iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#36 of 100 pet groomingiPosition by Experts Score among all companies we track in this category. · better than 65%
4.9★★★★★209 Google reviews · 24 photos
95%five-star reviews
4.80★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
New Image Pet Grooming offers mobile services in Hutto, receiving praise for punctuality, clear communication via text, and the ability to handle anxious pets in their own driveways. Customers frequently note fair pricing and the convenience of avoiding travel to traditional facilities. However, some low-star reviews cite issues with appointment cancellations, no-shows, and grooming results that did not match specific instructions, though the owner often addresses these concerns directly.
Google rating: 4.9 out of 5 from 209 reviews (95% five-star).
Reviews on this page: 209 Google reviews (172 with written comments, 23 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: October 25, 2026.
Service: Pet Groomer serving Hutto, Texas.
Data from Google, last updated October 28, 2026.
Score profile vs other pet grooming
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
New Image Pet GroomingPet Grooming median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.New Image Pet Grooming: 90/100 on this factor. Category median: 86.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.New Image Pet Grooming: 83/100 on this factor. Category median: 82.A
83
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.New Image Pet Grooming: 89/100 on this factor. Category median: 97.A
89
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.New Image Pet Grooming: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.New Image Pet Grooming: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.New Image Pet Grooming: 100/100 on this factor. Category median: 56.A
100
Bar = this company · dark tick = category median.
Star ratings
209 Google reviews we collected
4.9of 5
5 stars19895%
4 stars52%
3 stars10%
2 stars21%
1 star31%
Praise vs complaints
Phrases our text analysis found in 172 written reviews
97%praise
Praise26697%
Complaints83%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price646%
Reasonable754%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results6423%
Staff & attitude6223%
Would recommend4717%
Speed & response4215%
Communication238%
Price & value238%
Honesty & trust135%
What customers talk about
We read 172 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“My dogs have been groomed by New Image Pet Grooming for many years and they always do the most amazing work!”
“Worst possible.”
“It is nice to see a small business have this high quality”
“I’d definitely recommend them to anyone in the area looking for a reliable and convenient mobile groomer.”
“I will never use them again nor would I recommend this amateur like service.”
“The whole process was easy to coordinate and were very responsive to all my questions, and having them come to us saved a lot of time and stress.”
“They are incredibly accommodating, communicative, and responsive.”
“She always sends my pup back looking fantastic, and the convenience and fair price can't be beat.”
“They are quick to respond by text and extremely dependable.”
People customers mention
Julie11 reviews
Angie8 reviews
Cat7 reviews
Kat6 reviews
Shepherd4 reviews
Groomers4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired New Image Pet Grooming for 5 kinds of job. Pick one to see what they paid and said.
SShelly5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
My dogs have been groomed by New Image Pet Grooming for many years and they always do the most amazing work! It's so convenient, they pull up into your driveway and it's just one on one with your pet and the groomer so it's perfect for dogs who need a safe and trusting environment. Christine did an amazing job!!
Great priceDog grooming
Sstace1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Convenient, trustworthy, and Iris is the best!
My big bundle of furry energy adores Iris — we get her every visit, which is awesome. She always sends my pup back looking fantastic, and the convenience and fair price can't be beat. Highly recommend!
Reasonable priceDog grooming
JJeremy3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I think it speaks volumes when my dogs are excited to see these groomers. Whenever we would take our dogs to places like PetSmart, our dogs would get separation anxiety. When we started grooming with New Image Pet Grooming, they would be excited to see the groomers.
I do not have the eye for detail, but my wife…
Great priceDog full service groomingDog nail trimming
DDanny3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I was in town visiting family and needed a convenient grooming option for my dog, so the mobile service was exactly what we needed. The whole process was easy to coordinate and were very responsive to all my questions, and having them come to us saved a lot of time and stress. My dog looked great afterward—clean,…
Great priceDog groomingDog bathing and blow dryDog full service grooming
JjasonLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Amazing work and was able to book me in last minute. Inside look real clean and nice. Ask for Julie she loves dog and amazing to work with.
Great priceDog grooming
SStephanie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
This is the best grooming service!!! I love not having to drive somewhere and drop my dog off for hours and then having to go back and pick him up. They do such a good job and is super affordable. Highly recommend to anyone in the area!
My dogs have been groomed by New Image Pet Grooming for many years and they always do the most amazing work! It's so convenient, they pull up into your driveway and it's just one on one with your pet and the groomer so it's perfect for dogs who need a safe and trusting environment. Christine did an amazing job!!
Price assessment: Great price
Services: Dog grooming
S
stace1 reviewiTotal number of Google reviews stace has written across all businesses on Google Maps, not just this one.
Convenient, trustworthy, and Iris is the best!
