iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%98+67.8Reliability 31%98+30.2Experts Score= 98Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#26 of 61 stump removal servicesiPosition by Experts Score among all companies we track in this category. · better than 58%
5.0★★★★★48 Google reviews · 15 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers consistently describe the team as professional, punctual, and efficient, noting that they arrived on time and cleaned up all debris after completing projects. Reviewers highlight clear communication, fair pricing, and the ability to handle various services including tree removal, trimming, transplanting, and landscaping. The owner is frequently mentioned for being responsive, friendly, and accommodating to specific client requests regarding tree aesthetics. No negative patterns or criticisms appear in the provided five-star excerpts.
Google rating: 5.0 out of 5 from 48 reviews (98% five-star).
Reviews on this page: 48 Google reviews (38 with written comments, 1 with photos).
Owner responses: the business replied to 6% of reviews.
Most recent review: August 16, 2026.
Service: Stump Removal Service serving Orange, California.
Data from Google, last updated November 3, 2026.
Score profile vs other stump removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
New Generations Tree CareStump Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.New Generations Tree Care: 98/100 on this factor. Category median: 97.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.New Generations Tree Care: 98/100 on this factor. Category median: 97.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.New Generations Tree Care: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 75.–
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Bar = this company · dark tick = category median.
Star ratings
48 Google reviews we collected
5.0of 5
5 stars4798%
4 stars12%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 38 written reviews
100%praise
Praise93100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results2123%
Staff & attitude1920%
Would recommend1617%
Speed & response1314%
Price & value1112%
Honesty & trust78%
Communication66%
What customers talk about
We read 38 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The team was professional, friendly, and did an excellent job.”
“I Had such a great experience with this company the owner was friendly and had great communication, they were professional and reasonable priced!”
“I highly recommend New Generation Tree Care to anyone looking for reliable and high-quality tree service!”
“They arrived on time, worked efficiently, and left everything clean and looking great.”
“Their pricing was fair, and they were very friendly throughout the whole process.”
“As a first-time homeowner, I honestly didn’t know much about tree trimming or what needed to be done, but this company made everything so easy.”
“They took the time to explain what my trees needed, answered all my questions, and never made me feel silly for asking.”
People customers mention
Nelson5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
VVanessa1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I highly recommend this tree service! The team was professional, friendly, and did an excellent job. They arrived on time, worked efficiently, and left everything clean and looking great. The quality of their work and attention to detail really stood out. I’m very happy with the results and would definitely use them again!
Great price
VValzsocalbunnies1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I Had such a great experience with this company the owner was friendly and had great communication, they were professional and reasonable priced!
PPaul7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
We had a beloved family cat chased up to the to of a tall avocado tree by coyotes when we (I) left the gate open one night. For three days, the cat couldn’t back down thru the cluttered branches he had no problem with when fleeing the coyote or coyotes in panic. He was way high at the end of a too long and…
Reasonable price
EEleanor7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
As a first-time homeowner, I honestly didn’t know much about tree trimming or what needed to be done, but this company made everything so easy. They took the time to explain what my trees needed, answered all my questions, and never made me feel silly for asking. The crew was on time, professional, and did an…
EElida2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
I had an amazing experience with New Generation Tree Care! The team was professional, on time, and did an incredible job trimming and cleaning up my trees. They worked safely, efficiently, and left my yard looking better than ever. Their pricing was fair, and they were very friendly throughout the whole process. You…
EEmilie1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Thank you for all that you guys did!! Cannot be more happy. It was so easy contacting you guys and setting up a time to get everything done
I highly recommend this tree service! The team was professional, friendly, and did an excellent job. They arrived on time, worked efficiently, and left everything clean and looking great. The quality of their work and attention to detail really stood out. I’m very happy with the results and would definitely use them again!
Price assessment: Great price
V
Valzsocalbunnies1 reviewiTotal number of Google reviews Valzsocalbunnies has written across all businesses on Google Maps, not just this one.
We had a beloved family cat chased up to the to of a tall avocado tree by coyotes when we (I) left the gate open one night. For three days, the cat couldn’t back down thru the cluttered branches he had no problem with when fleeing the coyote or coyotes in panic. He was way high at the end of a too long and skinny branch.
To me, an experienced hand at such tree trimming and high work in general, it seemed impossible to actually get hands on the cat, due to height, difficult access to the tree, slender branches, and the semi decayed state of the tree…. But they (Nelson) got the job done, the cat was rescued, and just like a cat, when released from his predicament, walked away
non-chalantly, like nothing happened . It was money well spent
Price assessment: Reasonable price
E
Eleanor Avila7 reviewsiTotal number of Google reviews Eleanor has written across all businesses on Google Maps, not just this one.
As a first-time homeowner, I honestly didn’t know much about tree trimming or what needed to be done, but this company made everything so easy. They took the time to explain what my trees needed, answered all my questions, and never made me feel silly for asking. The crew was on time, professional, and did an amazing job. My trees look so much better, and they cleaned up everything before leaving. I’m really glad I found a company I can trust and will definitely be calling them again.
E
Elida Santiago2 reviewsiTotal number of Google reviews Elida has written across all businesses on Google Maps, not just this one.
I had an amazing experience with New Generation Tree Care! The team was professional, on time, and did an incredible job trimming and cleaning up my trees. They worked safely, efficiently, and left my yard looking better than ever. Their pricing was fair, and they were very friendly throughout the whole process. You can tell they truly care about their customers and take pride in their work. I highly recommend New Generation Tree Care to anyone looking for reliable and high-quality tree service!
E
Emilie Portesi1 reviewiTotal number of Google reviews Emilie has written across all businesses on Google Maps, not just this one.
