How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%80+5.7Craft & service penalty84−1.6Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORENelson Carpet Cleaning
Memphis, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #154Position by Experts Score among all companies we track in this category. of 294 carpet cleaning · 4.9★ from 633 Google reviews
Report card
Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Nelson Carpet Cleaning for 5 kinds of job.
Nelson Carpet Cleaning for carpet steam cleaning
Clear ✕All 125 Google reviews tagged “Carpet steam cleaning” · showing 60
I’ve been using Nelson Carpet Cleaning for 3 years now and there’s a reason (actually several…). Quality work. Good prices. Doug is super nice and clearly cares about his work - it is his business after all! I recommend without hesitation. #SupportSmallBusiness.
Nelson carpet cleaning did an excellent job. I had them clean my upholstery and steam clean my ceramic tile floor. They did a great job with both. Doug is very nice and knowledgeable.
Great service as always! Doug is easy to work with!
The communication prior to arrival was very good as well as on the day of arrival. He got out some stains I thought were set and did a good job of lightening others on some older carpets. The 'newer' carpet looks almost brand new. The extra cleaning of high traffic areas was well worth it.
Excellent service as always. I highly recommend!
As usual, Nelson Carpet Cleaning Company did an excellent job cleaning my carpets. All stains were removed. They look so good that now, I just hate to walk on them and leave foot prints.
This is the second time bleach or some cleaning products have been spilled on our carpet. Nelson Carpet Cleaning did a remarkable job matching the carpet both times. I highly recommend them.
Nelson Carpet Cleaning does excellent work and will always return if anything needs further care. Highly recommend Nelson Carpet Cleaning
We have used Nelson many times! It’s always an above expectations experience! Doug is thorough, honest and friendly. The results are amazing. Would always recommend his services! This time we also used him to clean tile grout and we are very impressed!
Nelson was very responsive and did a great job with our commercial carpet cleaning service. Would highly recommend this company for you cleaning needs. GM Dana Safety Supply, Memphis TN
Doug Nelson carpet cleaning is a real life success story. He started a few years ago with just himself. Now he has a full staff and several vans. He's been cleaning my carpets from day one. He still does a lot of the work himself. I highly recommend him. You won't be disapointed!! Give him a call!
Very efficient and pays attention to details. Very satisfied with the work that was done.
Great customer service and very professional in their work .zI would definitely recommend Nelson carpet cleaning. Give Doug a call!
Fair estimate, good communication, prompt and professional service! I will be using them again!
Doug Nelson is amazing! He’s kind, hard-working, well priced and punctual! I’ve used him for over a decade and he’s been amazing across the board.
Doug and his team are great! This is my first time using them, and I had 2 projects for them. The first, was an apartment I recently just repainted and cleaned. They came to apartment complex I own, on time, to do the rugs. What a great job they did. When I walked in on Doug he was vacuuming where the wall…
Doug was amazing! Friendly and down to earth company. Will definitely be coming back
The best we’ve ever used for carpet cleaning - period! And I’m comparing this company to those we’ve used in Chicago and Naples, FL. He really cares about doing a good job - hard to find people that serious about their profession. Kudos and thank you!
Professional! friendly! carpets are wonderfully clean! We will recommend them to our friends and family!
Doug Nelson renders a professional and effective service. He is very knowledgeable about all types of carpets and rugs and the safest approach to cleaning each.
Always the best service and cleaning!
The owner, Doug Nelson, was very helpful with giving and suggesting cleaning options. He cleaned large Persian style carpets in the home and well as wall-to-wall. He covered the outside door with zippered heavy plastic, so he could go in and out and minimize insects and pollen entering the house. He was efficient and the cost was very reasonable.
Doug Nelson is a professional in every way!
Great job on cleaning carpets. Highly recommend.
Doug took his time cleaning the carpet and furniture . I’ve always been pleased with job they do . Excellent customer service . Highly recommend.
Nelson Carpet Cleaning is the ONLY Company I use to clean my Carpets!! When they get finished my carpets and rugs look brand new! The people Doug hires are ALWAYS professional and courteous. I have NEVER been disappointed. I recommend Nelson Carpet Cleaning to EVERYONE I know! Renae Bowling, Bartlett,TN
Communication was great, friendly service, and carpet was cleaned to my expectations.
