Analyzing 9,848,2429.8M ReviewsFor 27,74827.7K Experts
Ness Auto Sales and Service holds a 4.9 rating from 495 reviews, with customers frequently citing prompt turnaround times, fair pricing, and clear communication regarding repairs. Common services include brake replacements, tire changes, and general maintenance, often accompanied by loaner vehicles or pickup assistance. However, negative reviews highlight concerns about overcharging, misdiagnosis of mechanical issues, and a lack of accountability when repairs fail to resolve the initial problem.
Data from Google, last updated November 10, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Bar = this company · dark tick = category median.
495 Google reviews we collected
Phrases our text analysis found in 356 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 356 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Friendly and very Professional service that way exceeded any shop I’ve used before.”
“Got my car in right away and gave me a loaner to drive.”
“Ran into an issue with another brake component and Ness quickly found the required part and got the job done.”
“These people are at best shoddy mechanics and liars and at worst scam artists and thieves.”
“They got us in right away, wonderful service, and reasonably priced!”
“I've never been ripped off this bad by anyone in my life!”
“I highly recommend Ness Auto for all your vehicle repair & maintenance needs.”
“Spent time explaining the results of the diagnostics performed.”
“You folks are always reliable and responsive, and it’s greatly appreciated.”
“*VERY SHADY* *BAD REPUTATION THROUGHOUT LODI*”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Ness Auto Sales and Service for 8 kinds of job. Pick one to see what they paid and said.
Got my car in right away and gave me a loaner to drive. Car was fixed the same day, new front brakes work great and the service was excellent.
Thanks for the prompt service and quick turnaround on my vehicle repair! You folks are always reliable and responsive, and it’s greatly appreciated.
I recently found myself with my car overheating on the interstate on my way to Madison to tend to a sick kid in need of urgent care. I pulled off at the nearest exit and found my way to Ness. To say that I was impressed is a great understatement. They immediately jumped into action and gave me a personal escort to…
I bought my Chevrolet Equinox from Ness Autosale, they also do all my maintenance. I could not get a better experience than what they give me. Affordable, easy, and fast!
Emergency flat tire repair on Saturday had me back on the road within an hour to continue on a 100+ mile trip Excellent!
Wonderful experience! We were driving through from out of town when we experienced a popped tire. They got us in right away, wonderful service, and reasonably priced! Would definitely continue to use them if we lived in the area!
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 100 | — |
| Brakes | 39 | — |
| Vehicle Inspection | 35 | — |
| Tire rotations | 32 | — |
| Auto maintenance | 30 | — |
| Auto tire replacement | 24 | — |
| Tires | 24 | — |
| Steering & suspension repair | 21 | — |
4.9 ★★★★★ 495 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Always great!
Thank you so much for taking the time to leave us a 5-star review, Craig! We are always happy to provide efficient and friendly service. See you next time!
Got my car in right away and gave me a loaner to drive. Car was fixed the same day, new front brakes work great and the service was excellent.
Thank you, Judy! We’re so glad we could get you back on the road quickly and save you some money too. Really appreciate you taking the time to share this!
Thanks for the prompt service and quick turnaround on my vehicle repair! You folks are always reliable and responsive, and it’s greatly appreciated.
Thank you, Marily! We're so glad to hear you had a positive experience with us and that you'll be coming back. We'll be here for all your auto needs.
I recently found myself with my car overheating on the interstate on my way to Madison to tend to a sick kid in need of urgent care. I pulled off at the nearest exit and found my way to Ness. To say that I was impressed is a great understatement. They immediately jumped into action and gave me a personal escort to my daughter’s dorm while keeping my car to work on. They then delivered my fixed car the next morning. Not only did they quickly diagnosed and fix my car, they tended to my personal needs as well. I will forever be grateful to them.
Thank you, Erin! We’re grateful we could help during such a stressful day and get you safely back to your daughter.
I bought my Chevrolet Equinox from Ness Autosale, they also do all my maintenance. I could not get a better experience than what they give me. Affordable, easy, and fast!
Thank you, Kristal! We appreciate you trusting us with your Equinox for both purchase and maintenance. Glad we can keep it affordable, easy, and fast!
Emergency flat tire repair on Saturday had me back on the road within an hour to continue on a 100+ mile trip Excellent!
Thank you, Quadro Fire! Glad we could handle your emergency flat on Saturday and get you back on the road quickly for your long trip.
Great Service & Great Price!
Thanks Tammy! We’re glad you received great service at a great price. We appreciate you choosing Ness Auto Sales and Service!
Wonderful experience! We were driving through from out of town when we experienced a popped tire. They got us in right away, wonderful service, and reasonably priced! Would definitely continue to use them if we lived in the area!
Thank you, Libby! We’re glad we could get you back on the road quickly with fair pricing. Safe travels, and we appreciate you stopping in!
Efficient, thorough, in a timely manner.
Thank you for the review.
Service and cashier service very welcoming. Spent time explaining the results of the diagnostics performed. Certainly met customer needs.
Analyzing 9,848,2429.8M ReviewsFor 27,74827.7K Experts
