Experts Reviews · Company report
Ness Auto Sales and Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%82+5.8Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Ness Auto Sales and Service

Windsor, WI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #203Position by Experts Score among all companies we track in this category. of 809 auto repair shops · 4.9★ from 495 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ness Auto Sales and Service is better than 91% of auto repair shops.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ness Auto Sales and Service is better than 93% of auto repair shops.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ness Auto Sales and Service is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ness Auto Sales and Service is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ness Auto Sales and Service is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ness Auto Sales and Service is better than 82% of auto repair shops.A
82

Reviews for your job

Customers hired Ness Auto Sales and Service for 8 kinds of job.

Ness Auto Sales and Service for brakes

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.40
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Brakes”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#13 / 539
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 40 Google reviews tagged “Brakes”

Marily4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Thanks for the prompt service and quick turnaround on my vehicle repair! You folks are always reliable and responsive, and it’s greatly appreciated.

Reasonable priceBrakes
JimLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Had the rotors and pads replaced on my 2016 GMC 2500. Ran into an issue with another brake component and Ness quickly found the required part and got the job done. Nice work!

Brakes
Elizabeth11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I’m from out of town, yet had concerns about my brakes- this is the second car I’ve taken to Ness to get brakes. They listened intently and provide me a thorough explanation of what was needed. Felt costs were fair. Job completed in hours. Sent sister there so she could get help too! Highly recommend!

Reasonable priceBrakes
Chandrika1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Exceptional Service!!

Reasonable priceTransmissionAir & cabin filter replacementSteering & suspension repair
J2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Once again the Ness Boys put my older model Toyota Tacoma safely back on the road again. The repair time was awesome, I thought the truck would be out of service for a couple days but they had it back to me the same day ! What I like about the Ness team is that they don't try to upsell you when you call in for…

Brakes
Tim4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Excellent service. Scott kept me informed at every step in the process and made sure I had a loaner car delivered when they came to pick my car up for repairs

Reasonable priceBrakesOil change
Jeri6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Ness has captured old time customer service and blends it in perfectly in the modern world. The ease of scheduling makes our life easier. We can call or schedule online. Ness offers a loaner car and even better, Ness will come and pick up our car for service. The staff at Ness are great to work with! I know our cars…

Reasonable priceTire rotationsVehicle InspectionBrakes
Nate1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

I go there for both of my vehicles.

Reasonable priceTransmissionBrakes
Styles2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Was stressing about my car and they got me right!! Great team and even better service.

Great priceTire rotationsVehicle InspectionBrakes
Jane6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I received excellent, efficient service and care. I was visiting from out of state and needed a mechanic. Ness was recommended by a family member. They diagnosed and explained the problem. They were able to get the part and complete the repair within hours. I had guidance and advice from my auto mechanic from home…

Great priceBrakes
WayneLocal Guide · 51 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I have had an ongoing process of repairing my nieces older car to repair many issues and make it safe to drive. Jason and the service team understood the goal and assisted me on breaking it down into reasonable phases. The work was explained in easy to understand language. I would recommend trusting your car repair to Ness Automotive Lodi Wisconsin!!

Reasonable priceSteering & suspension repairAuto engine diagnosticTire rotations
Terri6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

This place is awesome! And the people who work there are really great. Prompt, friendly, courteous, and SO knowledgeable.Bonus: they usually have a loaner car for me so that I am not stranded!

Auto engine diagnosticBrakesAuto maintenance
Patrick4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great folks to work with, honest and friendly with reasonable prices.

Reasonable priceAuto tire replacementOil changeTires
Linda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I recently had my Ford Escape serviced at Ness Auto. I’m always happy with their attention to detail and making sure my older car is safe for me to drive.

BrakesAuto tire replacementVehicle safety inspection
RickLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I've used Ness multiple times for three of my vehicles. Every interaction and work completed was outstanding. The staff is always great to work with and informative of the best options to complete the repair without judgement or pressure. They always meet or exceed commitment times, and if it has to adjust, they…

Reasonable priceBrakes
Terry8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Always a great experience at Ness’s! Highly recommend!

