House cleaning service · Albuquerque, NM · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%100+7.1Momentum penalty84−1.6Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 30 basement cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 66%
4.9★★★★★58 Google reviews · 23 photos
95%five-star reviews
4.79★last 12 monthsiAverage stars on reviews from the last 12 months only.
2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$71typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google rating: 4.9 out of 5 from 58 reviews (95% five-star).
Reviews on this page: 58 Google reviews (52 with written comments, 3 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 1, 2026.
Service: Basement Cleaning Service serving Albuquerque, New Mexico.
Data from Google, last updated October 25, 2026.
Score profile vs other basement cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.
This companyBasement Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Natures Cleaning Services LLC: 87/100 on this factor. Category median: 87.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Natures Cleaning Services LLC: 86/100 on this factor. Category median: 81.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 90.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Natures Cleaning Services LLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Natures Cleaning Services LLC: 84/100 on this factor. Category median: 100.A
84
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Natures Cleaning Services LLC: 100/100 on this factor. Category median: 94.A
100
Bar = this company · dark tick = category median.
Star ratings
58 Google reviews we collected
4.9of 5
5 stars5595%
4 stars23%
3 stars00%
2 stars00%
1 star12%
Praise vs complaints
Phrases our text analysis found in 52 written reviews
100%praise
Praise80100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1372%
Reasonable528%
Overpriced00%
Not sure00%
$71-73% vs typical basement cleaning services
Middle half of what 15 customers paid ($18–$279) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results2025%
Would recommend2025%
Staff & attitude1620%
Communication1013%
Price & value68%
Speed & response56%
Honesty & trust34%
What customers talk about
We read 52 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Natures Cleaning Services did a wonderful job cleaning my mom's house.”
“I’m very happy with the results and would definitely recommend their products to anyone looking for an effective cleaning solution.”
“Excellent service, highly professional, and caring.”
“Great communication from beginning to end, half the cost of the other highest rated cleaners, better availability, no chemicals used and cleaned every…”
“Liz the store owner is incredibly friendly and knowledgeable about her products, and there is a good selection that is very affordable.”
“Any concerns I have brought to their attention were quickly remedied and communication is always great.”
“After trying them myself, I can honestly say they work well!”
People customers mention
Elizabeth3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Natures Cleaning Services LLC for 4 kinds of job. Pick one to see what they paid and said.
Justin3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Great communication from beginning to end, half the cost of the other highest rated cleaners, better availability, no chemicals used and cleaned every detail I explained. As a realtor, I appreciate this quality of service for my clients as this was a 4600sqft 12ft ceiling 2 story luxury home in Paako. Will definitely use again!
Paid $500+Great priceStandard cleaning
Thresa2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
This works really well i would recommend it to anyone with a grease problem to get this product
Paid $1–50Great priceStandard cleaning
Evan10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
This is a great little store to get great cleaning products from! Liz the store owner is incredibly friendly and knowledgeable about her products, and there is a good selection that is very affordable. I love being able to bring in a reusable container to a store like this. Thank you Nature’s Cleaning for giving ABQ…
Paid $50–100Great price
Stephen2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
This products is of top quality. It cleans very easily and perfectly. I recommend it
Paid $1–50Great price
Kelly5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
My place looks spotless and definitely move-in ready! So happy with their services. THANK YOU!!
Paid $250–300Great priceMoving-related cleaning
crystalLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
I recently tried the products from Nature’s Cleaning Services, and I’m so impressed! Everything is plant-based, which I love, and you can really tell there was thought put into every product. Elizabeth took the time to show me each item, explain the products, and how they work (which made me feel confident using…
Great communication from beginning to end, half the cost of the other highest rated cleaners, better availability, no chemicals used and cleaned every detail I explained. As a realtor, I appreciate this quality of service for my clients as this was a 4600sqft 12ft ceiling 2 story luxury home in Paako. Will definitely use again!
Price assessment: Great price
Price: $500+
Services: Standard cleaning
Response from the owner · 3 weeks ago
Thanks so much for your kind words! Natures team loves helping with detailed, we say No to harsh chemical . We don't just clean, we clean to make a difference! We will be glad to be cleaning for your amazing clients. We can't wait to clean your office space and help your clients with their commercial buildings too. See you soon.
Sasha DegrootLocal Guide · 28 reviewsiTotal number of Google reviews Sasha has written across all businesses on Google Maps, not just this one.
