How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%67+4.7Craft & service penalty96−0.4Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORENeatbeat
Louisville, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #51Position by Experts Score among all companies we track in this category. of 101 hair salons · 4.9★ from 905 Google reviews
Report card
Percentile vs other hair salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Neatbeat for 8 kinds of job.
Neatbeat for shampoo & conditioning
Clear ✕All 86 Google reviews tagged “Shampoo & conditioning” · showing 80
I really am impressed with how caring Aynslee was in making sure I was comfortable with the a whole new style for me. She gave great attention to details and executed them well to do an exceptional job😊 Such a sweet and professional stylist.
I picked Neatbeat just by reviews…had never been there and didn’t know any stylists. I needed a haircut fix and LAYLA was AMAZING. She gave me a great haircut…exactly what I wanted! She was an absolute professional and super kind! I will be back 💇♀️❤️
Outstanding service and fully met my expectations!! Listened to my wants. Offered feedback- and delivered exactly what I asked for!
She went beyond my expectations. Wonderful experience from beginning to end. I will be back.
I felt like I was hanging out at my favorite person's place. Relaxed and chill. My expectations were blown out of the water. I LOVE MY HAIR!
A very warm welcoming environment. Has new owners so wasn't pushing sales at the end. The stylist Laella felt welcoming, friendly, and wanted to make sure that I left with hair that I loved. Anything I wanted changed she did and took advice on how I wanted things done. She is going to be great stylist and asset to Neatbeat Salon.
Service was amazing! Walked away completely satisfied. Highly recommend!
Aynslee was so sweet and professional! She took the time to explain everything she was doing and gave me different options so I felt comfortable with every decision. She was easy to talk to, made the whole experience enjoyable, and I never felt rushed. I'm very happy with the results and will definitely be back. Highly recommend!
This was my first visit and Makayla was great! She took time to listen to my likes and dislikes about my hair, asked a lot of questions and together we came up with a game plan. My color is perfect and the cut too.
I just got a short bob cut by Makayla and I love it. She took the time to make sure it was cut exactly how I wanted it, the thickness, angles, length, etc. I love my new hair!
I love the pampering I get with my hair appointments. So relaxing.
Great haircut in a relaxing environment.
Great experience every visit. My hair turns out the way I want it every time. I love Neatbeat and all the staff. Wonderful salon
Zoe and Danielle were both amazing. They took the time to learn about my hair and my preferences. She recommended products that made my hair look and feel so much better. The color is perfect. I love the environment, energy, and pampering I received! Thank you all!
Shampoo, cut and style
Love Neatbeat! This salon makes you feel so special from the moment you walk in. I loved my hair so much but when she gave me a shampoo? LEGENDARY. You can really tell their stylists want you to not only look great but to really relax while you're there. 10/10 recommend!
As always, Lacy (and Zoe) ensured I was pampered during my visit. My cut and color were exactly what I envisioned.
It was my first time at this salon. It is very welcoming and clean! Brie did an exceptional job on my haircut! She was professional and listened to my needs. The neck and arm massage was nice surprise! I loved the smell of the oils! I will definitely be going back!
I have seen Valerie for the better part of a decade now for highlights and lowlights in my long blonde hair, and she always does superb color and blending. She listens, is always responsive, and works to help me maintain the natural blonde of my youth! I love Valerie …she’s an excellent colorist, a great lady, and…
Lacey goes above and beyond to make her guests feel over the top. I often am told I am easy going with my hair and asks, but that didn’t stop Lacey from loving on me for my first appointment postpartum. She is so kind and thoughtful and the extra touch and her ability to please is what has lead me to recommend…
What a great experience! I'm so happy with my haircut and color. Thank you so much for helping me on my comeback journey....
Excellent & professional hair highlighed
My first time at the salon and I was not disappointed! Of course I love Sarah, have been going to her for about 12 -13 years. Everyone else I met though, extremely nice and so so welcoming! Em was great and very helpful in making my future appointments!!
As always, Carter’s amazing skills produced excellent results!
Carter was phenomenal! Helped me pick out the perfect cut and style for my hair type. ❤️
This was the best salon experience I have ever had. From the neck massage in the beginning to the heated eye mask and hand/arm massage while the glaze was on my hair. It was amazing!!!! Jenny did such a great job!
