Analyzing 8,531,7588.5M ReviewsFor 24,22124.2K Experts

Experts Reviews · Company report
New Generation Auto Care logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%93+54.6Reliability 26%88+23Value 15%100+15.2Experts Score= 93Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

New Generation Auto Care

New Rochelle, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #127Position by Experts Score among all companies we track in this category. of 588 auto repair shops · 4.9★ from 66 Google reviews

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Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.New Generation Auto Care is better than 93% of auto repair shops.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.New Generation Auto Care is better than 88% of auto repair shops.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.New Generation Auto Care is better than —% of auto repair shops.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.New Generation Auto Care is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.New Generation Auto Care is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.New Generation Auto Care is better than —% of auto repair shops.–
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Reviews for your job

Customers hired New Generation Auto Care for 8 kinds of job.

New Generation Auto Care for oil change

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#225 / 414
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Oil change”

Leo7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I brought my car in for a brake issue and they fixed it quickly and affordably with clear communication throughout. The team is professional, honest, and truly cares about doing quality work. My car runs smoother than it has in years—great local shop! Armandi and Toni are amazing to work with. Will definitely…

Great priceAir & cabin filter replacementAir conditioningOil change
Andrea11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great experience – honest and professional. Brought my car in for a check-up and some needed repairs. The team was friendly, respectful, and very clear about the work that needed to be done. Solid service, no upselling or runaround. They finished everything efficiently and the car has been running great since.…

Great priceAir & cabin filter replacementAuto engine diagnosticOil change
FernandoLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The most honest and fair mechanic shop i've ever been to, they handle all the car needs for my family. From small things like oil changes, to changing a transmission.. they do it all! Wouldn't hesitate to recommend them to anyone regardless of the vehicle.

Great priceTransmissionAir & cabin filter replacementExhaust
LefterLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The best service, very professional and helpful staff, thank you Tony. Highly recommended

Great priceAuto engine diagnosticAir conditioningOil change
Marash11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I been sending my cars to New generation Auto Care for more than 5 years. I own a fleet of trucks and the trucks being up and running is really important for me and for my business. They are very good mechanics. Be sure to call ahead of time before you arrive so they accommodate you. Tony and Armandi are the best!

Great priceTransmissionAir & cabin filter replacementExhaust
BedirhanLocal Guide · 99 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I have been coming here for a while. They do great job. Friendly people! Find Tony he is the man

Reasonable priceWheel alignmentBrakesBrake service & repair
Berenice2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Best mechanic in Westchester County hands down. Tony and his staff are honest, efficient and respectful. They’re incredibly detail-oriented and will have your car running like new. Struggling to find a great mechanic? Look no further because these are your guys!

Great priceAir & cabin filter replacementBrakesOil change
ardi1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I have been servicing my car at New Generation Auto Care for the last 10 years. They always take very good care of my cars at an affordable price. The owners are great. They are friendly and always make me feel welcomed. The team is very experienced and work very fast. I am glad to have been referred to such place…

Great priceTransmissionAir & cabin filter replacementExhaust
Joe2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Rating only, no written review.

Great priceBatteryOil change

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 76%Reasonable 24%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Oil change9—
Auto engine diagnostic7—
Brakes7—
Wheel alignment6—
Air & cabin filter replacement6—
Exhaust5—
Tires5—
Steering & suspension repair5—

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