Hi Sasha, we're sorry to hear about your concern. We are unable to identify a service visit connected with your name and not sure what you mean by "they can't drive". We are commercial and residential cleaning company in Albuquerque and surrounding areas. Could you please contact us at 5052676730 directly with a date , location and what happened ? We will like to understand your concern and so we can look into it. At Natures we say No to Hash chemicals and we clean to make a difference!
Sherrie Choy3 reviewsiTotal number of Google reviews Sherrie has written across all businesses on Google Maps, not just this one.
Natures Cleaning Services did a wonderful job cleaning my mom's house. Elizabeth and her team created a comfortable and judgement free environment for my family members. She did exactly what she said she would do. Thank you so much!
Response from the owner · 4 weeks ago
Thank you for your kind words! Our team is thrilled to hear we could help your family feel comfortable and supported. We are looking forward to the coming weeks with your family. At Natures cleaning , we don't just clean we make a difference!! Thank you for having us in your mothers beautify home
Caleb Annan1 reviewiTotal number of Google reviews Caleb has written across all businesses on Google Maps, not just this one.
Excellent product and great results!
I recently tried the spot remover from Nature’s Cleaning Services LLC, and I was very impressed with how well it worked. It removed the spots very effectively.
I’m very happy with the results and would definitely recommend their products to anyone looking for an effective cleaning solution. Thank you for providing such a great product!
Price assessment: Great price
Services: Standard cleaning
Response from the owner · a month ago
Thank you Caleb for visiting our Zero Waste Refillery station and I am happy you love the product. We will also love to have the opportunity to clean your home , office space and your rental property. At Natures , we make a difference with our plant based and Eco- Friendly products. Let's say NO to hash chemical. See you soon!!
Tara Conlin4 reviewsiTotal number of Google reviews Tara has written across all businesses on Google Maps, not just this one.
They are responsible for cleaning our lobby and bathroom at our office. Any concerns I have brought to their attention were quickly remedied and communication is always great. Their attention to detail is always the best and they always go above and beyond with their approach. Thank you guys!
Services: Office & workplace cleaning
Response from the owner · a month ago
Thank you so much, Tara, for choosing Natures Cleaning to keep your lobbies and bathrooms sparkling at all your 4 locations! It has been an absolute joy to clean your facility with our eco-friendly products for almost a year. At Natures Cleaning, we clean to make a difference, and we’re thrilled to be part of your team!
Thresa Swaim2 reviewsiTotal number of Google reviews Thresa has written across all businesses on Google Maps, not just this one.
This works really well i would recommend it to anyone with a grease problem to get this product
Price assessment: Great price
Price: $1–50
Services: Standard cleaning
Response from the owner · 3 months ago
Thank you Miss Swaim for using Natures Cleaning services grease biodegradable removing product. We can't wait to see you again for your cleaning needs.
Victoria Lovato1 reviewiTotal number of Google reviews Victoria has written across all businesses on Google Maps, not just this one.
This is a great little store to get great cleaning products from! Liz the store owner is incredibly friendly and knowledgeable about her products, and there is a good selection that is very affordable. I love being able to bring in a reusable container to a store like this. Thank you Nature’s Cleaning for giving ABQ an option for refillable, safe cleaning supplies!
Price assessment: Great price
Price: $50–100
Response from the owner · 3 months ago
Thank you so much for using Natures cleaning services eco friendly products. We can't wait to see you at the store soon.
Stephen Cheye2 reviewsiTotal number of Google reviews Stephen has written across all businesses on Google Maps, not just this one.
This products is of top quality. It cleans very easily and perfectly. I recommend it
Price assessment: Great price
Price: $1–50
Response from the owner · 3 months ago
Thank you Stephen for using our plant based cleaning products. Natures cleaning services refill station is glad you like the products . Natures cleaning can't wait to service your home and offices next time .
Kelly5 reviewsiTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
My place looks spotless and definitely move-in ready! So happy with their services. THANK YOU!!
Price assessment: Great price
Price: $250–300
Services: Moving-related cleaning
Response from the owner · 7 months ago
Thank you so much Kelly for your kind words, my team enjoyed cleaning your home with our biodegradable products. We can't wait to service your home weekly after you move in. At Natures Cleaning, we clean to make a difference!
