How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%80+5.7Craft & service penalty84−1.6Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORENelson Carpet Cleaning
Memphis, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #154Position by Experts Score among all companies we track in this category. of 294 carpet cleaning · 4.9★ from 633 Google reviews
Report card
Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Nelson Carpet Cleaning for 5 kinds of job.
Nelson Carpet Cleaning for upholstery cleaning
Clear ✕All 72 Google reviews tagged “Upholstery cleaning” · showing 60
Nelson carpet cleaning did an excellent job. I had them clean my upholstery and steam clean my ceramic tile floor. They did a great job with both. Doug is very nice and knowledgeable.
Great service as always! Doug is easy to work with!
Excellent service as always. I highly recommend!
Nelson Carpet Cleaning does excellent work and will always return if anything needs further care. Highly recommend Nelson Carpet Cleaning
We have used Nelson many times! It’s always an above expectations experience! Doug is thorough, honest and friendly. The results are amazing. Would always recommend his services! This time we also used him to clean tile grout and we are very impressed!
Doug and his team are great! This is my first time using them, and I had 2 projects for them. The first, was an apartment I recently just repainted and cleaned. They came to apartment complex I own, on time, to do the rugs. What a great job they did. When I walked in on Doug he was vacuuming where the wall…
Thank you Doug, my upholstery looks like new. I appreciate your knowledge, your timeliness and your dedication to your customers. You always take great care in my home. Love your corner guards so none of your hoses scratch my woodwork and how you prepare the home so carefully before you start cleaning. Every time…
Always the best service and cleaning!
Prompt! Great cleaning! Excelkent care taken in our home! Good communication & scheduling reminders! Highly recommend!
The absolute best! Doug is extremely professional, thorough, and knowledgeable. He and his team go above and beyond to ensure you are pleased with their services. HIGHLY recommend!!
Doug took his time cleaning the carpet and furniture . I’ve always been pleased with job they do . Excellent customer service . Highly recommend.
Doug has been doing the rugs, upholstery and tile cleaning for years! They do a great job and are very reliable and trustworthy. I’ll never use anyone else!
Very professional done a great job with getting them cleaned
Communication was great, friendly service, and carpet was cleaned to my expectations.
Great job thank you so much
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I highly recommend Nelson Carpet Cleaning services. When Doug arrived, he explained the process to clean my couch including the positive and possible negative outcomes. The couch looks amazing--like new! Wonderful service!
Nelson Carpet Cleaning was professional, courteous and very knowledgeable about carpets and furniture. Highly recommend.
Hard working and a very nice guy. Does great work
Always professional & excellent job!
Great experience with Doug our technician. He was very kind. They did a thorough job cleaning our couch, side chairs, custom pillows and dining room chairs. We will definitely have them back in the future for all our upholstery cleaning needs.
I can’t speak highly enough of Nelson’s! I really appreciate the pride they take in doing their work well. Our decade-old couches look new!
Excellent work, great communication, very dependable and professional!!
Doug was great! He has great attention to detail!
Always a great job!
Always does a great job cleaning and very mindful of not damaging baseboards with the hoses. Great communication too.
Great experience with Nelson Carpet. Very thorough and great attention to detail. Very knowledgeable and professional. Love that they use cleaner that is nontoxic and PFAS free. Would highly recommend!
Had my 5 piece sectional cleaned and it looks as good as when I first bought it! Great service great customer service and they are military friendly! My couch also smells amazing!
Doug and his son cleaned my white sofas that had endured many years of grandkids and dogs lounging on them. I am amazed at how good they look! And my husband loves that they don’t use chemicals on their cleaning process. I was also impressed with their attention to customer service. I’ll definitely use their services again!
as always Doug is very professional and does a great job. you wont be disappointed.
Another great experience with Doug and Nelson Carpet Cleaning. Very responsive and professional. Definitely recommend.
Nelson Carpet Cleaning was over the top. They evaluated each of my rugs & furniture before cleaning and determined different treatments they needed and on needed two different cleaning treatments for the best results.
