BED BUG EXTERMINATORS · SAN JUAN CAPISTRANO, CA
Neighborly Pest Control logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%81+28.4Reliability 15%98+14.7Craft & service 20%2+0.4Value 10%60+6Momentum 8%95+7.6Track record 7%91+6.4Accountability 5%2+0.1Experts Score= 64Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.64SCORE

Neighborly Pest Control

Better than 76% of bed bug exterminators · #7 of 29

4.9★503 Google reviewsGoogle star rating as shown on Google Maps.
4.99★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yrs (avg 2.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
0%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Neighborly Pest Control for bug & insect extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.51
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.90
Usually paidThe price range customers picked most often for this job.$80–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$63–$126
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Bug & insect extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 16
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 51 Google reviews tagged “Bug & insect extermination” · showing 20

★★★★★ Tony · 2 months ago

John was easy to speak to and offered valuable guidance. We had our house sprayed for bugs within a few days of talking with him. I would definitely recommend John for anyone looking for a friendly professional ready to help with your bug problem.

Great priceSpider exterminationBug & insect extermination
★★★★★ Ron · 4 months ago

John did a very good job with our pest control service, and was very well informed when it came to answering my questions about termite abatement!

Paid $140–160Reasonable priceRodent exterminationBug & insect extermination
★★★★★ colleen · 4 months ago

Thanks John. Great service in Newport.

Paid $120–140Reasonable priceSpider exterminationBug & insect exterminationAnt extermination
★★★★★ Angela · Edited 4 months ago

John was great and very organized.

Paid $80–100Reasonable priceTermite inspectionTermite exterminationMosquito extermination
★★★★★ carole · Edited 4 months ago

John sprayed all the areas inside and out. He was very prompt and was considerate to accommodate my schedule when his was changed.

Reasonable priceBug & insect extermination
★★★★★ James · 4 months ago

Alfredo was great. He took care of the fleas in our garage and was kind enough to maneuver the clutter we have in there! He also did an excellent job with our routine service, going the extra mile to remove the spider webs around our back porch area. Extremely professional and detail-oriented. Thanks Alfredo.

Flea & mite exterminationBug & insect extermination
★★★★★ Manuel · 4 months ago

John was really great at his job eliminating insects and his service is good.

Great priceBug & insect extermination
★★★★★ Lorraine · 4 months ago

I had a wonderful experience! My service person was John who was exceptional. I don’t typically use “exceptional” to describe a service person but John was very nice, patient with all my questions, knowledgeable, thorough, and cared that I was happy with his finished work. This was my first experience with this…

Paid $60–80Great priceBug & insect extermination
★★★★ Jeff · 4 months ago

The technician showed up with no advanced notice, which is unusual for this company.

Bug & insect exterminationAnt extermination
★★★★★ Helen · 4 months ago

John’s great, super nice and friendly. Been using neighborly pest control for years in Irvine. I love their service

Paid $80–100Great priceHornet & wasp exterminationRodent exterminationTermite inspection
★★★★★ Jing · 4 months ago

John is so nice and professional! he did really great work with the pest control service! Thanks John!

Paid $140–160Reasonable priceSpider exterminationBug & insect exterminationBed bug extermination
★★★★★ Michael · 4 months ago

John came by this morning to spray, cleared spider web and rodent bait at my place in Irvine today. Was very courteous and efficient today.

Paid $60–80Reasonable priceRodent exterminationBug & insect extermination
★★★★★ Diane · 5 months ago

John is very reliable. Since we started using Neighborly many years ago, the ant problem we battled for decades has not been a problem. 👍 We are in Yorba Linda.

Termite inspectionBug & insect exterminationAnt extermination
★★★★★ Barbara · 5 months ago

John came out and greeted me at the door and I was pleased to hear that That he’ll Treat the areas that I wanted and that I needed he heard me out and he made sure that I was happy. He was very kind and cordial and I would recommend him to do your service as well. He was very respectful of my animals, my one dog and…

Paid $80–100Great priceSpider exterminationBug & insect exterminationAnt extermination
★★★★★ yvette · 5 months ago

Jon took care of our apartment in San Clemente. Did a great job with good Customer Service!

Paid $160–180Great priceSpider exterminationCockroach exterminationBug & insect extermination
★★★★★ Ken · 5 months ago

John promptly followed up through the process.

Paid $100–120Reasonable priceBug & insect exterminationAnt extermination
★★★★★ Gustavo · 5 months ago

John, came out to the property and treated the exterior perfectly he was great. I was gone from the home but he was able to come back and treat the interior so I'm very happy with the service that he provided and neighborly Pest Control always has my back. My home is in Mission Viejo and I recommend truly neighborly…

Great priceSpider exterminationBug & insect extermination
★★★★★ Robert · 5 months ago

John did a efficient and professional job. He serviced my home in Mission Viejo.

Great priceRodent exterminationSpider exterminationBug & insect extermination
★★★★★ Robert · 5 months ago

Very professional and courteous service from our service technician Seph. Reasonable price and flexible scheduling. Very effective treatment.

Paid $100–120Great priceHornet & wasp exterminationSpider exterminationBug & insect extermination
★★★★★ Lindsey · 5 months ago

Just got our house sprayed with Josh and he was great! We get quarterly sprays as we live around a lot of foliage and always have surprise insects in our house! Josh arrived on time and was very fast and thorough. Will be seeing him again in a few months. Thank you!

Paid $80–100Great priceSpider exterminationBug & insect extermination

Show more bug & insect extermination reviews (31 more) →

vs category

Blue = Neighborly, grey = bed bug exterminators average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

3.03.54.04.55.02022-Q3: 5.00★ (8 reviews)2022-Q4: 3.00★ (2 reviews)2023-Q3: 5.00★ (1 reviews)2023-Q4: 3.67★ (3 reviews)2024-Q1: 5.00★ (1 reviews)2024-Q2: 5.00★ (3 reviews)2024-Q4: 5.00★ (1 reviews)2025-Q2: 4.00★ (2 reviews)2025-Q4: 5.00★ (2 reviews)2026-Q1: 5.00★ (78 reviews)2026-Q2: 4.99★ (84 reviews)2026-Q3: 5.00★ (12 reviews)2022-Q32023-Q42025-Q12026-Q22026-Q4
This companyIndustrydot size = review count

Price

$99+3% vs typical bed bug exterminators

Bar = middle half of what customers paid · gold mark = category median.

Great price 43%Reasonable 50%Overpriced 1%Not sure 6%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%81+28.4Reliability 15%98+14.7Craft & service 20%2+0.4Value 10%60+6Momentum 8%95+7.6Track record 7%91+6.4Accountability 5%2+0.1Experts Score= 64Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
81
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
98
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
2
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
60
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
95
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
91
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
2

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+28 / −1
Professionalism
+36 / −3
Responsiveness
+35 / −4
Punctuality
+36 / −1
Value
+23 / −1

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