How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%80+5.7Craft & service penalty84−1.6Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORENelson Carpet Cleaning
Memphis, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #154Position by Experts Score among all companies we track in this category. of 294 carpet cleaning · 4.9★ from 633 Google reviews
Report card
Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Nelson Carpet Cleaning for 5 kinds of job.
Nelson Carpet Cleaning for area rug cleaning
Clear ✕All 55 Google reviews tagged “Area rug cleaning” · showing 40
Great service as always! Doug is easy to work with!
The communication prior to arrival was very good as well as on the day of arrival. He got out some stains I thought were set and did a good job of lightening others on some older carpets. The 'newer' carpet looks almost brand new. The extra cleaning of high traffic areas was well worth it.
Doug Nelson carpet cleaning is a real life success story. He started a few years ago with just himself. Now he has a full staff and several vans. He's been cleaning my carpets from day one. He still does a lot of the work himself. I highly recommend him. You won't be disapointed!! Give him a call!
The best we’ve ever used for carpet cleaning - period! And I’m comparing this company to those we’ve used in Chicago and Naples, FL. He really cares about doing a good job - hard to find people that serious about their profession. Kudos and thank you!
The owner, Doug Nelson, was very helpful with giving and suggesting cleaning options. He cleaned large Persian style carpets in the home and well as wall-to-wall. He covered the outside door with zippered heavy plastic, so he could go in and out and minimize insects and pollen entering the house. He was efficient and the cost was very reasonable.
Doug Nelson is a professional in every way!
The absolute best! Doug is extremely professional, thorough, and knowledgeable. He and his team go above and beyond to ensure you are pleased with their services. HIGHLY recommend!!
Fabulous and timely service. Great communication. We definitely being using again
The scheduling and follow-up communication regarding the appointment was exceptional. The technician (Doug) was very informative, explaining all aspects of the condition of my rug and what he was going to do to not only clean it, but to make it look as good as possible, The finished product was excellent.
We have used Nelson Carpet Cleaners for several years now, and Mr. Nelson’s work is always excellent. He is punctual, professional, and extremely thorough—our carpets and rugs are spotless every time. I especially appreciate that he sends a yearly reminder, which makes it so easy to stay on schedule. Highly recommend!
Mr. Nelson went above and beyond the expectations regarding cleaning and area rug. We also had him clean our bathroom grout and added a sealer all at a great price.
Stairs and Bonus Room carpet cleaned. This is the third time we have used Nelson Carpet Cleaning. They are prompt, efficient, reasonably priced. We will definitely use them again.
We had them come to clean two area rugs and our kitchen floor. They did a fantastic job! The kitchen floor was unsealed tile. It looks brand new and they sealed it which should help keep it cleaner longer. The rugs look great as well, all the stains are gone. We are dry happy with the services provided!
Doug was great! He has great attention to detail!
My area rugs look like great! Doug did a great job!
as always Doug is very professional and does a great job. you wont be disappointed.
on time and reasonably priced, did a good job! Thank you , Doug.
This company did an amazing job! The attention to detail was superb and they were very careful to take their time and do it right. I have had carpets cleaned before but I can honestly say this company impressed me and I plan to use them again in the future! UPDATE: we’ve been using these guys for a few years now…
From the first call to the handshake at the delivery, Nelson's is the obvious choice for me with other carpets and upholstery in our home. Everything was done so professionally. I was informed what services were available and what I might need. I decided on pick-up and service at their office. Pick-up and…
Nelson Carpet Cleaning is ALWAYS on time, courteous and efficient! This time during a very busy time, we took advantage of their new on-site area rug cleaning service. Our area rug was picked up from our home; examined carefully; and then, an estimate was provided with details regarding stains, cleaning, and…
Had Saxton out to clean 2 large rugs and a sectional couch yesterday. Was very professional with his services and efficient with his time. Took him a little over an hour to clean the 3 items. The couch is a whole new color & has new life to it! Happy to see the vibrant colors back in my rugs as well. Reasonably…
Doug Nelson cleaned an upholstered chair and antique settee. They look as good as the day they were delivered from the upholsterer. Doug also cleaned the living room rug. Everything is beautiful. I couldn't be more pleased -- I'll be scheduling another rug and upholstery cleaning for another room soon!
The staff was very professional and responsive. They did a beautiful job on my rug. It looks brand new. I am thrilled with the results.
Very thorough and professional. Got the job done quickly. Would definitely use them again. The owner explained a lot of things about various types of stains and services that will help me when I book next time.
Excellent work
This company is a scam. They were more interested in selling me a service I didn’t request. The majority of the time the technician was here he was on the phone with someone with the company. I left my home to go 4 miles to a fast food restaurant and my husband called and told me he was already done with cleaning my…
I used Nelson Carpet Cleaning for the first time today. I am extremely pleased with their service. They helped us out in a bind the day before we had company arriving. We did not give them an easy job as our carpets had not been cleaned in years and we have 2 dogs and a cat. I couldn't have asked for better service.…
Saxton was on time, polite, professional, and worked quickly.
This is an excellent service to invite into your home
The rug looks great. I asked them to call me if there was a cancellation and could get an earlier time. They did. 😍. Technician was polite and efficient. My only complaint is that they were not able to clean the fringe around the rug.
Nelson Carpet Cleaning did a fabulous for us! Saxon Dover was wonderful. A nice and professional young man.
I have used Nelson Carpet Cleaning several times and they are always on time and very professional. My rugs and couches look and smell like new.
Mr Nelson was great! We had several areas that had tough stains and he removed them all! He was very courteous and explained the process and product very thoroughly! A friend recommended him. She said her carpets never looked clean after other companies had done the work but when Mr Nelson cleaned them they…
This is the third time I've used Nelson Carpet cleaning and as always, they are fantastic!
We have been customers since Nelson Carpet Cleaning's establishment. Doug and his team are solid. Their quality of service is above and beyond. We highly recommend this company. We are now leaving the Memphis area forever and we will sorely miss their expertise and professionalism. Thank you, Doug.
Nelson Carpet Cleaning is amazing! They are professional and always do an excellent job. They have provided service for me on a number of occasions. I also recommend them to our customers. I will continue to use them. Thank you!
Extremely professional and did a great job! I'll never use anyone else.
I’m so pleased with the cleaning of our carpet and area rug! Saxon from (Doug) Nelson’s came as scheduled, worked quickly and thoroughly cleaned the areas I requested! I have recommended their service to others and will continue to do so. Just FYI: they also clean/seal tile, which we will do in the future! We are…
Saxton came as scheduled and wearing mask which was much appreciated. He did a superb job on our master bedroom carpet. He was very cautious about cleaning our great room carpet because of the woven braid in the carpet. After checking with his office, he got the go ahead to proceed. He did a great job and…
Excellent service. Very thorough and professional job.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 124 | $176–$377 |
| General carpet cleaning | 120 | $164–$340 |
| Upholstery cleaning | 72 | $189–$384 |
| Pet stain & odor removal | 66 | $158–$384 |
| Area rug cleaning | 55 | $183–$453 |
