How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%80+5.7Craft & service penalty84−1.6Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORENelson Carpet Cleaning
Memphis, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #154Position by Experts Score among all companies we track in this category. of 294 carpet cleaning · 4.9★ from 633 Google reviews
Report card
Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Nelson Carpet Cleaning for 5 kinds of job.
Nelson Carpet Cleaning for carpet steam cleaning
Clear ✕All 125 Google reviews tagged “Carpet steam cleaning” · showing 100
I’ve been using Nelson Carpet Cleaning for 3 years now and there’s a reason (actually several…). Quality work. Good prices. Doug is super nice and clearly cares about his work - it is his business after all! I recommend without hesitation. #SupportSmallBusiness.
Nelson carpet cleaning did an excellent job. I had them clean my upholstery and steam clean my ceramic tile floor. They did a great job with both. Doug is very nice and knowledgeable.
Great service as always! Doug is easy to work with!
The communication prior to arrival was very good as well as on the day of arrival. He got out some stains I thought were set and did a good job of lightening others on some older carpets. The 'newer' carpet looks almost brand new. The extra cleaning of high traffic areas was well worth it.
Excellent service as always. I highly recommend!
As usual, Nelson Carpet Cleaning Company did an excellent job cleaning my carpets. All stains were removed. They look so good that now, I just hate to walk on them and leave foot prints.
This is the second time bleach or some cleaning products have been spilled on our carpet. Nelson Carpet Cleaning did a remarkable job matching the carpet both times. I highly recommend them.
Nelson Carpet Cleaning does excellent work and will always return if anything needs further care. Highly recommend Nelson Carpet Cleaning
We have used Nelson many times! It’s always an above expectations experience! Doug is thorough, honest and friendly. The results are amazing. Would always recommend his services! This time we also used him to clean tile grout and we are very impressed!
Nelson was very responsive and did a great job with our commercial carpet cleaning service. Would highly recommend this company for you cleaning needs. GM Dana Safety Supply, Memphis TN
Doug Nelson carpet cleaning is a real life success story. He started a few years ago with just himself. Now he has a full staff and several vans. He's been cleaning my carpets from day one. He still does a lot of the work himself. I highly recommend him. You won't be disapointed!! Give him a call!
Very efficient and pays attention to details. Very satisfied with the work that was done.
Great customer service and very professional in their work .zI would definitely recommend Nelson carpet cleaning. Give Doug a call!
Fair estimate, good communication, prompt and professional service! I will be using them again!
Doug Nelson is amazing! He’s kind, hard-working, well priced and punctual! I’ve used him for over a decade and he’s been amazing across the board.
Doug and his team are great! This is my first time using them, and I had 2 projects for them. The first, was an apartment I recently just repainted and cleaned. They came to apartment complex I own, on time, to do the rugs. What a great job they did. When I walked in on Doug he was vacuuming where the wall…
Doug was amazing! Friendly and down to earth company. Will definitely be coming back
The best we’ve ever used for carpet cleaning - period! And I’m comparing this company to those we’ve used in Chicago and Naples, FL. He really cares about doing a good job - hard to find people that serious about their profession. Kudos and thank you!
Professional! friendly! carpets are wonderfully clean! We will recommend them to our friends and family!
Doug Nelson renders a professional and effective service. He is very knowledgeable about all types of carpets and rugs and the safest approach to cleaning each.
Always the best service and cleaning!
The owner, Doug Nelson, was very helpful with giving and suggesting cleaning options. He cleaned large Persian style carpets in the home and well as wall-to-wall. He covered the outside door with zippered heavy plastic, so he could go in and out and minimize insects and pollen entering the house. He was efficient and the cost was very reasonable.
Doug Nelson is a professional in every way!
Great job on cleaning carpets. Highly recommend.
Doug took his time cleaning the carpet and furniture . I’ve always been pleased with job they do . Excellent customer service . Highly recommend.
Nelson Carpet Cleaning is the ONLY Company I use to clean my Carpets!! When they get finished my carpets and rugs look brand new! The people Doug hires are ALWAYS professional and courteous. I have NEVER been disappointed. I recommend Nelson Carpet Cleaning to EVERYONE I know! Renae Bowling, Bartlett,TN
Communication was great, friendly service, and carpet was cleaned to my expectations.
Doug with Nelson Carpet Cleaning always does a great job! Professional, personable, excellent service.
Great job thank you so much
I could not be happier with the service and good work Nelson Carpet Cleaning offered! I have used them for 3 years. Doug is such a hard worker….also friendly and professional. After years of having animals in our home, I wasn’t expecting the fantastic results he achieved! He cleaned our entire house and honestly,…
Mr. Dough Nelson knows his job very well. He is very professional and listens to his clients. He explains in detail the work he does, which gives me peace of mind and security. It is a family business. They put a lot of effort into the work they do. I am convinced that it was a great choice to call them and also to…
Amazing job! Highly recommend this company.
Carpet was stretched and cleaned and looks fantastic. Communication is very good. Doug is a great guy to work with.