Doug with Nelson Carpet Cleaning always does a great job! Professional, personable, excellent service.
Great job thank you so much
I could not be happier with the service and good work Nelson Carpet Cleaning offered! I have used them for 3 years. Doug is such a hard worker….also friendly and professional. After years of having animals in our home, I wasn’t expecting the fantastic results he achieved! He cleaned our entire house and honestly,…
Mr. Dough Nelson knows his job very well. He is very professional and listens to his clients. He explains in detail the work he does, which gives me peace of mind and security. It is a family business. They put a lot of effort into the work they do. I am convinced that it was a great choice to call them and also to…
Amazing job! Highly recommend this company.
Carpet was stretched and cleaned and looks fantastic. Communication is very good. Doug is a great guy to work with.
5th time I’ve used Nelson Carpet Cleaning. Doug is a top notch business owner and does meticulous work. Highly recommend him.
Great people and great work - you won't be disappointed!
As always, excellent customer service, expertise, job thorough and fair price. He’s the best!
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Doug was super nice to deal with. Professional, informative, on time and knowledgeable. Doug did a fantastic job. He cleaned and restretched our bedroom carpets. I would happily recommend Nelson Carpet Cleaning.
Doug does a wonderful job always. Trust him completely-!
Amazing experience. I was kept updated throughout the day on the estimated arrival time of the technician. Once he arrived, he was very knowledgeable and managed my expectations about which stains were likely to come out with cleaning and which were likely to be permanent (example: a glue stain that would be…
They always do a great job on my carpet so zi used them for my kitchen and bathroom tile.
Very competitive pricing. Great results. Handled both tile and carpet. Focused and quick on the job. Great attention to keeping the house clean from equipment use.
We have used Nelson Carpet Cleaners for several years now, and Mr. Nelson’s work is always excellent. He is punctual, professional, and extremely thorough—our carpets and rugs are spotless every time. I especially appreciate that he sends a yearly reminder, which makes it so easy to stay on schedule. Highly recommend!
Excellent results. My carpets look like new. Doug does a very meticulous job. Not only the carpet, but edges and corners as well. Really a great job.
Hard working and a very nice guy. Does great work
Always professional & excellent job!
We have been working with Doug for many years. He is always professional and thorough!
The gentleman cleaning carpets did a fabulous job. My carpeting looked new after finishing. Highly recommend.
Nelson Carpet Cleaning did a great job. They were on time, professional, and even came back a second time to address a few issues. Excellent service — highly recommend!
Prompt and Professional, and Priced-right service!! Doug walked my home and we discussed each area needing cleaning. No guessing as each area was measured by laser, and then I was given their cost proposal which was accurately based on square feet. Drop clothes and wall bumpers were used everywhere to protect…
Doug always does an excellent job, thorough job. I highly recommend Nelson Carpet Cleaning.
Communicative! Super nice and did a great job!
Timely, extremely neat, friendly and they always do a fabulous job.
Great job!
Very professional and thorough! Made my carpet and kitchen grout/tile look SO MUCH better!
Excellent work, great communication, very dependable and professional!!
I have had Nelson come clean my carpets 3 times now and every experience is wonderful and why I don’t bother with anyone else in Memphis. Great customer service and of course fresh clean carpets every time. As long as they are in business this is who is going to clean my home
We always use Nelson Carpet Cleaning services a family owned business that does a great job every time! Doug Nelson is a great guy to work with!
Very happy with the cleaning Plus he is very easy to talk to and deal with. Will definitely use him in the future.
I fully recommend this company very professional & sufficient. Doug and his son where on time like they stated the carpet look incredible and smell terrific! Highly suggest this company . Thanks Doug Alex & Dr Rice
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 124 | $176–$377 |
| General carpet cleaning | 120 | $164–$340 |
| Upholstery cleaning | 72 | $189–$384 |
| Pet stain & odor removal | 66 | $158–$384 |
| Area rug cleaning | 55 | $183–$453 |
