Day care center · Eden Prairie, MN · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%94+55.2Reliability 26%92+24Value 15%85+12.9Experts Score= 92Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#16 of 37 preschoolsiPosition by Experts Score among all companies we track in this category. · better than 58%
4.9★★★★★42 Google reviews · 24 photos
95%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate New Horizon Academy 4.9 out of 5 based on 42 reviews, with the owner responding to 98% of them. Recurring themes highlight long-term staff retention, consistent communication through daily app updates and photos, and a structured curriculum that balances academic learning with creative play. Families frequently mention the welcoming atmosphere and the center's ability to support children's social and emotional development. No common criticisms or low-star patterns appear in the provided excerpts.
Google rating: 4.9 out of 5 from 42 reviews (95% five-star).
Reviews on this page: 42 Google reviews (37 with written comments, 1 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: August 15, 2026.
Service: Preschool serving Eden Prairie, Minnesota.
Data from Google, last updated October 25, 2026.
Score profile vs other preschools
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
New Horizon AcademyPreschools median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.New Horizon Academy: 94/100 on this factor. Category median: 90.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.New Horizon Academy: 92/100 on this factor. Category median: 91.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.New Horizon Academy: 85/100 on this factor. Category median: 87.A
85
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.New Horizon Academy: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 31.–
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Bar = this company · dark tick = category median.
Star ratings
42 Google reviews we collected
4.9of 5
5 stars4095%
4 stars12%
3 stars00%
2 stars00%
1 star12%
Praise vs complaints
Phrases our text analysis found in 37 written reviews
76%praise
Praise3776%
Complaints1224%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price229%
Reasonable457%
Overpriced00%
Not sure114%
Topic share
How often each topic comes up in the written reviews
7topics
Honesty & trust1429%
Would recommend1224%
Staff & attitude1020%
Communication918%
Speed & response24%
Quality & results12%
Price & value12%
What customers talk about
We read 37 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We trust all the teachers here; they are all professional and seem to care very much for all the kids.”
“We have had all 3 of our children attend New Horizon Academy - Shady Oak and couldn’t have better things to say about the staff.”
“I would highly recommend this daycare to anyone looking for a place to bring their kids.”
“All the staff are amazing and it has been so awesome watching our toddlers grow and learn with such caring and nurturing teachers!”
“They communicate well and also make my boys feel like family.”
“The kids love the teachers and everyone has always been very responsive.”
“We’ve had such an awesome experience with our two boys at NHA.”
“This place is worth the money 100%.”
People customers mention
Oak11 reviews
Laurie4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired New Horizon Academy for 1 kind of job. Pick one to see what they paid and said.
EvanLocal Guide · 31 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We’ve had such an awesome experience with our two boys at NHA. Lori and her team are absolutely top notch. The staff has had no turnover since they started a year and a half ago, which is great for the kids to have continuity. They are all so accommodating and always put the kids and families first in every…
Sarah1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
We have been at New Horizon for the last 6 years, and both of our sons have had great experiences! We love that many of the teachers have been at that location for over 10 years. They communicate well and also make my boys feel like family. My eldest son has graduated but still loves going with to pick up and drop off so he can say hi to everyone.
Reasonable priceEducational services
alyssa2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
My two boys love going here !! All the staff are amazing and it has been so awesome watching our toddlers grow and learn with such caring and nurturing teachers! I would highly recommend this daycare to anyone looking for a place to bring their kids.
MacKenzie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
We've been sending our oldest here for 5 years and our youngest for nearly a year now. The kids love the teachers and everyone has always been very responsive.
Reasonable price
BethanyLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
We've had our first child here since she was six months old and have our second enrolled from a similar age. Safe, encouraging and structured learning environment, including arts and STEM activities. We have updates through an app all day, which we have always appreciated. Opportunities to check in with teachers.…
Cheylexis4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
We love this location! I was very afraid of daycares at first but I needed the support. My daughter has been here for over 2 years & The teachers here are amazing. They are very supportive & understanding! Great learning curriculum as well. Would easily recommend shady oak!
We’ve had such an awesome experience with our two boys at NHA. Lori and her team are absolutely top notch. The staff has had no turnover since they started a year and a half ago, which is great for the kids to have continuity. They are all so accommodating and always put the kids and families first in every decision. Couldn’t recommend this daycare/preschool enough! Our kids are learning such great life skills and gaining so much knowledge. A plus
Response from the owner · 2 months ago
Thank you for your kind review, Evan! We're so pleased that your boys are thriving at New Horizon Academy with Lori and her dedicated team. It's wonderful to hear about the continuity and care provided. We appreciate your recommendation and are grateful to support your children's growth. Warm regards!
Sarah Ames1 reviewiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
We have been at New Horizon for the last 6 years, and both of our sons have had great experiences! We love that many of the teachers have been at that location for over 10 years. They communicate well and also make my boys feel like family. My eldest son has graduated but still loves going with to pick up and drop off so he can say hi to everyone.
Price assessment: Reasonable price
Services: Educational services
Response from the owner · 3 months ago
Thank you for your kind review, Sarah! We're delighted that your sons have had such great experiences at New Horizon Academy and that our teachers have been a stable and supportive part of their lives. We appreciate your feedback!
alyssa davis2 reviewsiTotal number of Google reviews alyssa has written across all businesses on Google Maps, not just this one.
