How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%80+5.7Craft & service penalty84−1.6Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORENelson Carpet Cleaning
Memphis, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #154Position by Experts Score among all companies we track in this category. of 294 carpet cleaning · 4.9★ from 633 Google reviews
Report card
Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Nelson Carpet Cleaning for 5 kinds of job.
Nelson Carpet Cleaning for pet stain & odor removal
Clear ✕All 66 Google reviews tagged “Pet stain & odor removal” · showing 60
Nelson Carpet Cleaning does excellent work and will always return if anything needs further care. Highly recommend Nelson Carpet Cleaning
Doug was very professional, kind, and informative throughout the entire process. He explained what he was doing and what he had done to our carpet, which I really appreciated. Our carpet looks brand new after he finished! We are so happy with the results and will definitely be calling him again when we’re ready to…
Doug and his team are great! This is my first time using them, and I had 2 projects for them. The first, was an apartment I recently just repainted and cleaned. They came to apartment complex I own, on time, to do the rugs. What a great job they did. When I walked in on Doug he was vacuuming where the wall…
Doug and Malachi were on time and did an excellent job on my floors and carpet! The communication was great and I would highly recommend them!
Doug Nelson is a professional in every way!
The absolute best! Doug is extremely professional, thorough, and knowledgeable. He and his team go above and beyond to ensure you are pleased with their services. HIGHLY recommend!!
Fabulous and timely service. Great communication. We definitely being using again
Doug was great! Easy to talk to, responsive, prompt, and very knowledgeable about his craft. He cleaned the carpet in my apartment for move out and had it looking incredible! He even did the walk-in closet for free. He was also able to recommend someone to me who would repair the corners of the carpet where my cats…
Mr. Dough Nelson knows his job very well. He is very professional and listens to his clients. He explains in detail the work he does, which gives me peace of mind and security. It is a family business. They put a lot of effort into the work they do. I am convinced that it was a great choice to call them and also to…
As always, excellent customer service, expertise, job thorough and fair price. He’s the best!
Exceptional service! Highly recommend Doug and his team. He was able to get a bad mustard stain out of our staircase.
I have a newly diagnosed catahola dog that now has Cushings disease. Drinking excessive amounts of water and having to pee 2-2.5 hrs around the clock. When I left the house I had to be back in 2 hrs. NOT convenient. Nelson Cleaning picked up my rugs. Explained the process and all the chemical reactions that go…
Nelson Carpet Cleaning was professional, courteous and very knowledgeable about carpets and furniture. Highly recommend.
Stairs and Bonus Room carpet cleaned. This is the third time we have used Nelson Carpet Cleaning. They are prompt, efficient, reasonably priced. We will definitely use them again.
Prompt and Professional, and Priced-right service!! Doug walked my home and we discussed each area needing cleaning. No guessing as each area was measured by laser, and then I was given their cost proposal which was accurately based on square feet. Drop clothes and wall bumpers were used everywhere to protect…
Communicative! Super nice and did a great job!
Very professional and thorough! Made my carpet and kitchen grout/tile look SO MUCH better!
I have had Nelson come clean my carpets 3 times now and every experience is wonderful and why I don’t bother with anyone else in Memphis. Great customer service and of course fresh clean carpets every time. As long as they are in business this is who is going to clean my home
Doug was great! He has great attention to detail!
Doug Nelson is the consumate carpet cleaing professional. He knows his craft and is dedicated to restoring carpets to their original glory. I have been using Nelson Carpet Cleaning for many years and after the first time, I knew I had found the right person for taking care of our floors. I am always amazed after every cleaning. Thanks Doug.
We always use Nelson Carpet Cleaning services a family owned business that does a great job every time! Doug Nelson is a great guy to work with!
Had my 5 piece sectional cleaned and it looks as good as when I first bought it! Great service great customer service and they are military friendly! My couch also smells amazing!
Professional and friendly. Carpets look great with stains removed. Provides one year warranty and cleaning solution for any new spots.
Doug was great. He arrived on time, explained the job in detail, and completed everything timely. Our carpet looks brand new.
Nelson Carpet Cleaning is a small family owned business who will go out of their way to please you. I had a last minute glitch on am appointment and Doug juggled his schedule to make it work for me. Their work as well as their work ethic is excellent. They always bring the carpet back to life. I’ve used them for…
as always Doug is very professional and does a great job. you wont be disappointed.
Another great experience with Doug and Nelson Carpet Cleaning. Very responsive and professional. Definitely recommend.
Nelson Carpet Cleaning was over the top. They evaluated each of my rugs & furniture before cleaning and determined different treatments they needed and on needed two different cleaning treatments for the best results.
This company did an amazing job! The attention to detail was superb and they were very careful to take their time and do it right. I have had carpets cleaned before but I can honestly say this company impressed me and I plan to use them again in the future! UPDATE: we’ve been using these guys for a few years now…
always responsive and professional
Best carpet cleaning company I have ever used! I have used Doug for a number of years. He does excellent work and doesn't cut any corners. He stays as long as necessary to get the job done correctly. If you ever have a problem, he resolves it very quickly.
