Day care center · Eden Prairie, MN · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%85+49.9Reliability 26%87+22.7Value 15%93+14.2Experts Score= 87Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#21 of 37 preschoolsiPosition by Experts Score among all companies we track in this category. · better than 44%
4.8★★★★★43 Google reviews · 21 photos
95%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate New Horizon Academy 4.8 out of 5 stars based on 43 reviews, with the owner responding to all comments. Parents frequently praise the facility’s cleanliness, secure environment, and consistent staff who maintain low turnover. Communication is highlighted as a strength, particularly through the detailed mobile app and daily updates. The curriculum is described as engaging and effective for school readiness. One low-star review cited hygiene concerns regarding inadequate cleaning of children, leading to the child's removal for safety reasons.
Google rating: 4.8 out of 5 from 43 reviews (95% five-star).
Reviews on this page: 43 Google reviews (39 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: September 7, 2026.
Service: Preschool serving Eden Prairie, Minnesota.
Data from Google, last updated October 25, 2026.
Score profile vs other preschools
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: satisfaction.
New Horizon AcademyPreschools median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.New Horizon Academy: 85/100 on this factor. Category median: 90.A
85
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.New Horizon Academy: 87/100 on this factor. Category median: 91.A
87
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.New Horizon Academy: 93/100 on this factor. Category median: 87.A
93
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.New Horizon Academy: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 31.–
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Bar = this company · dark tick = category median.
Star ratings
43 Google reviews we collected
4.8of 5
5 stars4195%
4 stars00%
3 stars00%
2 stars00%
1 star25%
Praise vs complaints
Phrases our text analysis found in 39 written reviews
100%praise
Praise38100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price350%
Reasonable350%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1745%
Would recommend1026%
Quality & results411%
Communication38%
Speed & response25%
Price & value13%
Honesty & trust13%
What customers talk about
We read 39 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“All of the staff and the environment are so welcoming and friendly!”
“Highly recommend for parents looking for a reliable and fun daycare!”
“I picked up my nephew and their security is top notch.”
“The staff and directors are amazing and we loved the communication on the app.”
“They are very responsive to questions and the app is detailed with the kids' activities throughout the day and the frequent pictures are awesome!”
“When on the search for childcare we took multiple things into consideration, such as cost, staff, cleanliness, and the app.”
People customers mention
Horizons3 reviews
Road3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired New Horizon Academy for 2 kinds of job. Pick one to see what they paid and said.
Sheila3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I often do drop off and pick up of my grandson in the toddler room. He loves being at daycare with his new friends and great staff! All of the staff and the environment are so welcoming and friendly! It has been the perfect daycare for him.
Reasonable priceService not listed
Candice2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
My son has been so happy here Ms Kelly has been so sweet to him and very informative about his day everyday, all the staff are so welcoming and helpful
Great priceMeal preparationEducational services
NatalieLocal Guide · 42 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The staff at NHA have helped raise both of our children. We are grateful for the skilled care provided by the teachers and directors!
Reasonable price
matthew6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Wonderful experience at our New Horizons location. All of the teachers we A+. Nikki took over the operation has been an awesome leader. Kryslyn Is an emerging leader, lucky to have her. Chefs kiss to Sarah as my daughter raves about her cooking. The classroom teachers like Mr. Brayden and Ms. Molly are…
Great priceMeal preparationHomework assistanceEducational services
Brandon6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Our kids have attended this NHA for about 3.5 years. Through multiple age-level rooms and teachers. The staff has consistently provided great care and support for our kids' development. It's almost impossible to get my 4 yr old daughter out of the building at night...she has to stop and say bye/give hugs/ask a…
Amanda7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
The New Horizon team has been so good to our family over the last 6+ years. We'd be lost without them. They've been there for us through good and bad, always supporting our family. 💕
I often do drop off and pick up of my grandson in the toddler room. He loves being at daycare with his new friends and great staff! All of the staff and the environment are so welcoming and friendly! It has been the perfect daycare for him.
We're so pleased to hear that your grandson enjoys his time with us, Sheila! At New Horizon Academy, we strive to create a nurturing environment, and it's great to know that our staff and atmosphere have been welcoming for your family. Thank you for your feedback!
Candice Funk2 reviewsiTotal number of Google reviews Candice has written across all businesses on Google Maps, not just this one.
