BED BUG EXTERMINATORS · SAN JUAN CAPISTRANO, CA
Neighborly Pest Control logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%81+28.4Reliability 15%98+14.7Craft & service 20%2+0.4Value 10%60+6Momentum 8%95+7.6Track record 7%91+6.4Accountability 5%2+0.1Experts Score= 64Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.64SCORE

Neighborly Pest Control

Better than 76% of bed bug exterminators · #7 of 29

4.9★503 Google reviewsGoogle star rating as shown on Google Maps.
4.99★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yrs (avg 2.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
0%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Neighborly Pest Control for cockroach extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.24
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.88
Usually paidThe price range customers picked most often for this job.$100–120
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$58–$188
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 71/100.How Job match is calculatedBuilt only from reviews Google tagged “Cockroach extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#13 / 20
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 24 Google reviews tagged “Cockroach extermination” · showing 20

★★★★★ Helen · 4 months ago

John’s great, super nice and friendly. Been using neighborly pest control for years in Irvine. I love their service

Paid $80–100Great priceHornet & wasp exterminationRodent exterminationTermite inspection
★★★★★ 张雪盈 · 4 months ago

John was fantastic! He was friendly, professional, and extremely helpful. He completed the pest control treatment efficiently and thoroughly explained how the products work and what to expect afterward. His expertise and positive attitude made the whole experience very reassuring. I highly recommend John and would…

Reasonable priceCockroach extermination
★★★★★ sandy · 5 months ago

John in Irvine was great.

Great priceCockroach extermination
★★★★★ yvette · 5 months ago

Jon took care of our apartment in San Clemente. Did a great job with good Customer Service!

Paid $160–180Great priceSpider exterminationCockroach exterminationBug & insect extermination
★★★★★ Marcia · 5 months ago

Gerardo, is always punctual, thorough with his work and has a positive friendly attitude. You are appreciated!!!

Not sureSpider exterminationCockroach extermination
★★★★★ Gantry · 5 months ago

Neighborly is my choice for pest control. I’m a real estate agent and have been using them for over 15 years for my clients and my own home. Mike Watts is my goto choice when I need a termite inspection and clearance. They do an amazing job. I also have them come out and spray for spiders, fleas, and bugs on a…

Reasonable priceTermite inspectionTermite exterminationSpider extermination
★★★★★ Ken · 6 months ago

Seff is always on time and provides the highest service! He is knowledgeable and always communicates the services he can provide and why. Thank you!!

Paid $100–120Reasonable priceCockroach exterminationBug & insect extermination
★★★★★ Angela · 6 months ago

Seith is a true asset to your company!!!! On-time, friendly, knowledgeable….. keep him!!!! Really appreciate your service. Thanks. Angela Woodhurst

Paid $100–120Great priceSpider exterminationCockroach exterminationBug & insect extermination
★★★★★ Gloria · 6 months ago

First time using this service and had a great experience with this pest control company. They were professional, punctual, and very thorough in addressing the issue. The technician, Seff explained everything clearly and made sure all my concerns were taken care of. I’ve already noticed a big improvement, and it…

Reasonable priceSpider exterminationMosquito exterminationCockroach extermination
★★★★★ Wren · 7 months ago

I work for a property in Costa Mesa, and I’ve been here since last Fall. Seth from Neighborly Pest Control has been a blessing! He’s always so helpful, positive, and thorough in his work. So grateful we have a vendor we can depend on thanks to Seth!!!

Hornet & wasp exterminationFlea & mite exterminationCockroach extermination
★★★★★ Jess · 7 months ago

Company has reasonable prices. Associates are very friendly. Josh did a great job inspecting and paid attention to detail.

Reasonable priceMosquito exterminationCockroach extermination
★★★★★ Javier · Edited 7 months ago

Josh came over and took care of my cockroach problem. Amazing work.

Great priceCockroach extermination
★★★★★ J.T. · 8 months ago

Neighborly Pest Control has great customer service and satisfaction.

Paid $180–200Reasonable priceCockroach extermination
★★★★★ 中脇ノーマン · Edited 8 months ago

Excellent company and service! Serefino is our tech and very professional/friendly. Always gives me a heads up on his arrival. Very knowledgeable when I ask questions. He’s a great resource and very dependable. Highly recommend Neighborly Pest / Griffin Pest! Thank you

Reasonable priceSpider exterminationCockroach exterminationAnt extermination
★★★★★ Beau · 8 months ago

Seth is awesome and does a great job! Highly recommend!

Cockroach extermination
★★★★★ Lindsey · 9 months ago

Hire them now! I’m so happy with my service. Reliable and result driven.

Great priceRodent exterminationFlea & mite exterminationCockroach extermination
★★★★★ Simon · 5 years ago

This was the third time in as many months that I had used their services and every time they just get better.. very respectful, detailed, polite and helpful. Highly recommend theses guys..

Ant exterminationBee exterminationCockroach extermination+ Responsiveness+ Punctuality+ Professionalism
★★★★★ Kevin · 5 years ago

They were kind, helpful, and prompt in the service window. It’s only been a day or so but I see a drastic difference in pests.

Cockroach extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Dee · 5 years ago

They were on time and did a very through job. They even swept up the cobwebs on the barbecue! They were even conscientious enough to ask about a space that I was reserving for my vegetable garden. I am very pleased with this service and would highly recommend them.

Ant exterminationBee exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Emily · 5 years ago

Great service! I'm so happy I found Griffin. Started with a great phone call and easy set up of my pest control with Antoni. Tommy performed the pest services and was not only helpful, but informative and knowledge. I would use this company over and over again. So impressed!

Cockroach extermination+ Responsiveness+ Punctuality+ Quality

Show more cockroach extermination reviews (4 more) →

vs category

Blue = Neighborly, grey = bed bug exterminators average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

3.03.54.04.55.02022-Q3: 5.00★ (8 reviews)2022-Q4: 3.00★ (2 reviews)2023-Q3: 5.00★ (1 reviews)2023-Q4: 3.67★ (3 reviews)2024-Q1: 5.00★ (1 reviews)2024-Q2: 5.00★ (3 reviews)2024-Q4: 5.00★ (1 reviews)2025-Q2: 4.00★ (2 reviews)2025-Q4: 5.00★ (2 reviews)2026-Q1: 5.00★ (78 reviews)2026-Q2: 4.99★ (84 reviews)2026-Q3: 5.00★ (12 reviews)2022-Q32023-Q42025-Q12026-Q22026-Q4
This companyIndustrydot size = review count

Price

$99+3% vs typical bed bug exterminators

Bar = middle half of what customers paid · gold mark = category median.

Great price 43%Reasonable 50%Overpriced 1%Not sure 6%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%81+28.4Reliability 15%98+14.7Craft & service 20%2+0.4Value 10%60+6Momentum 8%95+7.6Track record 7%91+6.4Accountability 5%2+0.1Experts Score= 64Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
81
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
98
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
2
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
60
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
95
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
91
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
2

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+28 / −1
Professionalism
+36 / −3
Responsiveness
+35 / −4
Punctuality
+36 / −1
Value
+23 / −1

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