Addiction treatment center · Laguna Niguel, CA · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%96+61Reliability 28%99+28Replies to reviews 8%100+8.2Experts Score= 97Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#2 of 46 nursing homesiPosition by Experts Score among all companies we track in this category. · better than 98%
5.0★★★★★226 Google reviews · 24 photos
96%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate New Leaf Detox and Treatment 5 out of 5 stars based on 226 reviews, with the owner responding to 91% of them. Feedback consistently highlights professional communication, comfortable accommodations, and a compassionate staff that provides individualized care during detox and therapy. Clients describe the facility as a supportive environment for recovery, noting that the team addresses specific needs effectively. No common criticisms emerge from the provided excerpts, as all listed reviews are positive.
Google rating: 5.0 out of 5 from 226 reviews (96% five-star).
Reviews on this page: 226 Google reviews (218 with written comments, 14 with photos).
Owner responses: the business replied to 91% of reviews.
Most recent review: October 21, 2026.
Service: Nursing Home serving Laguna Niguel, California.
Data from Google, last updated October 27, 2026.
Score profile vs other nursing homes
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: satisfaction.
New Leaf Detox and TreatmentNursing Homes median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.New Leaf Detox and Treatment: 96/100 on this factor. Category median: 83.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.New Leaf Detox and Treatment: 99/100 on this factor. Category median: 73.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 87.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 85.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.New Leaf Detox and Treatment: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.New Leaf Detox and Treatment: 100/100 on this factor. Category median: 90.A
100
Bar = this company · dark tick = category median.
Star ratings
226 Google reviews we collected
5.0of 5
5 stars21796%
4 stars94%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 218 written reviews
99%praise
Praise23299%
Complaints31%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude8034%
Would recommend7431%
Quality & results3515%
Honesty & trust2812%
Speed & response104%
Communication52%
Price & value31%
What customers talk about
We read 218 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Management communicated well, was professional, and made sure things ran smoothly.”
“I would absolutely recommend their services to anyone looking for help, support, and a fresh start.”
“I had a great experience at New Leaf, the staff was friendly and accommodating.”
“…e medical team managed my withdrawal with a care and competence that genuinely made me feel grateful.…”
“Whenever I needed anything, it was addressed quickly, and I always felt like my well-being truly mattered.”
“They never made anyone feel like just another client—they listened, treated people with dignity, and did everything they could within their responsibi…”
“If you need something they will help you as long as it’s reasonable.”
People customers mention
Monica10 reviews
Raven9 reviews
Jonathan6 reviews
David6 reviews
Sarah6 reviews
Kenya5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Eric1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
This was my first time in treatment so I did not know what to expect. The accommodations were beautiful and kept well. The staff is really well trained and it’s obvious that they care for you as an individual. I felt like I was well equipped to return home. Thank you all.
Stacey2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★
Five stars isn’t enough. I walked in broken, ashamed, and convinced I was beyond help. The staff here never once made me feel that way. From day one, the counselors treated me like a person, not a case file — and the medical team managed my withdrawal with a care and competence that genuinely made me feel grateful.…
Alisha4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
New Leaf saved my life, I really can’t day enough good things about the staff and program in this facility. I have been to treatment at other places and it was like night and day. So grateful that I found New Leaf and stuck it out.
Dustin1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
This was a great place to be a part of. The staff was awesome and super nice. Very welcoming. They really treat you well. I have learned a lot about myself. I have met new friends that I will continue to be in touch with. You can be happy and laugh till you cry. I strongly recommend this treatment to anyone trying to find sobriety.
Juan8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I spent 30 days at New Leaf, and I’m truly grateful for the experience. The entire staff was great and genuinely cared about helping me succeed. Raven and Monica were amazing, and my therapist, Kenya, saw a lot in me and helped me more than I can put into words. Anthony, my case manager, was also great and always…
Jacob5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
One of the best places I have been to.The staff and community here helped bring me back to life. After being drained of any motivation from trauma and bad mental health. This place works if you work it. Highly recommend.
⭐️⭐️⭐️⭐️⭐️ 10 STARS OUT OF 10!
New Leaf Treatment and Detox Center was hands down one of the best decisions I’ve ever made! From the management to the technicians, everyone was amazing. Management communicated well, was professional, and made sure things ran smoothly. The technicians were awesome and did everything they could to help and make sure I was comfortable.
