How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%80+5.7Craft & service penalty84−1.6Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORENelson Carpet Cleaning
Memphis, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #154Position by Experts Score among all companies we track in this category. of 294 carpet cleaning · 4.9★ from 633 Google reviews
Report card
Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Nelson Carpet Cleaning for 5 kinds of job.
Nelson Carpet Cleaning for pet stain & odor removal
Clear ✕All 66 Google reviews tagged “Pet stain & odor removal” · showing 20
Nelson Carpet Cleaning does excellent work and will always return if anything needs further care. Highly recommend Nelson Carpet Cleaning
Doug was very professional, kind, and informative throughout the entire process. He explained what he was doing and what he had done to our carpet, which I really appreciated. Our carpet looks brand new after he finished! We are so happy with the results and will definitely be calling him again when we’re ready to…
Doug and his team are great! This is my first time using them, and I had 2 projects for them. The first, was an apartment I recently just repainted and cleaned. They came to apartment complex I own, on time, to do the rugs. What a great job they did. When I walked in on Doug he was vacuuming where the wall…
Doug and Malachi were on time and did an excellent job on my floors and carpet! The communication was great and I would highly recommend them!
Doug Nelson is a professional in every way!
The absolute best! Doug is extremely professional, thorough, and knowledgeable. He and his team go above and beyond to ensure you are pleased with their services. HIGHLY recommend!!
Fabulous and timely service. Great communication. We definitely being using again
Doug was great! Easy to talk to, responsive, prompt, and very knowledgeable about his craft. He cleaned the carpet in my apartment for move out and had it looking incredible! He even did the walk-in closet for free. He was also able to recommend someone to me who would repair the corners of the carpet where my cats…
Mr. Dough Nelson knows his job very well. He is very professional and listens to his clients. He explains in detail the work he does, which gives me peace of mind and security. It is a family business. They put a lot of effort into the work they do. I am convinced that it was a great choice to call them and also to…
As always, excellent customer service, expertise, job thorough and fair price. He’s the best!
Exceptional service! Highly recommend Doug and his team. He was able to get a bad mustard stain out of our staircase.
I have a newly diagnosed catahola dog that now has Cushings disease. Drinking excessive amounts of water and having to pee 2-2.5 hrs around the clock. When I left the house I had to be back in 2 hrs. NOT convenient. Nelson Cleaning picked up my rugs. Explained the process and all the chemical reactions that go…
Nelson Carpet Cleaning was professional, courteous and very knowledgeable about carpets and furniture. Highly recommend.
Stairs and Bonus Room carpet cleaned. This is the third time we have used Nelson Carpet Cleaning. They are prompt, efficient, reasonably priced. We will definitely use them again.
Prompt and Professional, and Priced-right service!! Doug walked my home and we discussed each area needing cleaning. No guessing as each area was measured by laser, and then I was given their cost proposal which was accurately based on square feet. Drop clothes and wall bumpers were used everywhere to protect…
Communicative! Super nice and did a great job!
Very professional and thorough! Made my carpet and kitchen grout/tile look SO MUCH better!
I have had Nelson come clean my carpets 3 times now and every experience is wonderful and why I don’t bother with anyone else in Memphis. Great customer service and of course fresh clean carpets every time. As long as they are in business this is who is going to clean my home
Doug was great! He has great attention to detail!
Doug Nelson is the consumate carpet cleaing professional. He knows his craft and is dedicated to restoring carpets to their original glory. I have been using Nelson Carpet Cleaning for many years and after the first time, I knew I had found the right person for taking care of our floors. I am always amazed after every cleaning. Thanks Doug.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 124 | $176–$377 |
| General carpet cleaning | 120 | $164–$340 |
| Upholstery cleaning | 72 | $189–$384 |
| Pet stain & odor removal | 66 | $158–$384 |
| Area rug cleaning | 55 | $183–$453 |