Been here many times and have never had a bad experience. Hanna was wonderful and did a great job with my hair. She was very friendly and easy to talk to during my hair cut even though I'm awkward as hell. Thanks, Hanna 😀
Sarah J is the best colorist in louisville, so glad she’s made Neatbeat her home
Lacy was great, and the services were wonderful. The prices were higher than expected (and unfortunately, a bit more than I could regularly afford) but understandably so with the level of expertise, services offered, and care taken. My nit-picky daughter could not have been happier - I think she took about 150 selfies yesterday! 😁
Val is amazing as always, I have never had a problem with her doing my hair. She's a master at what she does. I love her and I love the new salon that she's working at. It's so chill.
Hannah was AMAZING. My entire experience was so great- the best experience I've ever had at a salon. Everyone was so kind. I've been having a really hard time with life recently, and this trip was just what I needed. Hannah helped give me the confidence boost I needed and I'm so thankful!
My experience was excellent!! I love Val!! I’ve known her for many years and I totally trust her with my hair and value what she thinks. Gabi B.
Relaxing atmosphere. Hannah eased my mind when it came to me getting a haircut she took her time with me & was easy to talk to. Love how my hair came out, everyone was so friendly :)
I had a great experience at Neatbeat! Hanna was my hair stylist and she did an amazing job! I was really nervous because I got bangs and have never gotten them before but I absolutely loved how they turned out! I showed her some inspo pictures and she gave her input about what would look good with my face/hair type…
This was my first time going to Neatbeat and this is now my new hair salon that I’ll be going to until I die. Carter was AMAZING!! I explained to her the look I wanted for my cut and she crushed it the first try. Service was 10 out of 10 and the complimentary drinks and massages were the cherry on top. I can’t wait to go again!!
My hair is very difficult to deal with, and i definitely had a weird request. Met and exceeded my expectations. I’ll absolutely be back. Thank you!
This is an amazing and welcoming space. The experience was well worth it and I got a great haircut.
She listened and give me amazing advice on how to treat my hair and told me what my hair needed. And give me great experience to better do my hair. Love the outcome of my hair and it feels great. Thank you Hanna
Jenni had such a great personality, she was super warm and welcoming and did a fantastic job on my hair when i went in with an indecisive decision on what to do!
I am new to this salon and was very pleased with my stylist Emily, the cut and style she provided is amazing. Thanks, Melissa
This salon is so relaxing. Neck and hand massage. Ashley was great with my wavy hair and gave me good recommendations to help with styling. Everyone is so nice. Highly recommend!
Lacy is my angel there .. at beatbeat I always find all what I need it’s my the one and only place.. huge thanks for lacy and all the team
Emily is such a heart of gold ! To be so new to the beauty industry she sure has remarkable talent. She is so inspiring to someone like me who wants to also be in the beauty industry. I have truly found my stylist for the rest of my life🩷
The is gem for ladies to treat themselves to hair care. Everyone is upbeat and professional from the moment you walk in until you leave.
Loved the services and all the time spent getting just the right color. Excellent attention to detail! I also enjoyed just chatting!
Love this environment! Everyone was very friendly and easy going. Top tier customer service. Did amazing on my hair
These lovely people are always so professional and friendly. Very sweet and very talented. Kudos to you all. I look great and feel renewed after my appointments, every time
I loved how nice everyone is!! Every single one of them is really nice!! This is without a doubt the best customer service I’ve had! I highly recommend them.
Best haircut I have ever had-I love it. The service was amazing. I loved the warm weighted eye mask.
Cassie is always upbeat and so friendly. She listens to me and knows my hair well, so I completely trust her to work her magic. Thank you!!!
Grace is always so sweet! She does the best with the color and cut! Everyone is so kind, no complaints on my end!
Grace, Ashley and Shy were all there today! I love the teamwork at NeatBeat- they all help each other and work for the best outcome for customers. These ladies are my people! ❤️
Ashley did exactly what I was hoping for!
Wonderful 1st experience. I will be telling all my friends and coworkers about this salon. Extremely friendly. Gorgeous inside. The whole experience exceeded my expectations!! Can't wait to come back!! Ashley was awesome!!
I love the calm relaxing but also fun environment! Lacy is the absolute best hairstylist I’ve ever had, she is so sweet and knows what she’s doing! I feel like a million bucks every time I walk out the salon.
Excellent customer service! Easily the most unique salon I’ve ever been to. Loved the complimentary massages, coffee and hot eye towel treatment!
I first met Heather when she started working out of beauty school. She is a hard working woman. She opened her salon and has a large clientele. Heather has a great philosophy she and her staff believe in giving back to the community.
