Day care center · Westminster, CO · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%89+21.6Value 14%92+13Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 36 after school careiPosition by Experts Score among all companies we track in this category. · better than 74%
4.8★★★★★77 Google reviews · 24 photos
94%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate New Horizon Academy 4.8 out of 5 based on 77 reviews, with the owner responding to all feedback. Parents frequently praise the facility's cleanliness, healthy meal options, and flexible scheduling. Recurring themes highlight attentive staff, clear daily communication through photos, and a supportive environment for child development. However, some low-star reviews criticize inconsistent communication, specifically citing missed tour links and a lack of timely responses to parent inquiries regarding concerns or scheduling.
Google rating: 4.8 out of 5 from 77 reviews (94% five-star).
Reviews on this page: 77 Google reviews (74 with written comments, 3 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 15, 2026.
Service: After School Care serving Westminster, Colorado.
Data from Google, last updated October 25, 2026.
Score profile vs other after school care
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: satisfaction.
New Horizon AcademyAfter School Care median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.New Horizon Academy: 88/100 on this factor. Category median: 82.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.New Horizon Academy: 89/100 on this factor. Category median: 79.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.New Horizon Academy: 97/100 on this factor. Category median: 87.A
97
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.New Horizon Academy: 92/100 on this factor. Category median: 89.A
92
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.New Horizon Academy: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.New Horizon Academy: 100/100 on this factor. Category median: 73.A
100
Bar = this company · dark tick = category median.
Star ratings
77 Google reviews we collected
4.8of 5
5 stars7294%
4 stars11%
3 stars23%
2 stars00%
1 star23%
Praise vs complaints
Phrases our text analysis found in 74 written reviews
93%praise
Praise9393%
Complaints77%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price327%
Reasonable873%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3333%
Would recommend2222%
Communication1414%
Quality & results1111%
Speed & response1010%
Honesty & trust99%
Price & value11%
What customers talk about
We read 74 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Ms Fio and Ms Michelle in the infant rooms are very attentive to all the littles under their care, and they always send tons of pictures which is the…”
“We are so grateful to have found New Horizons and would definitely recommend it to other families!”
“I would not recommend New Horizon Academy.”
“Payton, the administrator, is a clear communicator with an evident love for this school, its staff, and the families she serves.”
“The director Payton Scrivner is just a wonderful woman doing a great job for the kids and parents.”
“) This proves how effectively Nessy managed the “terrible twos”.”
“The first day my son transitioned into her class he quickly warmed up to her and that says a lot.”
“…care of Nasibeh, Gina, and Georgia, each of whom consistently shows genuine warmth, support, and compassion.…”
“The communication is stellar, tuition is very reasonable and the sense of security and comfort exceeds all expectations.”
People customers mention
Broomfield12 reviews
Gina7 reviews
Director7 reviews
Horizons6 reviews
Jayden6 reviews
Payton6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired New Horizon Academy for 4 kinds of job. Pick one to see what they paid and said.
AndzelikaLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
My little started here about a month and a half ago and we have been very happy with his care. Ms Fio and Ms Michelle in the infant rooms are very attentive to all the littles under their care, and they always send tons of pictures which is the highlight of my day when I’m at work. Whenever I pick up my little, he’s…
Danny4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We have been going to New Horizons in Broomfield for a little over a month now and have been very happy so far with the transition. It can be stressful sending your little one to daycare but the team at this location have been helpful and supportive throughout the way. We love how many photos and updates we get each…
Jake1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Our family absolutely loves this daycare! My son looks forward to going every single day, and we couldn't be happier with the care he receives. A special thank you to his teacher, Mrs. Yasuko, who is super sweet, incredibly caring, and truly goes above and beyond. It gives me so much peace of mind knowing he is in…
Reasonable price
onur2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
NHA is a wonderful school which is a good learning and environtment for children. ms payton and ms tara are incredible. and they are always there to help and answer questions with a smile. ms haley is amazing teacher who is supportive and friendly. she upades everything about my son. She knows what she’s doing.
