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New England Audio Rental

Audiovisual equipment rental service · Boston, MA · reviewed since 2015

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%97+67.2Reliability 31%97+29.8Experts Score= 97Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#12 of 28 wedding rentalsPosition by Experts Score among all companies we track in this category. · better than 59%
5.0 ★★★★★ 53 Google reviews · 23 photos
98%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
21%reviews answered by the owner
Oct 2026latest review

New England Audio Rental at a glance

New England Audio Rental holds a 5/5 Google rating from 53 reviews, with the owner replying to 21% of them. Customers frequently cite punctuality, flexible communication, and reasonable pricing for audio and video equipment rentals. Recurring themes include smooth pickup and drop-off processes, well-maintained gear, and helpful on-site setup support for various events. No common criticisms appear in the provided excerpts, as all reviews are five stars.

  • Google rating: 5.0 out of 5 from 53 reviews (98% five-star).
  • Reviews on this page: 53 Google reviews (43 with written comments).
  • Owner responses: the business replied to 21% of reviews.
  • Most recent review: October 5, 2026.
  • Service: Wedding Rental serving Boston, Massachusetts.

Data from Google, last updated October 25, 2026.

Score profile vs other wedding rentals

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

Satisfaction97Reliability97Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 97 (median 97)Reliability: 97 (median 97)Momentum: 100 (median 100)
New England Audio RentalWedding Rentals median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.New England Audio Rental: 97/100 on this factor. Category median: 97.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.New England Audio Rental: 97/100 on this factor. Category median: 97.A
97
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.New England Audio Rental: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 50.–
–

Bar = this company · dark tick = category median.

Star ratings

53 Google reviews we collected

  • 5 stars5298%
  • 4 stars12%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 43 written reviews

  • Praise76100%
  • Complaints00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude2229%
  • Would recommend1418%
  • Speed & response1317%
  • Price & value1013%
  • Quality & results79%
  • Communication79%
  • Honesty & trust34%

What customers talk about

We read 43 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Professional, friendly, and easy to work with - highly recommend!”
  • “Their technology worked exactly as described, and we are really looking forward to having them as our go-to audio/visual team for future events.”
  • “Val had is up and running in no time and our meeting went off without a hitch!”
  • “The equipment was easy to operate, they were reasonably priced and Val was a pleasure to work with.”
  • “Val and his team did a great job of listening, recommending and installing the equipment.”
  • “Got my case a bit late but they kept in communication with me the whole time.”
  • “Val is very professional, quick in communicating back and reliable.”

People customers mention

  • Val 10 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Abrar8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

11/10 experience renting with New England Audio Rental. Smooth pick up, smooth drop off and they gave great equipment in amazing condition.

Liz3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I worked with Val at New England Audio Rental to set up an AV system for a fundraiser for a local non-profit. The venue made things a bit complicated because the event was held at a local restaurant so we weren't sure how things were going to look once the tables and chairs came out. There was a lot of last minute…

EventStartsLocal Guide · 79 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Pleasure getting to know Val and the team at New England Audio Rental. They’ve got a ton of great gear - from JBL speakers, DLive consoles, Axient Digital systems, Allen & Heath mixers, stage decking, CDJs, TVs, projectors, and uplighting. Really well-equipped for any type of event. Professional, friendly, and easy to work with - highly recommend!

Laurie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Val had is up and running in no time and our meeting went off without a hitch!!!!! Highly recommend!!!

Olivia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We hired NEAR for our non-profit's outdoor event in May, and they blew us away with their professionalism, capability, and positive attitudes. They handled challenges calmly and kept all of us laughing despite the stress of our event. Their technology worked exactly as described, and we are really looking forward to…

MrLocal Guide · 120 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Got my case a bit late but they kept in communication with me the whole time. Definitely will be ordering from them.

Photos

Customer reviews

5.0 ★★★★★ 53 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Abrar Karim8 reviewsTotal number of Google reviews Abrar has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

11/10 experience renting with New England Audio Rental. Smooth pick up, smooth drop off and they gave great equipment in amazing condition.

Liz Soolkin3 reviewsTotal number of Google reviews Liz has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I worked with Val at New England Audio Rental to set up an AV system for a fundraiser for a local non-profit. The venue made things a bit complicated because the event was held at a local restaurant so we weren't sure how things were going to look once the tables and chairs came out. There was a lot of last minute decision making that had to happen and Val was super flexible in helping me decide where one of the monitors should go, how to set up the AV tech table, etc. I really appreciate the hard work and flexibility! The event went great and we are so appreciative of the fantastic equipment and support we received from New England Audio Rental! Thanks!

EventStartsLocal Guide · 79 reviewsTotal number of Google reviews EventStarts has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Pleasure getting to know Val and the team at New England Audio Rental. They’ve got a ton of great gear - from JBL speakers, DLive consoles, Axient Digital systems, Allen & Heath mixers, stage decking, CDJs, TVs, projectors, and uplighting. Really well-equipped for any type of event. Professional, friendly, and easy to work with - highly recommend!

Laurie Boucher4 reviewsTotal number of Google reviews Laurie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Val had is up and running in no time and our meeting went off without a hitch!!!!! Highly recommend!!!

Olivia Spelman1 reviewTotal number of Google reviews Olivia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We hired NEAR for our non-profit's outdoor event in May, and they blew us away with their professionalism, capability, and positive attitudes. They handled challenges calmly and kept all of us laughing despite the stress of our event. Their technology worked exactly as described, and we are really looking forward to having them as our go-to audio/visual team for future events. Thank you, Val and NEAR team!!

Mr SanchezLocal Guide · 120 reviewsTotal number of Google reviews Mr has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Got my case a bit late but they kept in communication with me the whole time. Definitely will be ordering from them.

alex valdezLocal Guide · 18 reviewsTotal number of Google reviews alex has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great people amazing service. I rented some equipment from them for my wedding. they brought the equipment out to my wedding that was over an hour away and set everything up. I can only say great things about New England Audio Rental. If I could give them a higher rating than 5 stars I would.

Marcelo cuesta7 reviewsTotal number of Google reviews Marcelo has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Woooow! What a great service, equipment, and experience. My team from Toronto booked a full AV setup with NE audio, and it exceeded every expectation. Incredible professionalism, flexibility, and prices. Will definitely be booking for any other workshops.

Tara Blackstead4 reviewsTotal number of Google reviews Tara has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I'm a wedding/ event DJ who has used New England Audio Rental in the past when I needed more uplights or a full set of uplights for multiple weddings. Val is very professional, quick in communicating back and reliable. Does timely drop-offs, setup and pickups. I highly recommend this business!

Evan Goldstein3 reviewsTotal number of Google reviews Evan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Responsive, thorough, and a pleasure to work with.

New England Audio Rental on Google Maps →

Business details