How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%80+5.7Craft & service penalty84−1.6Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORENelson Carpet Cleaning
Memphis, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #154Position by Experts Score among all companies we track in this category. of 294 carpet cleaning · 4.9★ from 633 Google reviews
Report card
Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Nelson Carpet Cleaning for 5 kinds of job.
Nelson Carpet Cleaning for general carpet cleaning
Clear ✕All 121 Google reviews tagged “General carpet cleaning” · showing 100
I’ve been using Nelson Carpet Cleaning for 3 years now and there’s a reason (actually several…). Quality work. Good prices. Doug is super nice and clearly cares about his work - it is his business after all! I recommend without hesitation. #SupportSmallBusiness.
Our carpet upstairs was in terrible shape, it now, looks new. Thanks so much I have already scheduled Nelson to return to clean downstairs. What a blessing to have a Christian company with such an excellent leader. Thank you so much Doug Nelson.
We have used Nelson many times! It’s always an above expectations experience! Doug is thorough, honest and friendly. The results are amazing. Would always recommend his services! This time we also used him to clean tile grout and we are very impressed!
Doug was very professional, kind, and informative throughout the entire process. He explained what he was doing and what he had done to our carpet, which I really appreciated. Our carpet looks brand new after he finished! We are so happy with the results and will definitely be calling him again when we’re ready to…
Doug and his team are great! This is my first time using them, and I had 2 projects for them. The first, was an apartment I recently just repainted and cleaned. They came to apartment complex I own, on time, to do the rugs. What a great job they did. When I walked in on Doug he was vacuuming where the wall…
The company arrived on time, were very professional. The carpet was vacuumed prior to cleaning. They completed it in a timely manner and left our office looking great. We have used them in the past and will not hesitate to use them again in the future.
Doug and Malachi were on time and did an excellent job on my floors and carpet! The communication was great and I would highly recommend them!
Doug Nelson has cleaned my rugs for over 20 years! He is on time and gets to work! The result is always fantastic!
Incredible results! Wonderful customer service!
Doug cleaned all the carpet in our house! They looked so good!
Doug was great! Easy to talk to, responsive, prompt, and very knowledgeable about his craft. He cleaned the carpet in my apartment for move out and had it looking incredible! He even did the walk-in closet for free. He was also able to recommend someone to me who would repair the corners of the carpet where my cats…
As always, excellent customer service, expertise, job thorough and fair price. He’s the best!
Exceptional service! Highly recommend Doug and his team. He was able to get a bad mustard stain out of our staircase.
Great job! Carpets stretched and cleaned.very nice man (owner) to deal with. Thanks Doug!!
Nelson Carpet Cleaning was professional, courteous and very knowledgeable about carpets and furniture. Highly recommend.
Quality work, reasonable pricing and excellent customer service. Highly recommend this small , family owned business.
Stairs and Bonus Room carpet cleaned. This is the third time we have used Nelson Carpet Cleaning. They are prompt, efficient, reasonably priced. We will definitely use them again.
We have been working with Doug for many years. He is always professional and thorough!
Excellent customer service! Friendly, fast, and carpet looks amazing. Thank you so much for coming at such short notice and despite the hazardous road conditions
Very professional and thorough! Made my carpet and kitchen grout/tile look SO MUCH better!
Commercial Cleaning of office areas. Doug came out and did an amazing job. Wasn't just quickly in and out like others. He took pride in his work and our carpets show it.
I have had Nelson come clean my carpets 3 times now and every experience is wonderful and why I don’t bother with anyone else in Memphis. Great customer service and of course fresh clean carpets every time. As long as they are in business this is who is going to clean my home
Doug Nelson is the consumate carpet cleaing professional. He knows his craft and is dedicated to restoring carpets to their original glory. I have been using Nelson Carpet Cleaning for many years and after the first time, I knew I had found the right person for taking care of our floors. I am always amazed after every cleaning. Thanks Doug.
Always a great job!
Always does a great job cleaning and very mindful of not damaging baseboards with the hoses. Great communication too.
Great job! Excellent customer service
This company knows how to communicate! I get an email and a text before they show, when they are on their way, and when they are done, and a receipt is emailed after payment.
Wow, amazing work and quick response! Doug did a fantastic job with my carpet and it looks great! The price is reasonable and Doug gave me a military discount! If you are looking for a great carpet cleaning service I highly recommend using Nelson Carpet Cleaning! Thank you, Doug!