BiJei1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I love New Horizon Academy. At the beginning, I was scared to leave my daughter at a daycare, but all the teachers made sure to make her feel comfortable. I’m amazed by how much she has learned in the almost three years she has been attending. All the staff members are very friendly and are always there to help us.…
NataliaLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I can't say enough good things about NHA and their incredible staff. Payton, the administrator, is a clear communicator with an evident love for this school, its staff, and the families she serves. My daughter has been attending for four months and has absolutely thrived under the care of Nasibeh, Gina, and Georgia,…
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
Andzelika BednarzLocal Guide · 19 reviewsiTotal number of Google reviews Andzelika has written across all businesses on Google Maps, not just this one.
My little started here about a month and a half ago and we have been very happy with his care. Ms Fio and Ms Michelle in the infant rooms are very attentive to all the littles under their care, and they always send tons of pictures which is the highlight of my day when I’m at work. Whenever I pick up my little, he’s always smiling at his teachers when saying goodbye. I can tell how much love and care is in the room. This is not just a daycare, it’s a second home. Thank you Ms Michelle and Ms Fio for all that you do!
Response from the owner · a week ago
We're so pleased to hear about your positive experience, Andzelika! Knowing that Ms. Fio and Ms. Michelle provide such a nurturing environment for your little one at New Horizon Academy is wonderful. Thank you for your kind words!
Danny Hajek4 reviewsiTotal number of Google reviews Danny has written across all businesses on Google Maps, not just this one.
We have been going to New Horizons in Broomfield for a little over a month now and have been very happy so far with the transition. It can be stressful sending your little one to daycare but the team at this location have been helpful and supportive throughout the way. We love how many photos and updates we get each day and the facility itself is very nice/clean!
Special shout-out to our teacher's Ms. Michelle and Ms. Flo who have been so great to work with!
Response from the owner · 2 weeks ago
Hi Danny, we're thrilled to hear that your transition to New Horizon Academy in Broomfield has been smooth and that you're enjoying the updates and clean facilities. Ms. Michelle and Ms. Flo are indeed wonderful! Thank you for sharing your experience. We look forward to continuing to support your family.
Jake dillon1 reviewiTotal number of Google reviews Jake has written across all businesses on Google Maps, not just this one.
Our family absolutely loves this daycare! My son looks forward to going every single day, and we couldn't be happier with the care he receives. A special thank you to his teacher, Mrs. Yasuko, who is super sweet, incredibly caring, and truly goes above and beyond. It gives me so much peace of mind knowing he is in such safe, loving hands. I highly recommend this wonderful daycare!
We're so pleased to hear that your son enjoys his time at New Horizon Academy, Jake! It's wonderful to know that Mrs. Yasuko's caring nature has made a difference. Thank you for your kind words and for recommending our nurturing environment!
onur karaymirza2 reviewsiTotal number of Google reviews onur has written across all businesses on Google Maps, not just this one.
NHA is a wonderful school which is a good learning and environtment for children. ms payton and ms tara are incredible. and they are always there to help and answer questions with a smile. ms haley is amazing teacher who is supportive and friendly. she upades everything about my son. She knows what she’s doing.
Response from the owner · 4 weeks ago
Onur, it's fantastic to hear that New Horizon Academy has been a great learning environment for your child. We're grateful for your kind words about Ms. Payton, Ms. Tara, and Ms. Haley. Thank you for sharing your experience with us!
Shuang Liu3 reviewsiTotal number of Google reviews Shuang has written across all businesses on Google Maps, not just this one.
We’ve been through three daycares. The most important factor that affects your kid’s experience is the caregiver. My son was lucky to have Ms. Nessy and Ms. Gina as the main caregivers at NHA.
Ms. Nessy is very energetic, passionate and capable. She managed the challenging Twos classroom very well. No accidents. We are very grateful for her efforts. While she was out in the last few weeks, we missed her a lot. The number of accidents significantly increased while she was not there. (My son got 4 bites in two weeks. 3 of them were serious with not only redness but broken skin...) This proves how effectively Nessy managed the “terrible twos”.
Ms. Gina was my son’s first caregiver at NHA. She is definitely the caregiver you’d handover your child to with confidence. She’s warm and kind. Although my son was with Ms. Gina for only three months, he still visits the classroom sometimes and enjoys hanging out there.