5th time I’ve used Nelson Carpet Cleaning. Doug is a top notch business owner and does meticulous work. Highly recommend him.
Great people and great work - you won't be disappointed!
As always, excellent customer service, expertise, job thorough and fair price. He’s the best!
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Doug was super nice to deal with. Professional, informative, on time and knowledgeable. Doug did a fantastic job. He cleaned and restretched our bedroom carpets. I would happily recommend Nelson Carpet Cleaning.
Doug does a wonderful job always. Trust him completely-!
Amazing experience. I was kept updated throughout the day on the estimated arrival time of the technician. Once he arrived, he was very knowledgeable and managed my expectations about which stains were likely to come out with cleaning and which were likely to be permanent (example: a glue stain that would be…
They always do a great job on my carpet so zi used them for my kitchen and bathroom tile.
Very competitive pricing. Great results. Handled both tile and carpet. Focused and quick on the job. Great attention to keeping the house clean from equipment use.
We have used Nelson Carpet Cleaners for several years now, and Mr. Nelson’s work is always excellent. He is punctual, professional, and extremely thorough—our carpets and rugs are spotless every time. I especially appreciate that he sends a yearly reminder, which makes it so easy to stay on schedule. Highly recommend!
Excellent results. My carpets look like new. Doug does a very meticulous job. Not only the carpet, but edges and corners as well. Really a great job.
Hard working and a very nice guy. Does great work
Always professional & excellent job!
We have been working with Doug for many years. He is always professional and thorough!
The gentleman cleaning carpets did a fabulous job. My carpeting looked new after finishing. Highly recommend.
Nelson Carpet Cleaning did a great job. They were on time, professional, and even came back a second time to address a few issues. Excellent service — highly recommend!
Prompt and Professional, and Priced-right service!! Doug walked my home and we discussed each area needing cleaning. No guessing as each area was measured by laser, and then I was given their cost proposal which was accurately based on square feet. Drop clothes and wall bumpers were used everywhere to protect…
Doug always does an excellent job, thorough job. I highly recommend Nelson Carpet Cleaning.
Communicative! Super nice and did a great job!
Timely, extremely neat, friendly and they always do a fabulous job.
Great job!
Very professional and thorough! Made my carpet and kitchen grout/tile look SO MUCH better!
Excellent work, great communication, very dependable and professional!!
I have had Nelson come clean my carpets 3 times now and every experience is wonderful and why I don’t bother with anyone else in Memphis. Great customer service and of course fresh clean carpets every time. As long as they are in business this is who is going to clean my home
We always use Nelson Carpet Cleaning services a family owned business that does a great job every time! Doug Nelson is a great guy to work with!
Very happy with the cleaning Plus he is very easy to talk to and deal with. Will definitely use him in the future.
I fully recommend this company very professional & sufficient. Doug and his son where on time like they stated the carpet look incredible and smell terrific! Highly suggest this company . Thanks Doug Alex & Dr Rice
Great local business! Booking an appointment was easy and they were on time and very professional. I’ll definitely be using them again in the future.
Great experience with Nelson Carpet. Very thorough and great attention to detail. Very knowledgeable and professional. Love that they use cleaner that is nontoxic and PFAS free. Would highly recommend!
Doug was amazing! Reasonably priced, excellent results, respectful of the property and on time. I would highly recommend Nelson Carpet Cleaning.
This is the second time I have used Nelson Carpet Cleaning. Mr. Nelson did a fabulous job. He got out some stains I was sure were permanent. He arrived on time, was very professional and got the job done. I am also pleased he used “green” products. My house smells awesome! I am happy to recommend him to anyone.
Arrived early, very friendly & helpful, excellent job, got all of my stains out, extremely courteous, I highly recommend Doug Nelson!
A great job on my old carpets. I would recommend this company for any of their services. Courteous and thorough with a great work ethic! So happy with the service I received from Doug. I am having him back next week to do my tile. Would recommend highly! More than a 5 star!
Nelson always does a great job on my carpets - including moving furniture when needed and targeting tough stains!
A wonderful experience as usual. Doug Nelson is very cordial, thorough, and professional. I can't think of anyone. I'd rather have cleaning my carpets.
Professional and friendly. Carpets look great with stains removed. Provides one year warranty and cleaning solution for any new spots.
Doug was great. He arrived on time, explained the job in detail, and completed everything timely. Our carpet looks brand new.
awesome job on my bedroom carpet and living room area rug
Gave quotes up front, arrived on time, were polite and took care to protect walls and floors so that they would not be damaged by their equipment. Completed their work quickly and adjusted my quote down based on the smaller area than estimated and did not charge for an added service that I did not need. Always a…
Doug provided expert service and attention to my particular concerns. He did a great job in removing many problematic stains. We will definitely look forward to working with Nelson Carpet Cleaning again, as we have had in the past.