They did an excellent job. Doug Nelson and his son did the job, answered all my questions, and even went the extra mile by giving me a pair of booties to go over my shoes so I did not have to walk around in my socks! Also, the price was very reasonable.
Nelson Carpet Cleaning is a small family owned business who will go out of their way to please you. I had a last minute glitch on am appointment and Doug juggled his schedule to make it work for me. Their work as well as their work ethic is excellent. They always bring the carpet back to life. I’ve used them for…
Another great experience with Doug and Nelson Carpet Cleaning. Very responsive and professional. Definitely recommend.
Nelson Carpet Cleaning was over the top. They evaluated each of my rugs & furniture before cleaning and determined different treatments they needed and on needed two different cleaning treatments for the best results.
Doug and Malachi were great, easy to work with and the carpets look brand new! They stretched a bedroom carpet so there wouldn’t be bumps anymore from where furniture sat. Would definitely use them again. Very thankful that Elaina at Honest Clean recommended them and they could work us in on short notice.
Doug Nelson was professional, friendly,and did a super job. Got out stains I thought wouldn't come out and kept my house neat and clean in the process. He went above and beyond. I highly recommend him.
This company did an amazing job! The attention to detail was superb and they were very careful to take their time and do it right. I have had carpets cleaned before but I can honestly say this company impressed me and I plan to use them again in the future! UPDATE: we’ve been using these guys for a few years now…
Best carpet cleaning company I have ever used! I have used Doug for a number of years. He does excellent work and doesn't cut any corners. He stays as long as necessary to get the job done correctly. If you ever have a problem, he resolves it very quickly.
I called Nelson Carpet Cleaning on Friday (9/22) and they were able to schedule me for Monday (9/25). They were very responsive and kept me updated on timeline of service. There were a few faded spots on the carpet in my closet. Doug called me prior to starting his work to let me know. I appreciated that. He also…
Nelson Carpet was great to work with. Attentive throughout the whole process. Pricing was very fair, and the finished product was outstanding. Kitchen tile floor looks like new after they were done. We had one room after the cleaning still had a slight dog smell, I called Doug, he came out that afternoon to touch it…
This company is the BEST!!! I’ve used them three times and they have been AMAZING every time…My carpets look new!!!
Excellent work
From start to finish Nelson carpet cleaning provided outstanding service. The office staff, Megan i believe was her name was very attentive and thorough. We also spoke with the owner Doug about the process and chemicals they use. He was knowledgeable and accommodating. Saxton our service technician was excellent.…
This review is long overdue. Doug was extremely thorough and professional and spent a whole day cleaning the carpets and tile in our new home. He set the expectations up front and delivered as promised. I would definitely recommend him and his team.
They are extremely knowledgeable, professional and highly efficient. They came out and throughly inspected all aspects of our carpets and explained the stains and products and treatments used to remove the stains. I had never had my carpets cleaned before and I had a lot of questions--They know carpets inside and…
I used Nelson Carpet Cleaning for the first time today. I am extremely pleased with their service. They helped us out in a bind the day before we had company arriving. We did not give them an easy job as our carpets had not been cleaned in years and we have 2 dogs and a cat. I couldn't have asked for better service.…
This is an excellent service to invite into your home
I had my carpet and kitchen tile cleaned by Nelson Carpet Cleaning a couple months back. Saxton did a great job! I would definitely use them again.
Communication was great. They honored the price given when the appointment was made. I was contacted to confirm the appointment and on the day of the appointment. The technician was professional and respectful of our home. I would definitely use Nelson Carpet Cleaning again. Highly recommend!!
Good communicators. On time. Fast and efficient. Good carpet cleaning service.
Great service.
I searched Nextdoor for a reputable carpet cleaner. Noticed Nelson Carpet had great reviews.Called their office and set the appointment. Not only did they show up on time they were early! Great job by Nelson’s team and will recommend them to anyone who needs their services!
Nelson Carpet Cleaning is the absolute best. We've used Doug Nelson and his crew for years with complete satisfaction. They are professional and courteous, and always do a thorough and detailed job, leaving our carpets clean, fresh, and odor free. Highly recommend!