Thank you, Shuang, for sharing your experience with New Horizon Academy. We're thrilled to hear how Ms. Nessy and Ms. Gina have positively impacted your son's early education journey. It's wonderful to know that their nurturing environment has made such a difference. We appreciate your feedback!
BiJei Gomez1 reviewiTotal number of Google reviews BiJei has written across all businesses on Google Maps, not just this one.
I love New Horizon Academy. At the beginning, I was scared to leave my daughter at a daycare, but all the teachers made sure to make her feel comfortable. I’m amazed by how much she has learned in the almost three years she has been attending. All the staff members are very friendly and are always there to help us. Miss Jayden is such a kind person, she always greets us with a smile and always has fun activities to do with our children, we love her, Mr. Paul, and the entire staff's are amazing. The director and her assistant are always attentive to our needs. That’s why we love new horizon!
Price assessment: Reasonable price
Services: Homework assistance, Field trips, Educational services
Thank you for your kind words, BiJei! We're so pleased that your daughter feels comfortable and has learned so much at New Horizon Academy. It's wonderful to hear about the positive impact Miss Jayden and Mr. Paul have had. We appreciate your feedback and look forward to continuing to provide high-quality childcare.
Natalia EguezLocal Guide · 24 reviewsiTotal number of Google reviews Natalia has written across all businesses on Google Maps, not just this one.
I can't say enough good things about NHA and their incredible staff. Payton, the administrator, is a clear communicator with an evident love for this school, its staff, and the families she serves. My daughter has been attending for four months and has absolutely thrived under the care of Nasibeh, Gina, and Georgia, each of whom consistently shows genuine warmth, support, and compassion.
I really appreciate the regular updates and thoughtful teaching plans that keep me in the loop on her progress. In just a short time, I've watched my toddler grow, learn, and light up when we arrive each day. We feel so lucky to be part of this community!
Response from the owner · a month ago
Thank you, Natalia, for sharing your wonderful experience with New Horizon Academy! We're thrilled to hear how much your daughter has thrived under the care of Nasibeh, Gina, and Georgia. It's great to know that Payton's communication and the regular updates have made a positive impact. We're grateful to have you as part of our community!
Bailey DeCamillisLocal Guide · 19 reviewsiTotal number of Google reviews Bailey has written across all businesses on Google Maps, not just this one.
The flexibility they offer is unmatched, they serve healthy variety of meals, they truly care about the kids, and they’ve truly been all around fantastic. Gina is the best teacher!
Response from the owner · a month ago
Thank you, Bailey, for your glowing review of New Horizon Academy! We're so pleased to hear that our flexibility and healthy meals have met your expectations, and that Gina has been a standout teacher. We appreciate your support!
Alexandra MendietaLocal Guide · 16 reviewsiTotal number of Google reviews Alexandra has written across all businesses on Google Maps, not just this one.
My daughter has been part of New Horizons for the past 7 months, and we absolutely love it! From the very beginning, everyone has been so welcoming, caring, and kind.
Her teachers, Gina and Georgia, are truly the best. They take care of my daughter with so much love, patience, and attention, which gives us such peace of mind knowing she is in good hands every day.
We really appreciate the love and care they put into everything they do, as well as how organized the school is. We also love that they provide well-prepared meals for the children—it’s one less thing for us to worry about!
We are so grateful to have found New Horizons and would definitely recommend it to other families! ❤️
Thank you, Alexandra, for sharing your wonderful experience with New Horizon Academy! We're thrilled to hear how much you appreciate the nurturing environment and the care from Gina and Georgia. It's great to know that the organized setting and well-prepared meals have made a positive impact on your family. We look forward to continuing to support your daughter's early education journey!
Andrew Chapello1 reviewiTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
NHA has created a wonderful environment for my toddler. He has been a student since he was 10 weeks old, and Miss Randi + Miss Gina have been instrumental in his growth and learning. Highly recommended to all working parents.
Andrew, we're delighted to know that your toddler has had such a positive experience at New Horizon Academy. It's great to hear that Miss Randi and Miss Gina have been so supportive in his early education journey. Thank you for recommending us!