Preston is wonderful! Excellent! She always does a great job of listening to my ideas, thoughts and wishes. Then we come up with a plan, and she executes it beautifully!
Grace is a literal hair magician!! Thank you for making this mama feel beautiful again!!! ❤️
As always Grave & all the girls were amazing! Love when it’s hair day because it’s like hanging out with a bunch of my girlfriends 💖💖there was a lady who helped grace today by doing my haircut & wax! I can not remember her name but she was fabulous as was lacy can’t wait for my next appointment 😁😁
I’m so happy with my hair. I had a bad experience with another salon, it wasn’t the color I wanted. So I was paired with Grace, she did a fantastic job! Grace was very nice and sweet. She got me to a color I was so happy with and I can’t wait until next time when we do this again. I do want to mention, these ladies…
First time getting my hair done in a year. My hair is amazing and the services provided by the salon are above all. Loved the extras and the option to add other services while getting my hair done! Already rebooked before I left, and I will be returning in the future.
This experience was a real treat, definitely felt luxury. A good refresh for my mental health, and I left looking and feeling brand new.
Ashley did a great job and the environment was really relaxing.
Honest about realistic options for my hair. Feeling pampered and looking good! Thank you all!
Great atmosphere in the salon. Wonderful stylist who took her time to make sure I received the exact cut and color I wanted. You should definitely check out Lacy if you’re looking for a new colorist/stylist in the Jeffersontown area.
Lacy was amazing!! It’s like she read my mind on how I wanted my hair to look, and delivered results way beyond my expectations. Grace was lovely as well, they both made sure I got the best color and service for what I was wanting. I have definitely found my new salon and will recommend to anyone willing to listen! Thanks again Lacy and Grace!!!
Preston was wonderful to work with! She was engaging and kind and listened. I can't wait to come back and see her in 8 weeks! ❤️
If I could rate higher than a 5, I would in a heartbeat!!! This was by far the best experience I’ve ever had in a salon and after one visit, I know I won’t want to go anywhere else again. Morgan and Shy made me feel so comfortable and welcome and I couldn’t be any happier with this experience!!! Literally can’t wait to come back!
First time there….supposedly everything they offer is “complimentary”, from the hand massage to neck massage etc…mediocre haircut…dye….$284 dollars!?!..appt was at 12p…started 15 min late…left before 2p…less than two hours for that price? Not worth it.Overpriced. I wanted to post that Kiara had contacted my wife in…
Amazing staff! Everyone was so nice with this being my first time. I will definitely be back and refer friends and family. My hair looks absolutely amazing and everyone was so supportive on me doing a fun color.
The staff was very welcoming and accommodating. I enjoyed my experience there. The prices for services were reasonable also.
Thank you so much!! It was really good experience, I could I would have given 10 🌟rating. Everything was good from neck massage to wash n cut. Thank you!
I had my hair highlighted and low lighted and first of all they gave me a great massage with some really good smelling oil on my neck they were very very attentive and even when you get your hair rinsed out etc. they put a warm compress on your forehead and give you a massage is you really get a full experience here and they are very sweet.
Such a wonderful experience for this mama that just needed a "spa day" to herself. I worry about money on the daily. And it was really hard for me to indulge in myself with my twin toddler girls and being in the thick of getting my DPT. Lacy made it worth 100% plus more. I felt so taking care of by the staff as soon…
Booked appointments for me and my wife at the same time and what an awesome experience! From the personal touches to the personalities, it was an amazing atmosphere with some serious talent. Maeve and Grace were both so professional and we couldn’t be happier with our hair! Thank you all so much!
PRESTON took fantastic care of me!!! And, SHY did a great job in getting me a last minute appointment before my niece’s wedding. I was so thankful that Preston was able to see me on such short notice. I truly felt pampered and enjoyed our conversation very much! What a Phenomenal Experience!!
Staff is always so friendly and welcoming! Bri does a great job with my hair. I always get tons of compliments after I’ve been in to see her.
The service was absolutely amazing! Can’t wait for my next appointment!
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Haircut | 172 | $27–$53 |
| Hairstyling | 149 | $27–$66 |
| Shampoo & conditioning | 86 | $35–$136 |
| Balayage | 53 | $190–$426 |
| Hair glazing | 45 | — |
| Blowouts | 40 | $41–$109 |
| Hair coloring | 23 | $101–$214 |
| Hair extensions | 17 | $214–$426 |
