Analyzing 5,377,1955.4M Reviews For 14,40614.4K Experts

Experts Reviews · Company report
Neighborly Pest Control logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%81+28.4Reliability 15%98+14.7Craft & service 20%2+0.4Value 10%60+6Momentum 8%95+7.6Track record 7%91+6.4Accountability 5%2+0.1Experts Score= 64Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.64SCORE

Neighborly Pest Control

San Juan Capistrano, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #7Position by Experts Score among all companies we track in this category. of 29 bed bug exterminators · 4.9★ from 503 Google reviews

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Report card

Percentile vs other bed bug exterminators (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: reliability and momentum; weakest: accountability.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Neighborly Pest Control is better than 81% of bed bug exterminators.A
81
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Neighborly Pest Control is better than 98% of bed bug exterminators.A
98
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Neighborly Pest Control is better than 2% of bed bug exterminators.F
2
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Neighborly Pest Control is better than 60% of bed bug exterminators.B
60
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Neighborly Pest Control is better than 95% of bed bug exterminators.A
95
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Neighborly Pest Control is better than 91% of bed bug exterminators.A
91
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Neighborly Pest Control is better than 2% of bed bug exterminators.F
2

Reviews for your job

Customers hired Neighborly Pest Control for 8 kinds of job.

Neighborly Pest Control for general pest inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.20
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$63–$119
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 43/100.How Job match is calculatedBuilt only from reviews Google tagged “General pest inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#25 / 25

All 5 Google reviews tagged “General pest inspection”

Dmitry6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Griffin provided the excellent service. Alfredo is courteous and professional. I highly recommend this company.

Reasonable priceGeneral pest inspection+ Punctuality+ Quality+ Professionalism
PabloLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★

Single-handedly the worst service I’ve ever had. I had a problem with gnats they told me they could fix if i purchased a fly light that they would install. Not only did i purchase it, i signed up for monthly visits to change the glue trap on the fly light and do general pest control. Well turns out their monthly…

Bug & insect exterminationGeneral pest inspection− Responsiveness− Quality
DianaLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Easy to use and great communication practices. I’m very happy with the service provided.

Bug & insect exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Professionalism
Bart1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great service and efficient communication. The technician was very helpful and answered all my questions concerning my pest issue.

Ant exterminationFlea & mite exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Chris1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Ant exterminationBug & insect exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Professionalism

Price

$99+3% vs typical bed bug exterminators

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 43%Reasonable 50%Overpriced 1%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Ant extermination56$48–$189
Bug & insect extermination51$63–$126
Spider extermination49$85–$152
Rodent extermination28$60–$323
Cockroach extermination24$58–$188
Termite extermination17$70–$292
Flea & mite extermination16$79–$255
Termite inspection13$128–$371

Compare with

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