My two boys love going here !! All the staff are amazing and it has been so awesome watching our toddlers grow and learn with such caring and nurturing teachers! I would highly recommend this daycare to anyone looking for a place to bring their kids.
Response from the owner · 3 months ago
Alyssa, we're delighted to know your boys love attending New Horizon Academy! It's wonderful to hear about their growth and learning with our caring teachers. Thank you for recommending us to others. We’re excited to continue being a part of your children's development.
MacKenzie Young-Walters3 reviewsiTotal number of Google reviews MacKenzie has written across all businesses on Google Maps, not just this one.
We've been sending our oldest here for 5 years and our youngest for nearly a year now. The kids love the teachers and everyone has always been very responsive.
Price assessment: Reasonable price
Response from the owner · 3 months ago
We're so glad to hear that your children love their teachers at New Horizon Academy, MacKenzie. Thank you for sharing your positive experience and for choosing us for your children's early education. Wishing you all the best!
Bethany YoungLocal Guide · 22 reviewsiTotal number of Google reviews Bethany has written across all businesses on Google Maps, not just this one.
We've had our first child here since she was six months old and have our second enrolled from a similar age. Safe, encouraging and structured learning environment, including arts and STEM activities. We have updates through an app all day, which we have always appreciated. Opportunities to check in with teachers. Communication through app and also directly when needed. We trust all the teachers here; they are all professional and seem to care very much for all the kids. Recommend.
Response from the owner · 3 months ago
We're so pleased to hear about your satisfaction with New Horizon Academy, Bethany! It's fantastic that our safe and structured environment, along with our communication methods, have been beneficial for your family. Thank you for your kind words and recommendation!
Cheylexis Johnson4 reviewsiTotal number of Google reviews Cheylexis has written across all businesses on Google Maps, not just this one.
We love this location! I was very afraid of daycares at first but I needed the support. My daughter has been here for over 2 years & The teachers here are amazing. They are very supportive & understanding! Great learning curriculum as well. Would easily recommend shady oak!
Response from the owner · 3 months ago
Thank you, Cheylexis, for sharing your positive experience with New Horizon Academy at Shady Oak! We're thrilled to hear that our nurturing environment and supportive teachers have made a difference for your daughter. We appreciate your recommendation and look forward to continuing to provide high-quality childcare. Best wishes!
Kathryn GeorgeLocal Guide · 11 reviewsiTotal number of Google reviews Kathryn has written across all businesses on Google Maps, not just this one.
We moved our 4 year old to New Horizon about 1 year ago from a different organization/center and have been very happy with the change. Our 2 year old recently started and has been loving it. There is structure to the curriculum but lots of fun activities and playtime throughout the day. Our kids talk about their teachers in a very positive way and look forward to seeing them on 'school days'. Things we really appreciate: The communication is very good through the app. The director and asst director are great and seem to know all the kids by name. No screen time. Very low staff turnover! Definitely recommend and would choose again. Thank you to all the teachers and staff!
Response from the owner · 3 months ago
Thank you, Kathryn, for sharing your positive experience with New Horizon Academy! We're thrilled to hear that both your children are enjoying the structured curriculum and fun activities. It's wonderful to know that our communication and dedicated staff have made a difference for your family. We appreciate your recommendation!
Cassidy Hardcastle1 reviewiTotal number of Google reviews Cassidy has written across all businesses on Google Maps, not just this one.
we could not have found a better place for our son to go, this NHA location is filled with amazing teachers, lots of learning and art. We recommend to everyone we know with young children
Response from the owner · 3 months ago
We're so pleased to hear your positive experience at New Horizon Academy, Cassidy! It's wonderful that our teachers and activities have made such an impact. Thank you for spreading the word about our nurturing environment. Take care!
Marisa B10 reviewsiTotal number of Google reviews Marisa has written across all businesses on Google Maps, not just this one.
We have sent our two kids here since they were infants. The directors and teachers clearly care so much for all the kids; and are thoughtful and encouraging, and very communicative with us. We love all the photos and updates throughout the day! We are so lucky to have found NHA Shady Oak.
Price assessment: Great price
Response from the owner · 4 months ago
Thank you, Marisa, for sharing your experience with New Horizon Academy Shady Oak! We're thrilled to hear that our directors and teachers have provided a nurturing environment for your children. It's wonderful to know you appreciate the photos and updates. We look forward to continuing this journey with your family!
Destany5 reviewsiTotal number of Google reviews Destany has written across all businesses on Google Maps, not just this one.
As a first-time mom, I was terrified about choosing the right daycare for my son. He has been attending New Horizon for over a year now, and it was one of the best decisions I’ve made. The staff are caring, kind, and welcoming, and both my son and I feel very comfortable here. They provide great updates throughout the day, and I couldn’t be happier with our experience. I highly recommend New Horizon! ❤️
Response from the owner · 4 months ago
Hi Destany, we're so glad to hear that New Horizon Academy has been a wonderful decision for you and your son. It's great to know that our caring staff and communication have made you feel comfortable. Thank you for recommending us!
