
Brooklyn gave me a fantastic facial and incorporated ,a head, neck, and arm massage and it so relaxing. She did a hydrating facial on my skin and I will be booking with her again.
We're so glad you enjoyed your facial with Brooklyn and all of those "little extras" that came with it. We look forward to seeing you again soon!
My stylist Ruthie listens to my suggestions and she makes it happen. I appreciate her guidance and professional creativity. The environment in the salon is relaxing and calm. I enjoy every visit!
Thank you, Judith! We LOVE hearing that you always enjoy your time in our space and are consistently happy with Ruthie's work. We look forward to your next visit!
A fabulous experience and relaxing massage. The tight spot was focused on and gave me great relief! I feel relaxed and at home in the spa. The experience is always personalized.
Thanks for sharing, Liz! We hope to see you again soon!
Lillie is awesome!
Thank you for the kind words! We agree - Lillie IS amazing!
I’ve been seeing Chelsea at Natural Alternatives for about a year, and I’m so grateful I found her. She truly listens to what I want while also giving thoughtful, knowledgeable guidance based on my hair type.My hair is very fine, but I have a lot of it, and many trendy cuts simply do not work well for me. Chelsea understands how to cut and shape it in a way that feels flattering, natural, and easy to manage. She is also incredibly skilled with color. I’m very particular about keeping my hair looking natural, especially as gray comes through around my face, and she creates beautiful dimension with highlights and lowlights that blend everything seamlessly.Chelsea is talented, educated, attentive, and genuinely cares about getting it right. I always leave feeling confident and happy with my hair. She also gives amazing scalp massages. I would highly recommend her to anyone looking for a hairstylist who truly listens and knows how to bring out the best in their hair.
We're so glad to hear that you've found your stylist in Chelsea! She will be thrilled to hear your kind review. We look forward to seeing you again soon!
I absolutely love my services I get from Jewel. Eyebrows, lash lift and tint and facials. She is so professional, so good at recommending the best services for my skin. I even came in after a really stressful week and she worked out all the knots in my neck and shoulders.
We are so happy to hear that you feel so well cared for in your time with Jewel. Her name really is the perfect description for her! We look forward to seeing you again soon!
Lillie gives an amazing pedicure! Love the private room - so much more relaxing than an open salon!
The friendly staff is a standout! I was well-treated from start to finish. Of course, the services (I had an eyebrow wax and tint) also were well done. But one can get good spa services in many places. So, feeling good about the overall experience can be important.
Thank you for sharing, Joan! We pride ourselves on an extraordinary door to door experience. We look forward to seeing you again next month!
Natural Alternatives Salon & Spa Western Plaza on Google Maps →
Analyzing 5,821,5945.8M ReviewsFor 16,05416.1K Experts