Doug and his son cleaned the carpet in our 3 bedrooms and an area rug in our living room while we were out of town. Upon our return, the rooms and carpet were impeccable, the top quality work we expected since we are repeat customers. I highly recommend Nelson Carpet Cleaning services and will use them again.
Nelson Carpet Cleaning is a small family owned business who will go out of their way to please you. I had a last minute glitch on am appointment and Doug juggled his schedule to make it work for me. Their work as well as their work ethic is excellent. They always bring the carpet back to life. I’ve used them for…
I am never disappointed in services rendered by Nelson Carpet Cleaning. Excellent customer service, scheduling and attention to every detail for carpet cleaning and tile cleaning and sealing. Doug is a wonderful person to interact with.
Did an excellent job. Right on time when they said they would be great cleaning information will definitely use them again.
Superb. Professional, timely, careful, exacting. Best ever....
Great service and clean tile and carpets
Nelson Carpet Cleaning was over the top. They evaluated each of my rugs & furniture before cleaning and determined different treatments they needed and on needed two different cleaning treatments for the best results.
Doug and Malachi were great, easy to work with and the carpets look brand new! They stretched a bedroom carpet so there wouldn’t be bumps anymore from where furniture sat. Would definitely use them again. Very thankful that Elaina at Honest Clean recommended them and they could work us in on short notice.
Doug Nelson was professional, friendly,and did a super job. Got out stains I thought wouldn't come out and kept my house neat and clean in the process. He went above and beyond. I highly recommend him.
This company did an amazing job! The attention to detail was superb and they were very careful to take their time and do it right. I have had carpets cleaned before but I can honestly say this company impressed me and I plan to use them again in the future! UPDATE: we’ve been using these guys for a few years now…
always responsive and professional
I am always satisfied with the work that Nelson’s Carpet Cleaning does.
Nelson Carpet Cleaning is ALWAYS on time, courteous and efficient! This time during a very busy time, we took advantage of their new on-site area rug cleaning service. Our area rug was picked up from our home; examined carefully; and then, an estimate was provided with details regarding stains, cleaning, and…
Doug was great to work with. He called to explain difference in their processes and was even able to schedule me for the next day. When he arrived, he recommended the hybrid service to us after realizing the carpet wasn’t as dirty as we thought except in 1 room. His honesty and integrity is refreshing. I would highly recommend him to anyone!
I would use them again. They also clean area rugs. I can't roll mine up fast enough. Thank you for a job well done.
I called Nelson Carpet Cleaning on Friday (9/22) and they were able to schedule me for Monday (9/25). They were very responsive and kept me updated on timeline of service. There were a few faded spots on the carpet in my closet. Doug called me prior to starting his work to let me know. I appreciated that. He also…
Very thorough and professional. Got the job done quickly. Would definitely use them again. The owner explained a lot of things about various types of stains and services that will help me when I book next time.
This company is the BEST!!! I’ve used them three times and they have been AMAZING every time…My carpets look new!!!
This is our 4th carpet cleaning from Nelson Carpet Cleaning and we are just as impressed with their service as we were the 1st time. Courteous, timely, and professional. If you need your carpet cleaned, this is a 5 star business!
This review is long overdue. Doug was extremely thorough and professional and spent a whole day cleaning the carpets and tile in our new home. He set the expectations up front and delivered as promised. I would definitely recommend him and his team.
This company is a scam. They were more interested in selling me a service I didn’t request. The majority of the time the technician was here he was on the phone with someone with the company. I left my home to go 4 miles to a fast food restaurant and my husband called and told me he was already done with cleaning my…
They are extremely knowledgeable, professional and highly efficient. They came out and throughly inspected all aspects of our carpets and explained the stains and products and treatments used to remove the stains. I had never had my carpets cleaned before and I had a lot of questions--They know carpets inside and…
I used Nelson Carpet Cleaning for the first time today. I am extremely pleased with their service. They helped us out in a bind the day before we had company arriving. We did not give them an easy job as our carpets had not been cleaned in years and we have 2 dogs and a cat. I couldn't have asked for better service.…
This is an excellent service to invite into your home
I have used Nelson Carpet Cleaning to clean carpets in my apartments - both vacant and occupied apartments - for over 5 years. Nelson Carpet Cleaning has always done a great job at a fair price. Prompt, professional, friendly, eager to please. My first call - my ONLY call - when I need carpets cleaned.
Nelson Carpet Cleaning is the absolute best. We've used Doug Nelson and his crew for years with complete satisfaction. They are professional and courteous, and always do a thorough and detailed job, leaving our carpets clean, fresh, and odor free. Highly recommend!
Mr Nelson was great! We had several areas that had tough stains and he removed them all! He was very courteous and explained the process and product very thoroughly! A friend recommended him. She said her carpets never looked clean after other companies had done the work but when Mr Nelson cleaned them they…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 124 | $176–$377 |
| General carpet cleaning | 120 | $164–$340 |
| Upholstery cleaning | 72 | $189–$384 |
| Pet stain & odor removal | 66 | $158–$384 |
| Area rug cleaning | 55 | $183–$453 |