What stood out the most was how they made you feel like you were at home with family instead of being in a treatment center. They showed care, compassion, and understanding when it mattered most, and that made a huge difference in my experience.
I’m truly grateful for the people there and the support they provided. Making the decision to seek treatment was a big step for me, and I’m so glad I chose New Leaf. I would absolutely recommend their services to anyone looking for help, support, and a fresh start.
If I could give them 10 stars, I would! Thank you, New Leaf, for making me feel welcomed, supported, and cared for. This was one of the best decisions I’ve ever made, and I’ll always appreciate the experience! ❤️
Response from the owner · 6 days ago
We appreciate your review.
Eric Cummins1 reviewiTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
This was my first time in treatment so I did not know what to expect. The accommodations were beautiful and kept well. The staff is really well trained and it’s obvious that they care for you as an individual. I felt like I was well equipped to return home. Thank you all.
Response from the owner · a week ago
We appreciate the 5-star rating. Thank you for sharing.
Rich Klinger1 reviewiTotal number of Google reviews Rich has written across all businesses on Google Maps, not just this one.
Five stars isn’t enough. I walked in broken, ashamed, and convinced I was beyond help. The staff here never once made me feel that way. From day one, the counselors treated me like a person, not a case file — and the medical team managed my withdrawal with a care and competence that genuinely made me feel grateful.
The program itself is laid back but focused. Group sessions, individual therapy, and the family program gave me tools I still use every single day. I left with a relapse plan, a support network, and for the first time in years, hope.
Response from the owner · a year ago
Stacey that’s such an awesome review!! Thank you so much for sharing. We really try to provide a comprehensive experience — we really care. Thanks for the shout out!
Alisha Heady4 reviewsiTotal number of Google reviews Alisha has written across all businesses on Google Maps, not just this one.
New Leaf saved my life, I really can’t day enough good things about the staff and program in this facility. I have been to treatment at other places and it was like night and day. So grateful that I found New Leaf and stuck it out.
Dustin Coomer1 reviewiTotal number of Google reviews Dustin has written across all businesses on Google Maps, not just this one.
This was a great place to be a part of. The staff was awesome and super nice. Very welcoming. They really treat you well. I have learned a lot about myself. I have met new friends that I will continue to be in touch with. You can be happy and laugh till you cry. I strongly recommend this treatment to anyone trying to find sobriety.
Response from the owner · a month ago
Thank you, Dustin! We’re so happy we could help you on this first step. Best of luck in your recovery, and looking forward to seeing you at aftercare and alumni!
Juan Galvan8 reviewsiTotal number of Google reviews Juan has written across all businesses on Google Maps, not just this one.
I spent 30 days at New Leaf, and I’m truly grateful for the experience. The entire staff was great and genuinely cared about helping me succeed. Raven and Monica were amazing, and my therapist, Kenya, saw a lot in me and helped me more than I can put into words. Anthony, my case manager, was also great and always willing to help. Overall, New Leaf has a great program and an incredible staff. I would definitely recommend New Leaf to anyone looking for help and a fresh start.
Response from the owner · a month ago
Juan, thank you so much for taking the time to share your experience! We are so happy you had a great time with our clinical and operations staff! Best of luck in your recovery.
Jacob Huber5 reviewsiTotal number of Google reviews Jacob has written across all businesses on Google Maps, not just this one.
One of the best places I have been to.The staff and community here helped bring me back to life. After being drained of any motivation from trauma and bad mental health. This place works if you work it. Highly recommend.
Response from the owner · 2 months ago
Jaycob, thank you so much for taking the time to write a review for us! Please be sure to stay in touch and come to our alumni programming. Best of luck on the journey friend!
Daniel Flores1 reviewiTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
This place is truly magic. The staff are wonderful and so comforting. This was my first and hopefully last time in treatment and I couldn’t have asked for a better experience. I will carry this place and the people I met here with me for the rest of my life.
Response from the owner · 2 months ago
Jessa, thank you so much for taking the time to share! We are so happy this experience felt magical. Although we so appreciate a four-star review, we would love to see how we could improve. If you wouldn’t mind, we’d love to get some more feedback from you on how we could get five stars. Feel free to email us at [email protected]. Best of luck on your journey, and we look forward to seeing you at our alumni programming!
