BED BUG EXTERMINATORS · SAN JUAN CAPISTRANO, CA
Neighborly Pest Control logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%81+28.4Reliability 15%98+14.7Craft & service 20%2+0.4Value 10%60+6Momentum 8%95+7.6Track record 7%91+6.4Accountability 5%2+0.1Experts Score= 64Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.64SCORE

Neighborly Pest Control

Better than 76% of bed bug exterminators · #7 of 29

4.9★503 Google reviewsGoogle star rating as shown on Google Maps.
4.99★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yrs (avg 2.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
0%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Neighborly Pest Control for termite inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.69
Usually paidThe price range customers picked most often for this job.$80–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$128–$371
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 60/100.How Job match is calculatedBuilt only from reviews Google tagged “Termite inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#18 / 21
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.86%

All 13 Google reviews tagged “Termite inspection”

Michelle7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Mike was the best! Was able to come out quickly to investigate, efficient review and diagnosis, and speedy resolution. Couldn’t have asked for a better experience during a stressful situation!

Termite inspectionTermite extermination
Angela4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

John was great and very organized.

Paid $80–100Reasonable priceTermite inspectionTermite exterminationMosquito extermination
Helen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

John’s great, super nice and friendly. Been using neighborly pest control for years in Irvine. I love their service

Paid $80–100Great priceHornet & wasp exterminationRodent exterminationTermite inspection
Diane7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

John is very reliable. Since we started using Neighborly many years ago, the ant problem we battled for decades has not been a problem. 👍 We are in Yorba Linda.

Termite inspectionBug & insect exterminationAnt extermination
Gantry3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Neighborly is my choice for pest control. I’m a real estate agent and have been using them for over 15 years for my clients and my own home. Mike Watts is my goto choice when I need a termite inspection and clearance. They do an amazing job. I also have them come out and spray for spiders, fleas, and bugs on a…

Reasonable priceTermite inspectionTermite exterminationSpider extermination
Yolanda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great Company! I have had regular pest control services for several years. They also helped to eliminate the termites in my home. Seferino is an excellent technician. Great communicator and takes care of any additional pest questions/issues that come up.

Paid $80–100Great priceTermite inspectionTermite exterminationFlea & mite extermination
CNTRL.1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

The best in the business! Seamless communication, Customer service at the very best! Thank you for playing a crucial role in keeping our communities clean! Seff is the greatest to work with, keep it going!

Rodent exterminationTermite inspectionTermite extermination
Lorraine9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Love the service! Excellent care snd solved all my pest problems in Irvine

Paid $80–100OverpricedRodent exterminationTermite inspection
KaryeLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Seff is a great technician He does both my properties. He is extremely knowledgable and is very respectful. I can definetly recommend Neighborly Pest Control.

Reasonable priceRodent exterminationTermite inspectionTermite extermination
Bart1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great service and efficient communication. The technician was very helpful and answered all my questions concerning my pest issue.

Ant exterminationFlea & mite exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
M2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★

Came to do termite inspection. Was going to send estimate and it’s been almost a week....no estimate yet. I showed him exactly where there is activity. He could not find where they are coming in through or any other affected areas by termites. Other two businesses I had inspect found immediately where and other…

Termite inspection− Responsiveness
JeffLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Rating only, no written review.

Great priceTermite inspectionTermite exterminationAnt extermination
Mariam2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Cockroach exterminationFlea & mite exterminationRodent extermination+ Responsiveness+ Punctuality+ Quality

vs category

Blue = Neighborly, grey = bed bug exterminators average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

3.03.54.04.55.02022-Q3: 5.00★ (8 reviews)2022-Q4: 3.00★ (2 reviews)2023-Q3: 5.00★ (1 reviews)2023-Q4: 3.67★ (3 reviews)2024-Q1: 5.00★ (1 reviews)2024-Q2: 5.00★ (3 reviews)2024-Q4: 5.00★ (1 reviews)2025-Q2: 4.00★ (2 reviews)2025-Q4: 5.00★ (2 reviews)2026-Q1: 5.00★ (78 reviews)2026-Q2: 4.99★ (84 reviews)2026-Q3: 5.00★ (12 reviews)2022-Q32023-Q42025-Q12026-Q22026-Q4
This companyIndustrydot size = review count

Price

$99+3% vs typical bed bug exterminators

Bar = middle half of what customers paid · gold mark = category median.

Great price 43%Reasonable 50%Overpriced 1%Not sure 6%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%81+28.4Reliability 15%98+14.7Craft & service 20%2+0.4Value 10%60+6Momentum 8%95+7.6Track record 7%91+6.4Accountability 5%2+0.1Experts Score= 64Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
81
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
98
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
2
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
60
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
95
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
91
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
2

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+28 / −1
Professionalism
+36 / −3
Responsiveness
+35 / −4
Punctuality
+36 / −1
Value
+23 / −1

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