Nelson Carpet Cleaning is ALWAYS on time, courteous and efficient! This time during a very busy time, we took advantage of their new on-site area rug cleaning service. Our area rug was picked up from our home; examined carefully; and then, an estimate was provided with details regarding stains, cleaning, and…
Had Saxton out to clean 2 large rugs and a sectional couch yesterday. Was very professional with his services and efficient with his time. Took him a little over an hour to clean the 3 items. The couch is a whole new color & has new life to it! Happy to see the vibrant colors back in my rugs as well. Reasonably…
Doug Nelson cleaned an upholstered chair and antique settee. They look as good as the day they were delivered from the upholsterer. Doug also cleaned the living room rug. Everything is beautiful. I couldn't be more pleased -- I'll be scheduling another rug and upholstery cleaning for another room soon!
Nelson Carpet was great to work with. Attentive throughout the whole process. Pricing was very fair, and the finished product was outstanding. Kitchen tile floor looks like new after they were done. We had one room after the cleaning still had a slight dog smell, I called Doug, he came out that afternoon to touch it…
I needed to have a white loveseat I got from pottery barn outlet professionally cleaned because the outlet store had left it outside in front of the store. There were several stains on the arms and on the back. The technician with Nelson was on time and courteous, and did a great job of cleaning the couch. There…
Saxton was on time, polite, professional, and worked quickly.
This is an excellent service to invite into your home
This experience was hands down the absolute BEST we have EVER had. Starting with our initial contact with Doug at Nelson Carpet cleaning. He responded promptly to my original message. He was extremely helpful answering all our questions regarding upholstery cleaning for our sofa, love seat, and all of our outdoor…
I have used Nelson Carpet Cleaning several times and they are always on time and very professional. My rugs and couches look and smell like new.
Nelson Carpet Cleaning is the absolute best. We've used Doug Nelson and his crew for years with complete satisfaction. They are professional and courteous, and always do a thorough and detailed job, leaving our carpets clean, fresh, and odor free. Highly recommend!
This is the third time I've used Nelson Carpet cleaning and as always, they are fantastic!
Excellent service. Very professional. I received a call and a text when they were on their way. I had 3 chairs, a sofa and an ottoman cleaned for a very reasonable price. I would definitely recommend Nelson Carpet Cleaning.
Nelson cleaning was so fast, professional and did great work. I was very impressed with the entire project. I called one day and they had an opening the very next day to clean my couch. The technician arrived when scheduled, was courteous and did a fantastic job. I would highly recommend Nelson Cleaning.
Nelson Carpet Cleaning is amazing! They are professional and always do an excellent job. They have provided service for me on a number of occasions. I also recommend them to our customers. I will continue to use them. Thank you!
Extremely professional and did a great job! I'll never use anyone else.
Doug was great. Very accommodating to my last minute request, and gave me options to make it work in my short timeframe. EXCELLENT work - our ottoman looks brand new! Would use him again in a heartbeat.
They are the best! I am always satisfied with their service. My carpet is very old but every time they leave it looks like new. I made the mistake of getting a light color couch and I have 2 kids. They make it look like new as well!
After 7 years of dogs using my living room furniture more than me, I contacted Doug Nelson with Nelson Carpet Cleaning to clean my furniture. What an incredible job the Nelson group did. I highly recommend their services over any other in the Memphis area. Incredible job.
Doug is an awesome worker. He is a perfectionist and insists that every detail of his work is done to suit the customer and himself. Workers are very careful to protect customers by wearing masks and shoe covers.
Exceptional service !! Very careful and checked cleaning instructions on all furniture. Did a wonderful job and spent a lot of time on detail work!! Highly recommend !
Oh my goodness. Called Doug one day before guest were to arrive. He was slammed but he committed to our job. We were open to them arriving late. Their commitment is beyond words. Local folks rock. Support this great growing company, you will not be disappointed🌼
They are the best! Cleaned 3 couches on 1 trip and three carpets the next trip. So nice, professional and we’re on time both times. Would highly recommend!
I previously had Nelson Carpet clean my carpets and upholstery. I was so impressed with them in every way. I called around to compare prices too. This week I called him to come back and restretch my carpets so they would lay down. He worked tirelessly until it was perfect.
I put in a request on his website Sunday night. First thing Monday he called me back with a quote and we were able to quickly schedule some time for him to come. He was very professional and wore a mask without me asking him to do so. We are still waiting on the couch to dry, but it already looks much better.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 124 | $176–$377 |
| General carpet cleaning | 120 | $164–$340 |
| Upholstery cleaning | 72 | $189–$384 |
| Pet stain & odor removal | 66 | $158–$384 |
| Area rug cleaning | 55 | $183–$453 |
