Experts Reviews · Company report
Ness Auto Sales and Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%82+5.8Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Ness Auto Sales and Service

Windsor, WI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #203Position by Experts Score among all companies we track in this category. of 809 auto repair shops · 4.9★ from 495 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ness Auto Sales and Service is better than 91% of auto repair shops.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ness Auto Sales and Service is better than 93% of auto repair shops.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ness Auto Sales and Service is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ness Auto Sales and Service is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ness Auto Sales and Service is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ness Auto Sales and Service is better than 82% of auto repair shops.A
82

Reviews for your job

Customers hired Ness Auto Sales and Service for 8 kinds of job.

Ness Auto Sales and Service for oil change

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.101
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#81 / 574
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 101 Google reviews tagged “Oil change” · showing 20

Kristal2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

I bought my Chevrolet Equinox from Ness Autosale, they also do all my maintenance. I could not get a better experience than what they give me. Affordable, easy, and fast!

Auto maintenanceOil change
Patricia7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Efficient, thorough, in a timely manner.

Reasonable priceAuto maintenanceOil changeTire rotations
Chandrika1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Exceptional Service!!

Reasonable priceTransmissionAir & cabin filter replacementSteering & suspension repair
Janel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Great service and fair prices.

Reasonable priceTire rotationsOil change
Tim4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Excellent service. Scott kept me informed at every step in the process and made sure I had a loaner car delivered when they came to pick my car up for repairs

Reasonable priceBrakesOil change
Jeri6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Ness has captured old time customer service and blends it in perfectly in the modern world. The ease of scheduling makes our life easier. We can call or schedule online. Ness offers a loaner car and even better, Ness will come and pick up our car for service. The staff at Ness are great to work with! I know our cars…

Reasonable priceTire rotationsVehicle InspectionBrakes
TadLocal Guide · 80 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Always professional, great work done at a fair price. We must support our local businesses.

Reasonable priceOil change+ Punctuality+ Professionalism+ Value
Frank10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Great work and communication.

Reasonable priceOil change
SandraLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

As always Chris & service staff at Ness were so great …picking ip my vehicle for service & routine checks done in record time ! They never disappoint!

Great priceAuto engine diagnosticTire rotationsVehicle Inspection
Cheryl2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Staff was very friendly and accommodating. Got me in quickly when I needed it taken care of right away. I will definitely use them again!

Great priceAuto engine diagnosticOil change
KathieLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

I stopped in to get appt. for an oil change and they were able to see my Edge that same day and gave me a loaner car. I also was able to get a Gasoline Direct Injection service done. Really appreciate Ness! Thx guys!!

Reasonable priceOil change
CatherineLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Exceptional service, fairly priced, and done in a timely manner. And, a checklist for services to plan for next visit. I feel like I just won the car shop lottery!! Highly recommend 👌

Great priceVehicle InspectionAuto maintenanceOil change
JaneLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Thank you for taking great care of our vehicle and keeping it updated with what it needs. Appreciate your friendliness and expertise.

Reasonable priceOil change
CassandraLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Ness always adapts to my work schedule and accommodates my needs! Work is always done well and a reasonable price!

Reasonable priceAuto engine diagnosticOil changeService not listed
Colleen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Ness Auto has been keeping our cars running for years. They offer convent options for drop-off/pick-up or a loaner. Their advisors are friendly and honest. The work is always completed as requested in a timely manner.

Great priceAir & cabin filter replacementTiresGeneral repairs & maintenance
Timothy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

The service team always works hard to get things done and is understanding of your schedule.

Reasonable priceOil change
Leon3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Convenient, friendly. Stand behind their work. Had an issue and they resolved it at probably big cost to them in time/materials.

Reasonable priceSteering & suspension repairAuto maintenanceBattery
Adam5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Service staff are very attentive and don’t press for additional services, instead they simply make you aware of potential issues. Supportive team that makes each customer feel welcome.

Tire rotationsOil change
Dmitry14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Was here to change oil the other day. Reasonable price. Smooth and positive experience. Everyone is friendly and helpful. Nice and clean waiting area with a TV. Got my car back in time. Overall, great service!

Reasonable priceOil change
Kim5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Great service! Went in when they opened and they were able to install new battery so I could get to work on time!! They even delivered my car to my home!

Reasonable priceOil change

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Price

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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 34%Reasonable 62%Overpriced 0%Not sure 4%

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