Analyzing 7,329,7967.3M ReviewsFor 20,76820.8K Experts

Experts Reviews · Company report
New Hope Veterinary Hospital logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%85+12Replies to reviews 7%28+2Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

New Hope Veterinary Hospital

Belmont, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #6Position by Experts Score among all companies we track in this category. of 32 pet nutritionists · 5.0★ from 451 Google reviews

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Percentile vs other pet nutritionists (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.New Hope Veterinary Hospital is better than 96% of pet nutritionists.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.New Hope Veterinary Hospital is better than 96% of pet nutritionists.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.New Hope Veterinary Hospital is better than —% of pet nutritionists.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.New Hope Veterinary Hospital is better than 85% of pet nutritionists.A
85
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.New Hope Veterinary Hospital is better than 100% of pet nutritionists.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.New Hope Veterinary Hospital is better than 28% of pet nutritionists.D
28

Reviews for your job

Customers hired New Hope Veterinary Hospital for 2 kinds of job.

New Hope Veterinary Hospital for exotic animals

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Exotic animals”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 6 Google reviews tagged “Exotic animals”

Dhani4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Dr Rowan was great with my ball python, explained everything thoroughly, and gave me options. The entire staff was friendly and helpful!

Reasonable priceExotic animals
DanielLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

INCREDIBLE STAFF, TECHS AND DOCTORS! I took my pup, Thor, to deal with his pesky vizsla issues (skin, allergies, stomach) and I couldn’t be happier with the level of care and service I received. I am new to the area so it was tricky finding a new vet for Thor I could trust, and now I have one! Thor has been seen…

Customer photo from Daniel's review
Great priceExotic animals
Beth2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

The vet and the staff were very nice and extremely helpful.

Great priceExotic animals
AlexLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Very kind and experienced hard workers here! Lucky to have these guys so close by while owning an exotic pet as most places don't treat ferrets <3

Customer photo from Alex's reviewCustomer photo from Alex's review
Reasonable priceExotic animals
Kim2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Find an exotic vet is so difficult. Finding an office that is focused and fun that you click with is even more difficult. Love this place and the people. Took care of our rescued savannah monitor with ease.

Reasonable priceExotic animals
Jaime2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

We had an emergency visit with Dr. Rowan for our guinea pig. He was kind and understanding. We didn't feel rushed and were given many care options. The entire staff was so kind even offering my daughters coloring books while they waited. The facility was clean and did not smell or feel like animals were everywhere. I'd highly recommend them!

Exotic animals

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 20%Reasonable 77%Overpriced 2%Not sure 1%

Jobs customers hired them for

JobReviewsCategory typical
Large animals42—
Exotic animals6—

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