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New England Tree Experts

Tree service · Worcester, MA · reviewed since 2018

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%99+25.8Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 61 stump removal servicesPosition by Experts Score among all companies we track in this category. · better than 87%
5.0 ★★★★★ 142 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Oct 2026latest review

New England Tree Experts at a glance

Google reviewers rate New England Tree Experts five stars based on 142 reviews, highlighting consistent punctuality, efficient tree removal, and thorough site cleanup. Customers frequently note responsive communication, fair pricing, and professional crew coordination for both routine trimming and emergency storm damage. The owner did not reply to any reviews, though no recurring criticisms appear in the provided excerpts.

  • Google rating: 5.0 out of 5 from 142 reviews (99% five-star).
  • Reviews on this page: 142 Google reviews (129 with written comments, 16 with photos).
  • Owner responses: the business replied to 0% of reviews.
  • Most recent review: October 17, 2026.
  • Service: Stump Removal Service serving Worcester, Massachusetts.

Data from Google, last updated October 27, 2026.

Score profile vs other stump removal services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

Satisfaction99Reliability99Craft & service100Value100Momentum100Replies to reviews–Satisfaction: 99 (median 97)Reliability: 99 (median 97)Craft & service: 100 (median 99)Value: 100 (median 100)Momentum: 100 (median 100)
New England Tree ExpertsStump Removal Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.New England Tree Experts: 99/100 on this factor. Category median: 97.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.New England Tree Experts: 99/100 on this factor. Category median: 97.A
99
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.New England Tree Experts: 100/100 on this factor. Category median: 99.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.New England Tree Experts: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.New England Tree Experts: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 75.–
–

Bar = this company · dark tick = category median.

Star ratings

142 Google reviews we collected

  • 5 stars14099%
  • 4 stars21%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 129 written reviews

  • Praise310100%
  • Complaints10%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price114%
  • Reasonable686%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Speed & response8226%
  • Staff & attitude7323%
  • Would recommend5518%
  • Quality & results4414%
  • Price & value3311%
  • Communication124%
  • Honesty & trust124%

What customers talk about

We read 129 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Greg is prompt, responsive and fair with his pricing.”
  • “Work was done very professionally and meet all we asked him to do.”
  • “I would highly recommend New England Tree Experts based on the quality of work, efficiency, and the teamwork this crew pulls off.”
  • “Greg and his crew did a great job as was agreed to.”
  • “To work with a company who has the best equipment, great customer service, and years in the business, equaling a top notch service, is so worth it!”
  • “New England Tree Experts had great pre-service communication and arrived when they said they would with a small army of tree experts.”
  • “We highly recommend Greg and his team to anyone in need of reliable, top-quality tree service.”

People customers mention

  • Greg 26 reviews
  • Gicas 6 reviews
  • Shrewsbury 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired New England Tree Experts for 5 kinds of job. Pick one to see what they paid and said.

Recent reviews

Nicholas5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Greg and his crew did a great job as was agreed to. Work was done very professionally and meet all we asked him to do.

Reasonable price
KevinLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

New England Tree Experts had great pre-service communication and arrived when they said they would with a small army of tree experts. They swiftly removed 2 large trees and when finished there was no evidence they had even been here. Everything was removed and my site was as clean as when they arrived. Great crew, highly recommend

Customer photo from Kevin's reviewCustomer photo from Kevin's review
Reasonable price
Phil5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Friendly team of workers. Equipment that makes the job look easy...if you know how to use it. This team is trained to use that equipment! Excellent cleanup before they left. I highly recommend New England Tree Experts.

Reasonable price
Lisa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

This is the second time I've hired Greg and he does not disappoint. Greg is prompt, responsive and fair with his pricing. His crew works efficiently and clean up is top notch. New England Tree Experts is who you want to hire no matter how big or small the job is. I wish I took "before" pictures!

Reasonable price
Essek5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Greg and his team were incredibly professional and efficient. Very respectful of the property and left the site very clean and orderly. Highly recommend!

Reasonable price
Leah5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I contacted New England Tree Experts and was contacted back immediately. Once I decided to move forward Greg came by to confirm everything being done and came the next day to trim all of our trees. Everyone was super friendly and they did a great job with the trees. I'm so thankful we were able to get this taken care of quickly! Would definitely recommend!

Great price

Photos

Customer reviews

5.0 ★★★★★ 142 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Nicholas DiBenedteto5 reviewsTotal number of Google reviews Nicholas has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Greg and his crew did a great job as was agreed to. Work was done very professionally and meet all we asked him to do.

  • Price assessment: Reasonable price
Kevin NLocal Guide · 14 reviewsTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

New England Tree Experts had great pre-service communication and arrived when they said they would with a small army of tree experts. They swiftly removed 2 large trees and when finished there was no evidence they had even been here. Everything was removed and my site was as clean as when they arrived. Great crew, highly recommend

  • Price assessment: Reasonable price
Phil Martel5 reviewsTotal number of Google reviews Phil has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Friendly team of workers. Equipment that makes the job look easy...if you know how to use it. This team is trained to use that equipment! Excellent cleanup before they left. I highly recommend New England Tree Experts.

  • Price assessment: Reasonable price
Lisa Sternstrom2 reviewsTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This is the second time I've hired Greg and he does not disappoint. Greg is prompt, responsive and fair with his pricing. His crew works efficiently and clean up is top notch. New England Tree Experts is who you want to hire no matter how big or small the job is. I wish I took "before" pictures!

  • Price assessment: Reasonable price
Essek Petrie5 reviewsTotal number of Google reviews Essek has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Greg and his team were incredibly professional and efficient. Very respectful of the property and left the site very clean and orderly. Highly recommend!

  • Price assessment: Reasonable price
Leah Cadwell5 reviewsTotal number of Google reviews Leah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I contacted New England Tree Experts and was contacted back immediately. Once I decided to move forward Greg came by to confirm everything being done and came the next day to trim all of our trees. Everyone was super friendly and they did a great job with the trees. I'm so thankful we were able to get this taken care of quickly! Would definitely recommend!

  • Price assessment: Great price
Flor Piedrasanta3 reviewsTotal number of Google reviews Flor has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very impressed. New England Tree Experts were punctual, efficient, careful and quick. Greg was great to work with and the team was amazing, they were in sync at all times and worked so well together! I would hire them again.

  • Price assessment: Reasonable price
Marian Nasif2 reviewsTotal number of Google reviews Marian has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We have used New England Tree Experts twice. Most recently May 23, 2026. Greg is great to work with. His crew is outstanding. They arrived on time, worked well together,and cleared out many, many big trees in record time. They cleaned the area before they left. I recommend this company highly. It was awesome to watch them work.I would definitely use them again. They do a fabulous job!

Elisha KlineLocal Guide · 10 reviewsTotal number of Google reviews Elisha has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I would highly recommend New England Tree Experts based on the quality of work, efficiency, and the teamwork this crew pulls off. To work with a company who has the best equipment, great customer service, and years in the business, equaling a top notch service, is so worth it! Living in the city, I was amazed to watch them navigate around power lines, houses, and trees and plants safely, not to disturb anything. Watching them work with patience and amazing skills, while operating a crane, bucket truck, a chipper and more, was amazing. Greg and his crew worked quickly and efficiently, leaving no trace of them being there. Thanks Greg and team, you guys are amazing!

Leah Andrews4 reviewsTotal number of Google reviews Leah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great communication, work, and clean up!

New England Tree Experts on Google Maps →

Business details