My big bundle of furry energy adores Iris — we get her every visit, which is awesome. She always sends my pup back looking fantastic, and the convenience and fair price can't be beat. Highly recommend!
Price assessment: Reasonable price
Services: Dog grooming
J
Jeremy Le3 reviewsiTotal number of Google reviews Jeremy has written across all businesses on Google Maps, not just this one.
I think it speaks volumes when my dogs are excited to see these groomers. Whenever we would take our dogs to places like PetSmart, our dogs would get separation anxiety. When we started grooming with New Image Pet Grooming, they would be excited to see the groomers.
I do not have the eye for detail, but my wife also really enjoys them because they really bring my wife’s vision into reality in how she wants our dogs (Pom and Aussie) to be groomed.
We would definitely recommend them! They are very punctual. They keep the environment very well maintained.
It is nice to see a small business have this high quality
Price assessment: Great price
Services: Dog full service grooming, Dog nail trimming
D
Danny Lam3 reviewsiTotal number of Google reviews Danny has written across all businesses on Google Maps, not just this one.
I was in town visiting family and needed a convenient grooming option for my dog, so the mobile service was exactly what we needed. The whole process was easy to coordinate and were very responsive to all my questions, and having them come to us saved a lot of time and stress. My dog looked great afterward—clean, well-groomed, and clearly well cared for. I’d definitely recommend them to anyone in the area looking for a reliable and convenient mobile groomer. Thanks again!!!
Price assessment: Great price
Services: Dog grooming, Dog bathing and blow dry, Dog full service grooming
J
jason vanLocal Guide · 17 reviewsiTotal number of Google reviews jason has written across all businesses on Google Maps, not just this one.
This is the best grooming service!!! I love not having to drive somewhere and drop my dog off for hours and then having to go back and pick him up. They do such a good job and is super affordable. Highly recommend to anyone in the area!
Services: Dog grooming
J
Jessica AllenLocal Guide · 14 reviewsiTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
We have been using this company for the last several years and I have been pleased with every step of their customer experience.
Pricing: fair a come to you service with attentive and skilled staff
Customer service; life happens and I have had to reschedule or modify visits in the past. This has been incredibly easy, usually handled over 1 to 2 text messages. They are incredibly accommodating, communicative, and responsive.
Quality: we have had a handful of groomers over the last several years. Every single one of them was kind to our girl, was friendly, and spent a sufficient amount of time with our pet.
Overall I am very pleased and would absolutely recommend them to anyone that has a pet that needs personal attention without the stress of a shop or leaving home.
Thank you guys for taking such great care of of Penelope. 💖
Price assessment: Great price
Services: Dog ear cleaning, Dog grooming, Dog bathing and blow dry, Dog full service grooming, Dog nail trimming
Response from the owner · 4 weeks ago
It has been an absolute joy taking care of your family. We treat every pup like they are our own so it is very easy to just shower them with lots of love and care. If your family ever adds on a new puppy, we would love to take care of you again!
C
Caroline PedlowLocal Guide · 20 reviewsiTotal number of Google reviews Caroline has written across all businesses on Google Maps, not just this one.
Love New Image pet grooming! We have been a customer for a couple of years now and have not been disappointed. They always work with your schedule and give advanced notice when they are on the way. I like the communication since grooming can take a little while longer (or shorter) depending on the dog. Our pookie always comes back looking so cute. Highly recommend them!
Price assessment: Reasonable price
Services: Dog bathing and blow dry, Dog full service grooming
Response from the owner · 4 weeks ago
We do everything we can to accommodate for you! We are here to provide a convenience for your family so don't worry at all we will take great are of you like always!
M
Miguel VelezLocal Guide · 5 reviewsiTotal number of Google reviews Miguel has written across all businesses on Google Maps, not just this one.
Terrific service and wonderful experience every time. After horrible visits at other retail stores that rhyme with “etCo” with our previous dog, we found this team and been with them ever sense. 100% would recommend
Price assessment: Reasonable price
Services: Dog ear cleaning, Dog anal gland expression, Dog grooming, Dog bathing and blow dry, Dog teeth brushing, Dog full service grooming, Dog nail trimming
Response from the owner · 4 weeks ago
We came from that industry that you are speaking of so we know exactly how it is. It's because of that experience that we were able to branch off and provide a customer first experience that we knew clients would appreciate!
P
Pana Redd1 reviewiTotal number of Google reviews Pana has written across all businesses on Google Maps, not just this one.
New Image has been wonderful to work with for mobile grooming! They are quick to respond by text and extremely dependable.
Elizabeth has been oh so helpful in patiently working with my large Pyrenees mix rescue dog - Thank you Elizabeth & New Image!
Price assessment: Reasonable price
Services: Dog grooming and styling, Dog nail trimming
Response from the owner · 4 weeks ago
It has bee such a pleasure working with your family! We absolutely love seeing you each time!