BrakesOil change+ Value
AndreaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Ness is amazing!!! They have taken excellent care of all of our automobiles for years!!!! I trust them like family!!!!

A/C installation & repairAir & cabin filter replacementAuto brake replacement+ Punctuality+ Quality+ Professionalism
Stephanie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Always great customer service! Very honest, friendly and accommodating. I have been going to Ness for years and have always had a great experience.

Auto tire replacementBrakesWiper blade installation
gracieLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Very friendly and they inform you of what is wrong and the cost before they do the work.

Auto brake repairAuto brake replacementAuto tire replacement+ Punctuality+ Quality+ Professionalism
MattLocal Guide · 80 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Very friendly staff!

Auto brake repairAuto brake replacementAuto maintenance
ChristineLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Got me in fast and got repair done fast. Highly recommended. This is my second time there and always fast!

BrakesTiresVehicle safety inspection
Gail6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Always happy with the work they do on my vehicles. Honest and reasonable! Very accommodating with either giving transportation to my house and/or picking up or delivering my vehicle. Another reason I love living in a small town ! Local business that treats their clients right! Highly recommend!

BatteryBrakesOil change+ Punctuality+ Professionalism+ Value
JonLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Ness is always very helpful. This was for my daighters car and there were some safety issues after I got new tires for it. They were very upfront with the issues and worked with us to make the car safe. The final bill was actually less than the estimate. I highly recommend.

Auto maintenanceAuto tire replacementBrakes
LanceLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I needed to leave for the weekend and was able to drop off my vehicle for all services to be performed. I received notifications about what needed to be fixed. Was able to pick up my vehicle on Sunday night and completed my transaction online. Very happy with the ease of getting my brakes repaired and not having to stop what I needed to get done.

BrakesOil change
Anthony4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

It was a very good experience, dropped my car off and done the next day! I couldn’t pick it up early and they called me after hours so I could pick it up! Very nice, informative and quick.

Auto brake repairAuto brake replacementBrakes
Lawrence7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I bought my cars from Ness and they have serviced them for many years. I would not consider going anywhere else.

Auto maintenanceAuto tire replacementBattery
Dennis1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Brakes weren't working properly they now work great .

Brakes
BrianLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

These guys were great! They gave me an estimate and after I accepted they told me when they could have the work done. When I told them I had a conflict and that I needed the truck earlier than they told me it would be ready, they told me that one way or another they would have it ready for me. They had it ready…

BrakesOil change
G.5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

I have so much confidence in the work that Ness does, and every employee treats you with kindness and respect. I would always be worried about taking my car in to places because it’s hard to find someone you trust, but now I feel very secure because they treat me and all their customers fairly and honestly and perform great and solid work. We love Ness!

BrakesOil change+ Punctuality+ Quality+ Professionalism
Jay3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Always excellent service. Thanks for being reliable and trustworthy.

BrakesOil change
Whitney1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Ness always finds time to squeeze in their customers and does their best to provide loaner cars. They also will pick your vehicle up for free and drop it back off. Their prices are always a bit cheaper than their competitors and I always am confident bringing our cars to them.

Air & cabin filter replacementBrakesElectrical+ Punctuality+ Quality
Chris2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Reasonable priceBrakesAuto maintenanceOil change
Amy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Rating only, no written review.

Tire rotationsBrakesOil change
Vicky3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Rating only, no written review.

Auto tire replacementBrakesTire rotations+ Value
Curt3 years ago★★★★★

Rating only, no written review.

BrakesOil change
josh2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Auto maintenanceBrakesOil change
Eric4 years ago★★★★★

Rating only, no written review.

BrakesGeneral repairs & maintenanceOil change
Harvey4 years ago★★★★★

Rating only, no written review.

BrakesOil change
Jim7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

BrakesOil change+ Punctuality+ Quality+ Professionalism
robert6 years ago★★★★★

Rating only, no written review.

BrakesGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 34%Reasonable 62%Overpriced 0%Not sure 4%

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