Mr Nelson was great! We had several areas that had tough stains and he removed them all! He was very courteous and explained the process and product very thoroughly! A friend recommended him. She said her carpets never looked clean after other companies had done the work but when Mr Nelson cleaned them they…
Doug and his crew are top-notch! Always courteous, kind & professional. They seem to go above and beyond my family’s expectations and that is why I will continue to use & recommend Nelson Carpet Cleaning in the future. Thanks y’all!
This is the third time I've used Nelson Carpet cleaning and as always, they are fantastic!
I have been using Nelson Carpet cleaning for several years and I am always very pleased with their service.
Very professional, did an excellent job. I definitely recommend Nelson Carpet Cleaning.
The carpet looked great; however, my family said that Nelson should not have come out when it was so cold. When they left, I had a busted water pipe and water line that took two days to repair. Also, I had repair people walking all over my newly cleaned carpet that cost me $200 to clean.
We have been customers since Nelson Carpet Cleaning's establishment. Doug and his team are solid. Their quality of service is above and beyond. We highly recommend this company. We are now leaving the Memphis area forever and we will sorely miss their expertise and professionalism. Thank you, Doug.
I was very pleased with the service. I would recommend them.
My schedule changed so many times and they were very flexible to work with me and move the appointment around. Doug & Saxton did an excellent job on my floors. I highly recommend them.
Nelson Carpet Cleaning steam cleaned the tile surfaces and deodorized the carpets in my new home. I was able to make an appointment to have my floors cleaned within a day of requesting a quote online. Very friendly and helpful staff. I was surprised how clean the tile and grout came out! Would highly recommend.
Saxton just finished cleaning our carpets and I couldn't be more pleased! He was prompt, professional, and removed stains that I thought were permanent. My entire interaction with Nelson Carpet Cleaning was positive from start to finish. Job well done!
I have been using Nelson carpet cleaning for several years. Always top quality work and a great experience. I am amazed at how clean they can get even the dirtiest carpet.
I needed carpet stretching and cleaning in 2 rooms. Master bedroom carpet was so bad I had initially considered replacing. I'm so glad I didn't do that. Mr. Nelson and his assistant was courteous, friendly and professional. I believe his price is very fair. I will definitely use his services again and highly recommend this business!
Nice job! Easy to communicate. Highly recommended.
We hired Mr. Nelson to stretch and clean carpets throughout our home which literally took an entire day to complete. Mr. Nelson arrived on time (the day before Thanksgiving) and did an excellent job with both the stretching and cleaning. The cost was reasonable and the service was excellent!! Mr. Nelson…
Extremely professional and did a great job! I'll never use anyone else.
They did a great job at a reasonable price. We are repeat customers, so that means we're totally satisfied.
Outstanding work. Thank you.
I’m so pleased with the cleaning of our carpet and area rug! Saxon from (Doug) Nelson’s came as scheduled, worked quickly and thoroughly cleaned the areas I requested! I have recommended their service to others and will continue to do so. Just FYI: they also clean/seal tile, which we will do in the future! We are…
I’ve patronized Doug Nelson and his business for a second time. He was on time, told me what he was gonna do and performed professionally and exceeded all expectations. I highly recommend Doug and will use him again if his services are warranted. He gets five stars from me that’s why I’m a repeat customer.
horrible... can't make his booked appointments.. after 3 tries if you want professional look elsewhere and if he comments below no i don't want to email you i'm tired of wasting my time.
Saxton came as scheduled and wearing mask which was much appreciated. He did a superb job on our master bedroom carpet. He was very cautious about cleaning our great room carpet because of the woven braid in the carpet. After checking with his office, he got the go ahead to proceed. He did a great job and…
Doug and his crew are the best! I have used their services for both my home and clients' homes on multiple occasions. Can't recommend them enough!
Excellent service. Very thorough and professional job.
The previous owner of our new home head dogs and small children. The carpet upstairs was a mess. I am Very impressed with the quality of work Nelson’s performed in getting the carpets clean. Highly recommend!
They did an excellent job cleaning my carpets. Got out stains I didn’t know could be removed. Would highly recommend to anyone needing their carpets cleaned. I will definitely be using them again if I need my carpets cleaned.
Great service and great job! Kept me up to date on everything! Carpets look amazing!
We used Doug Carpets they did a fantastic job, we have used them in the past they are a wonderful company we will continue to used them, wonderful employees, love them they cleaned the gout between my marble bathroom floor fantastic job. Will recommend them to all my friends. I just love them!!!
