Analyzing 5,778,3125.8M ReviewsFor 15,92415.9K Experts

Experts Reviews · Company report
NaturallyNeat Cleaning Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%97+25.3Value 15%100+15.2Craft & service penalty91−0.9Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

NaturallyNeat Cleaning Services

Philadelphia, PA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #3Position by Experts Score among all companies we track in this category. of 54 apartment cleaning services · 5.0★ from 221 Google reviews

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Report card

Percentile vs other apartment cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.NaturallyNeat Cleaning Services is better than 99% of apartment cleaning services.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.NaturallyNeat Cleaning Services is better than 97% of apartment cleaning services.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.NaturallyNeat Cleaning Services is better than 91% of apartment cleaning services.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.NaturallyNeat Cleaning Services is better than 100% of apartment cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.NaturallyNeat Cleaning Services is better than 100% of apartment cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.NaturallyNeat Cleaning Services is better than —% of apartment cleaning services.–
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Reviews for your job

Customers hired NaturallyNeat Cleaning Services for 8 kinds of job.

NaturallyNeat Cleaning Services for interior & exterior window cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$96–$260
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Interior & exterior window cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 13

All 11 Google reviews tagged “Interior & exterior window cleaning”

Karen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Amazing service!!! I needed some help cleaning and organizing my home after having a small procedure, so I excitedly booked an appointment with Naturally Neat Cleaning Services. It was an all star experience, Rafyah left my home sparkly clean and more importantly it smelled amazing! That lemongrass spray made my…

Interior & exterior window cleaning+ Responsiveness+ Punctuality+ Quality
avaaa7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

My house has NEVER looked better. Thank goodness! Customer service is always outstanding, and the attention to detail is unmatched. There are spots in my house that look cleaner that I never even realized were dirty. 100% recommend!!!

Upholstery cleaningDeep cleanGeneral housekeeping+ Responsiveness+ Punctuality+ Quality
George5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Best service in the market hands down. Thank you for everything.

Upholstery cleaningDeep cleanDelivery+ Responsiveness+ Punctuality+ Quality
Victoria8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I love that NaturallyNeat uses all natural cleaning products that clean and smell great so attention to details! I have had the opportunity purchase the products and the teamneat is Welcoming. I pray the company keeps flourishing.

Upholstery cleaningDeep cleanDelivery+ Responsiveness+ Punctuality+ Quality
marquitta1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I am so pleased with naturallyneat services! She does an amazing job! You wouldn’t even knew I had 2 young children when you walk into my house. Definitely looking forward to my next cleaning!

Upholstery cleaningDeep cleanGeneral housekeeping+ Responsiveness+ Punctuality+ Quality
Christina8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Naturally Neat Cleaning team is amazing very professional the team members were on time and my environment does not need to be cleaned again for like 2 weeks. The services are amazing and the air the custom Lemongrass Sage air freshner is something I can't do without. I smell it all through my house and it uplift…

Deep cleanGeneral housekeepingMoving-related cleaning+ Responsiveness+ Punctuality+ Quality
Nana8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Ms. Rafyah did an AMAZING job on my move out cleaning! She was thorough, took her time, and left my place sparkling and smelling beautiful! I really appreciated that she had me double check her work to make sure that I was satisfied and wore protective foot coverings without my asking to ensure that no germs or dirt…

Deep cleanMoving-related cleaningInterior & exterior window cleaning+ Responsiveness+ Punctuality+ Quality
Faye1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

NaturallyNeat came and clean my home and when I tell you. My Mother came to visit and I hired the company. WHEN I say Mother came and said This feels like a Hotel. I have used NaturallyNeat plenty of times. I love that NaturallyNeat uses natural products and I love the Lemongrass and the essentials aromatherapy an…

Deep cleanGeneral housekeepingMoving-related cleaning+ Responsiveness+ Punctuality+ Quality
Dejah4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Such a lovely cleaning service. Let me start by saying the professionalism is a very nice touch as the owner is very warm, informative and responsive with such a bright personality. Rafyah not only does her thing when it comes to deep cleaning--No spot jobs! She also has a line of all natural cleaning products that…

Deep cleanGeneral housekeepingMoving-related cleaning+ Responsiveness+ Punctuality+ Quality
Sandra2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I had my entire apartment deep cleaned. It was very dirty because I had some plastering and sanding done.

Deep cleanInterior & exterior window cleaning+ Responsiveness+ Punctuality+ Quality
Latif3 years ago★★★★★

Rating only, no written review.

Upholstery cleaningDeep cleanGeneral housekeeping+ Responsiveness+ Punctuality+ Quality

Price

$236-13% vs typical apartment cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 100%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning54$158–$290
Deep clean48$253–$460
General housekeeping44$139–$247
Office & workplace cleaning18—
Moving-related cleaning15$290–$555
Interior & exterior window cleaning11$96–$260
Upholstery cleaning6$203–$435
Mattress cleaning4—

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