From the first call to the handshake at the delivery, Nelson's is the obvious choice for me with other carpets and upholstery in our home. Everything was done so professionally. I was informed what services were available and what I might need. I decided on pick-up and service at their office. Pick-up and…
Nelson Carpet Cleaning is ALWAYS on time, courteous and efficient! This time during a very busy time, we took advantage of their new on-site area rug cleaning service. Our area rug was picked up from our home; examined carefully; and then, an estimate was provided with details regarding stains, cleaning, and…
I called Nelson Carpet Cleaning on Friday (9/22) and they were able to schedule me for Monday (9/25). They were very responsive and kept me updated on timeline of service. There were a few faded spots on the carpet in my closet. Doug called me prior to starting his work to let me know. I appreciated that. He also…
Doug Nelson cleaned an upholstered chair and antique settee. They look as good as the day they were delivered from the upholsterer. Doug also cleaned the living room rug. Everything is beautiful. I couldn't be more pleased -- I'll be scheduling another rug and upholstery cleaning for another room soon!
Nelson Carpet was great to work with. Attentive throughout the whole process. Pricing was very fair, and the finished product was outstanding. Kitchen tile floor looks like new after they were done. We had one room after the cleaning still had a slight dog smell, I called Doug, he came out that afternoon to touch it…
Very thorough and professional. Got the job done quickly. Would definitely use them again. The owner explained a lot of things about various types of stains and services that will help me when I book next time.
This review is long overdue. Doug was extremely thorough and professional and spent a whole day cleaning the carpets and tile in our new home. He set the expectations up front and delivered as promised. I would definitely recommend him and his team.
This company is a scam. They were more interested in selling me a service I didn’t request. The majority of the time the technician was here he was on the phone with someone with the company. I left my home to go 4 miles to a fast food restaurant and my husband called and told me he was already done with cleaning my…
I used Nelson Carpet Cleaning for the first time today. I am extremely pleased with their service. They helped us out in a bind the day before we had company arriving. We did not give them an easy job as our carpets had not been cleaned in years and we have 2 dogs and a cat. I couldn't have asked for better service.…
This is an excellent service to invite into your home
Nelson Carpet Cleaning is the absolute best. We've used Doug Nelson and his crew for years with complete satisfaction. They are professional and courteous, and always do a thorough and detailed job, leaving our carpets clean, fresh, and odor free. Highly recommend!
Doug and his crew are top-notch! Always courteous, kind & professional. They seem to go above and beyond my family’s expectations and that is why I will continue to use & recommend Nelson Carpet Cleaning in the future. Thanks y’all!
The carpet looked great; however, my family said that Nelson should not have come out when it was so cold. When they left, I had a busted water pipe and water line that took two days to repair. Also, I had repair people walking all over my newly cleaned carpet that cost me $200 to clean.
We have been customers since Nelson Carpet Cleaning's establishment. Doug and his team are solid. Their quality of service is above and beyond. We highly recommend this company. We are now leaving the Memphis area forever and we will sorely miss their expertise and professionalism. Thank you, Doug.
I was very pleased with the service. I would recommend them.
Nelson Carpet Cleaning is amazing! They are professional and always do an excellent job. They have provided service for me on a number of occasions. I also recommend them to our customers. I will continue to use them. Thank you!
They did a great job at a reasonable price. We are repeat customers, so that means we're totally satisfied.
Outstanding work. Thank you.
I’ve patronized Doug Nelson and his business for a second time. He was on time, told me what he was gonna do and performed professionally and exceeded all expectations. I highly recommend Doug and will use him again if his services are warranted. He gets five stars from me that’s why I’m a repeat customer.
The previous owner of our new home head dogs and small children. The carpet upstairs was a mess. I am Very impressed with the quality of work Nelson’s performed in getting the carpets clean. Highly recommend!
Great experience! Doug Nelson provided excellent and professional service. My carpet and stair runner look nearly new – even the edges that had built up dirt that previous cleaners had told me could not be cleaned. The cost was in line with my expectations and it’s hard to overstate how pleased I am with the result. I will be a regular customer.
I’ve used Doug for MANY years. On my personal home, clients homes and rental properties. He is extremely kind and professional. He takes great pride in the work that he does and does an amazing job! He’s my go to for sure and will forever have my business!!!!
Had a pet stain and odor situation and needed some service fast. Doug cleaned up the areas quickly and got our rooms back to where they should be. Very pleased with their service. I'm a repeat customer.
Oh my goodness. Called Doug one day before guest were to arrive. He was slammed but he committed to our job. We were open to them arriving late. Their commitment is beyond words. Local folks rock. Support this great growing company, you will not be disappointed🌼
From the first time I contacted Doug for an estimate until the work was done, I was extremely impressed. Doug's communication is second to none and he was extremely flexible about finding a time that was convenient to have our carpet cleaned and stretched. His employee, Saxton, was on time, friendly, professional,…
I have two dogs and one had been sick. Therefore, I had pet stains that were several weeks old that I cold not clean. Nelson Carpet cleaning took care of the stains and my carpet hasn't looked as good since the day I purchased it. The service tech took his time and cleaned my carpet as if it was his own. I highly recommend this business.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 124 | $176–$377 |
| General carpet cleaning | 120 | $164–$340 |
| Upholstery cleaning | 72 | $189–$384 |
| Pet stain & odor removal | 66 | $158–$384 |
| Area rug cleaning | 55 | $183–$453 |