They did a great job cleaning all of my carpets and tile. They also stretched the carpet in one room, which I wasn't aware was a service they offered, but using them to do it saved me time and headache. Customer service was wonderful. They acted with the utmost integrity throughout the process and were amazingly responsive. Would highly recommend.
Great experience! Doug Nelson provided excellent and professional service. My carpet and stair runner look nearly new – even the edges that had built up dirt that previous cleaners had told me could not be cleaned. The cost was in line with my expectations and it’s hard to overstate how pleased I am with the result. I will be a regular customer.
I’ve used Doug for MANY years. On my personal home, clients homes and rental properties. He is extremely kind and professional. He takes great pride in the work that he does and does an amazing job! He’s my go to for sure and will forever have my business!!!!
Excellent service. Knowledgeable, on time, affordable
Very friendly, professional and knowledgeable, fast about cleaning. Took a few days to reach out due to high demand but it is certainly understandable. Explained everything thoroughly and treated my home like it was theirs. Protected corners and used shoe covers. Stubborn stains that were left behind by another…
They are the best! I am always satisfied with their service. My carpet is very old but every time they leave it looks like new. I made the mistake of getting a light color couch and I have 2 kids. They make it look like new as well!
These guys are the best and I've tried several other companies before. They were able to get stains out that no other company has been able to. I will never call anyone else again. Saxton was very professional.
Oh my goodness. Called Doug one day before guest were to arrive. He was slammed but he committed to our job. We were open to them arriving late. Their commitment is beyond words. Local folks rock. Support this great growing company, you will not be disappointed🌼
Doug was wonderful to work with and does a fantastic job! We were thinking about replacing our carpet, but he made us think twice! His cleaning, eye for detail, and commitment to customer satisfaction is unparalleled! Thank you Doug!
I don't ordinarily give reviews except when I have had a bad experience. Nothing could be further from the truth in this case. These guys did an outstanding job and I am thrilled with the results. It is now like walking on a brand new carpet. I was impressed with their attention to detail and also how well they…
Doug and his team did a fantastic job on cleaning our carpets throughout our new home. They even came out a second time to spot treat some areas that needed a bit more stain-lifting. Very professional, attentive, and friendly, would highly recommend!
I previously had Nelson Carpet clean my carpets and upholstery. I was so impressed with them in every way. I called around to compare prices too. This week I called him to come back and restretch my carpets so they would lay down. He worked tirelessly until it was perfect.
From the first time I contacted Doug for an estimate until the work was done, I was extremely impressed. Doug's communication is second to none and he was extremely flexible about finding a time that was convenient to have our carpet cleaned and stretched. His employee, Saxton, was on time, friendly, professional,…
Our carpet was in bad shape and Nelson’s made it look almost new .They are very attentive and we highly recommend this service! AAA*
I have two dogs and one had been sick. Therefore, I had pet stains that were several weeks old that I cold not clean. Nelson Carpet cleaning took care of the stains and my carpet hasn't looked as good since the day I purchased it. The service tech took his time and cleaned my carpet as if it was his own. I highly recommend this business.
I am a returning customer to Nelson Carpet cleaning because I always get great service. Doug the owner has been personally taking care of our carpet cleaning for a few years now. This last carpet cleaning(our first since Covid)was done by Saxton and he was just a professional and courteous as Doug (he wore a…
I had an amazing experience! Doug was extremely courtesy. He stretched my front room's carpet and cleaned it wonderfully...the solution had a great aroma. I plan to use Nelson's Carpet again!!!
I had Nelson clean my upstairs carpets prior to moving out of my rental. He was early to my house and did a great job. Very professional and great value as well. Highly recommend!
Doug did a great job on our carpets and was very professional and courteous. We would definitely use him again. They were very knowledgeable and precise.
Very professional and was on time. Saxton did an excellent job. Will definitely utilize this company again!
The services performed was above my expectations. Four rooms of carpet had been installed incorrectly. Mr. Neil, stretched the carpet and removed excess carpet. Carpet looks freshly installed. Also, he recognize veterans with discounts! Great job! Would hire again.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 124 | $176–$377 |
| General carpet cleaning | 120 | $164–$340 |
| Upholstery cleaning | 72 | $189–$384 |
| Pet stain & odor removal | 66 | $158–$384 |
| Area rug cleaning | 55 | $183–$453 |
