Analyzing 5,854,0205.9M ReviewsFor 16,18516.2K Experts
Google reviews for Neatbeat in Louisville, Kentucky, average 4.9 out of 5 stars from 905 ratings, with the owner responding to 68 percent of comments. Customers frequently praise the salon's clean environment, friendly staff, and stylists' ability to execute specific haircuts, color changes, and treatments accurately. Recurring themes include attentive communication, personalized consultations, and a relaxing atmosphere that makes clients feel comfortable. Criticism in lower-rated reviews centers on inconsistent service quality, unexpected price increases, and instances of appointment cancellations or unmet expectations regarding hair color results.
Data from Google, last updated October 27, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
903 Google reviews we collected
Phrases our text analysis found in 644 written reviews
What customers reported paying
Middle half of what 87 customers paid ($88–$323) · gold mark = category median.
How often each topic comes up in the written reviews
We read 644 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I really am impressed with how caring Aynslee was in making sure I was comfortable with the a whole new style for me.”
“She gave great attention to details and executed them well to do an exceptional job😊”
“But the feeling of being duped into paying an outrageous amount of money was awful.”
“She took the time to explain everything she was doing and gave me different options so I felt comfortable with every decision.”
“10/10 will be returning for the foreseeable future.”
“I would not recommend, be aware of policies to take your money for no service.”
“Outstanding customer service, clean and very affordable.”
“Now I hesitate to go bc I can’t afford fifty sixty dollar haircut but add a twenty percent tip on there is not worth it.”
“…sit for 15-60 mins before blow drying it and my hair was blow dried immediately after the treatment and maybe this is why my hair hasn’t taken to it…”
“As a young artist, it is hard to find let alone trust someone who you haven't worked with before.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Neatbeat for 8 kinds of job. Pick one to see what they paid and said.
Absolutely loved this place. Allie cut my hair and I love it ! I would diffently recommend going here. Outstanding customer service, clean and very affordable.
I really am impressed with how caring Aynslee was in making sure I was comfortable with the a whole new style for me. She gave great attention to details and executed them well to do an exceptional job😊 Such a sweet and professional stylist.
I picked Neatbeat just by reviews…had never been there and didn’t know any stylists. I needed a haircut fix and LAYLA was AMAZING. She gave me a great haircut…exactly what I wanted! She was an absolute professional and super kind! I will be back 💇♀️❤️
Outstanding service and fully met my expectations!! Listened to my wants. Offered feedback- and delivered exactly what I asked for!
She went beyond my expectations. Wonderful experience from beginning to end. I will be back.
I felt like I was hanging out at my favorite person's place. Relaxed and chill. My expectations were blown out of the water. I LOVE MY HAIR!
| Job | Reviews | Category typical |
|---|---|---|
| Haircut | 172 | $27–$53 |
| Hairstyling | 149 | $27–$66 |
| Shampoo & conditioning | 86 | $35–$136 |
| Balayage | 53 | $190–$426 |
| Hair glazing | 45 | — |
| Blowouts | 40 | $41–$109 |
| Hair coloring | 23 | $101–$214 |
| Hair extensions | 17 | $214–$426 |
4.9 ★★★★★ 905 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Absolutely loved this place. Allie cut my hair and I love it ! I would diffently recommend going here. Outstanding customer service, clean and very affordable.
I really am impressed with how caring Aynslee was in making sure I was comfortable with the a whole new style for me. She gave great attention to details and executed them well to do an exceptional job😊 Such a sweet and professional stylist.
Loretta! Thank you for your 5 star review of your Neatbeat Experience. We are so grateful to have you as a Neatbeat Groupie! Grace is such a wonderful artist, we are so glad you got to experience her! We look forward to seeing you in The Palace in the future!
I picked Neatbeat just by reviews…had never been there and didn’t know any stylists. I needed a haircut fix and LAYLA was AMAZING. She gave me a great haircut…exactly what I wanted! She was an absolute professional and super kind! I will be back 💇♀️❤️
Thank you Karen for your kind review, we sure to love Laella! We can't wait to have you back :)
Outstanding service and fully met my expectations!! Listened to my wants. Offered feedback- and delivered exactly what I asked for!
Thanks, Tammy! We are so glad Makayla gave you exactly what you came in for. And we agree, she's the BEST. Thank you for coming in to our beautiful salon. We hope to see you again soon.
She went beyond my expectations. Wonderful experience from beginning to end. I will be back.
I felt like I was hanging out at my favorite person's place. Relaxed and chill. My expectations were blown out of the water. I LOVE MY HAIR!
Thanks for the 5-star review, Amber. We strive to make each guest's visit to Neatbeat relaxing and welcoming. So happy you enjoyed your time here. We hope to see you back again soon!
A very warm welcoming environment. Has new owners so wasn't pushing sales at the end. The stylist Laella felt welcoming, friendly, and wanted to make sure that I left with hair that I loved. Anything I wanted changed she did and took advice on how I wanted things done. She is going to be great stylist and asset to Neatbeat Salon.
Thank you for the five-star review, Linda! And we totally agree, Laella is amazing. We are so lucky to have her at Neatbeat.
The place is beautiful; from the moment you walk in, they make you feel special. Great treatment, excellent service.
Thank you for your review Karelis, we look forward to seeing you again :)
Service was amazing! Walked away completely satisfied. Highly recommend!
Thank you so much Anastasia for your kind review :) We look forward to seeing you again!
Aynslee was so sweet and professional! She took the time to explain everything she was doing and gave me different options so I felt comfortable with every decision. She was easy to talk to, made the whole experience enjoyable, and I never felt rushed. I'm very happy with the results and will definitely be back. Highly recommend!
Thank you so much for taking the time to write such a kind review! We love serving guests like you! :)
Analyzing 5,854,0205.9M ReviewsFor 16,18516.2K Experts