My son has been so happy here Ms Kelly has been so sweet to him and very informative about his day everyday, all the staff are so welcoming and helpful
Candice, we're delighted to know your son is happy at New Horizon Academy. It's wonderful to hear that Ms. Kelly and our staff have been informative and welcoming. Thank you for your feedback, and we look forward to continuing to support your family!
Natalie Ehalt-BoveLocal Guide · 42 reviewsiTotal number of Google reviews Natalie has written across all businesses on Google Maps, not just this one.
Thank you, Natalie, for your kind words! We're thrilled to hear that our team at New Horizon Academy has been a part of your children's growth. We appreciate your trust in our nurturing environment. Best wishes!
matthew moseley6 reviewsiTotal number of Google reviews matthew has written across all businesses on Google Maps, not just this one.
Wonderful experience at our New Horizons location. All of the teachers we A+. Nikki took over the operation has been an awesome leader. Kryslyn Is an emerging leader, lucky to have her. Chefs kiss to Sarah as my daughter raves about her cooking. The classroom teachers like Mr. Brayden and Ms. Molly are professional and caring. There dedication does not go unnoticed. Thanks for a great 4 years. Austin’s Dad - Matt
Matthew, we're so happy to hear about your wonderful experience at New Horizon Academy. It's fantastic that Nikki, Kryslyn, and the team, including Sarah, Mr. Brayden, and Ms. Molly, have been such a positive influence. Thank you for choosing us for the past four years!
Chloe Gioia874 reviewsiTotal number of Google reviews Chloe has written across all businesses on Google Maps, not just this one.
Thank you, Chloe, for your wonderful review! We're thrilled to hear that you see our center as a paradise for early education. At New Horizon Academy, we strive to create a nurturing and enriching environment for all children. We appreciate your feedback and look forward to continuing to support your child's learning journey.
Jacob Cerny6 reviewsiTotal number of Google reviews Jacob has written across all businesses on Google Maps, not just this one.
Sent three kids there. Would send more if I had any!
Services: Educational services
Response from the owner · 11 months ago
Thank you, Jacob, for your wonderful review! We're thrilled to hear that you've had such a positive experience with New Horizon Academy. It's a joy to be part of your family's early education journey. We appreciate your trust and support!
Nicholas Simon raoipp6 reviewsiTotal number of Google reviews Nicholas has written across all businesses on Google Maps, not just this one.
Thank you so much for your wonderful feedback, Nicholas! We're thrilled to hear that your son is enjoying his time at New Horizon Academy. It's our pleasure to be a part of his learning journey. If you have any more feedback, feel free to share it with our school directors.
Brandon Pitzer6 reviewsiTotal number of Google reviews Brandon has written across all businesses on Google Maps, not just this one.
Our kids have attended this NHA for about 3.5 years. Through multiple age-level rooms and teachers. The staff has consistently provided great care and support for our kids' development. It's almost impossible to get my 4 yr old daughter out of the building at night...she has to stop and say bye/give hugs/ask a million questions to all her old teachers in the different classrooms. And they are all so patient, kind, and caring towards her.
Response from the owner · a year ago
Thank you so much for your wonderful feedback, Brandon! We're thrilled to hear about your positive experience at our New Horizon Academy location and how much your daughter enjoys her time with us. It's heartwarming to know that our staff's care and support have made such a lasting impact on your family. We appreciate your trust in us for the past 3.5 years and look forward to continuing to support your children's early education journey. If you have any more feedback, please feel free to share it with our school directors.
kyle wojciechowski8 reviewsiTotal number of Google reviews kyle has written across all businesses on Google Maps, not just this one.
Awesome place!! Love having our daughter go there!!
Response from the owner · a year ago
Thank you so much, Kyle! We're thrilled to hear that you love having your daughter at our Eden Prairie early education center. Your positive feedback means a lot to us. If you have any more thoughts or suggestions, feel free to share them with our school directors.
Amanda Brimmer7 reviewsiTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
The New Horizon team has been so good to our family over the last 6+ years. We'd be lost without them. They've been there for us through good and bad, always supporting our family. 💕
Response from the owner · a year ago
Thank you so much, Amanda! We're thrilled to hear that the New Horizon Academy team has been a supportive part of your family's journey over the years. Your kind words about our early education and infant care mean the world to us. We truly appreciate your feedback and look forward to continuing to support your family. If you have any more thoughts to share, please feel free to reach out to your school director.
