General contractor · The Village of Indian Hill, OH · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%67+16.2Value 14%95+13.4Replies to reviews 7%75+5.3Craft & service penalty99−0.1Momentum penalty82−1.8Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 11 ceiling repair servicesiPosition by Experts Score among all companies we track in this category. · better than 20%
4.8★★★★★172 Google reviews · 19 photos
92%five-star reviews
4.69★last 12 monthsiAverage stars on reviews from the last 12 months only.
5.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
New Leaf Home Repair and Remodeling handles various projects including bathroom remodeling, deck construction, water damage mitigation, and exterior repairs. Reviewers frequently praise the company for punctual arrivals, clear communication, professional conduct, and high-quality workmanship. However, several low-rated reviews criticize the mandatory fee for estimates, perceiving the pricing as excessive or uncompetitive for smaller jobs, while also noting instances of incomplete bid details or poor follow-up on initial inquiries.
Google rating: 4.8 out of 5 from 172 reviews (92% five-star).
Reviews on this page: 172 Google reviews (163 with written comments, 27 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: October 26, 2026.
Service: Ceiling Repair Service serving The Village of Indian Hill, Ohio.
Data from Google, last updated October 28, 2026.
Score profile vs other ceiling repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
This companyCeiling Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.New Leaf Home Repair and Remodeling: 75/100 on this factor. Category median: 90.B
75
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.New Leaf Home Repair and Remodeling: 67/100 on this factor. Category median: 85.B
67
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.New Leaf Home Repair and Remodeling: 99/100 on this factor. Category median: 98.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.New Leaf Home Repair and Remodeling: 95/100 on this factor. Category median: 100.A
95
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.New Leaf Home Repair and Remodeling: 82/100 on this factor. Category median: 100.A
82
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.New Leaf Home Repair and Remodeling: 75/100 on this factor. Category median: 75.B
75
Bar = this company · dark tick = category median.
Star ratings
172 Google reviews we collected
4.8of 5
5 stars15992%
4 stars53%
3 stars00%
2 stars11%
1 star74%
Praise vs complaints
Phrases our text analysis found in 163 written reviews
97%praise
Praise37597%
Complaints123%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price613%
Reasonable3573%
Overpriced12%
Not sure613%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude8823%
Quality & results8522%
Speed & response7018%
Would recommend4712%
Price & value4311%
Communication3910%
Honesty & trust154%
What customers talk about
We read 163 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone on the New Leaf team was friendly and had great communication.”
“Excellent experience from the quotation to completion of the job.”
“They responded quickly, stayed in touch and completed the job within 2 weeks.”
“Would highly recommend them for your remodeling needs.”
“TLDR I would avoid them for small repairs, as they do not seem interested in these.”
“They gave a very fair estimate for some water damage repairs.”
“Paid $75 for an estimate, only to find out they were way over priced on their small simple jobs.”
“From start to finish, they kept us informed, listened to our needs, implemented changes when needed, and demonstrated a superior work ethic.”
“He was prompt, his team was reliable and transparent.”
People customers mention
Noah16 reviews
Wyatt11 reviews
Jonah8 reviews
Karl5 reviews
David4 reviews
Mykelti3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired New Leaf Home Repair and Remodeling for 8 kinds of job. Pick one to see what they paid and said.
CChristopher7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★
They were very organized and arrived when they said. The job was completed on time and looks good. A treat to find a company with these basics.
Reasonable priceHome renovations
DDaleLocal Guide · 45 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★
They charge a $75 fee to give you an estimate. Who knows if the estimate is competitive.
Home repairs
JJohn13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Excellent experience from the quotation to completion of the job. High quality workmanship. I would highly recommend them.
Reasonable priceHome renovations
CCherriLocal Guide · 65 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
David and Karl did a mighty fine job on my family's bathroom and bedroom. They were strictly buisness and very pleasant! Would highly recommend them for your remodeling needs.
General constructionHome renovationsBathroom remodeling
BBrian2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
The team was did a great job with repairing wood rot in our foyer window frame as well some ceiling drywall repair. Very professional throughout. Highly recommend!
CConnieLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
We cannot adequately express our satisfaction with New Leaf Repair & Remodeling! They repaired our leaning retaining wall and replaced our nasty brick/sand lower level patio with concrete! Both are huge improvements!!! Their attention to detail is ourstanding! Their diligence in starting and completing a project is…
They were very organized and arrived when they said. The job was completed on time and looks good. A treat to find a company with these basics.
Price assessment: Reasonable price
Services: Home renovations
Response from the owner · a day ago
We truly appreciate your kind words and are delighted to know our team met your expectations with timeliness and quality. It's always our aim to provide excellent service, so your satisfaction is our reward. Thank you for trusting us with your project, and we can't wait to assist you again in the future!
D
Dale WimerLocal Guide · 45 reviewsiTotal number of Google reviews Dale has written across all businesses on Google Maps, not just this one.
They charge a $75 fee to give you an estimate. Who knows if the estimate is competitive.
Services: Home repairs
Response from the owner · 4 days ago
Thanks for the 2-star review. When we spoke by phone, I explained our $75 service charge up front. You decided it wasn’t something you wanted to pay, which is your right, but it also means we never came out to the property, so this review isn’t based on our work or an estimate we gave you.
The charge covers sending a qualified person to your home, taking measurements, diagnosing the problem, and putting together an accurate and very detailed written quote. That’s skilled work, and most people wouldn’t give theirs away for free either. We’re happy to help anyone who sees value in that.
Best of luck with your project.
J
John Harris13 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Excellent experience from the quotation to completion of the job. High quality workmanship. I would highly recommend them.
Price assessment: Reasonable price
Services: Home renovations
Response from the owner · a week ago
Thank you so much for sharing your wonderful experience with us! We're so pleased to know you’re happy with the quality of our work. Your recommendation means a lot to us. If you ever need our services again, we're here to help!
C
Cherri DLocal Guide · 65 reviewsiTotal number of Google reviews Cherri has written across all businesses on Google Maps, not just this one.
David and Karl did a mighty fine job on my family's bathroom and bedroom. They were strictly buisness and very pleasant! Would highly recommend them for your remodeling needs.
Services: General construction, Home renovations, Bathroom remodeling, Painting
Response from the owner · a week ago
We're truly grateful for your wonderful feedback! It’s fantastic that David and Karl could assist your family with their expertise and charm. We're delighted to have been part of your project and appreciate your recommendation wholeheartedly. Should you need anything else, we’re just a call away!
B
Brian Koesters2 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
The team was did a great job with repairing wood rot in our foyer window frame as well some ceiling drywall repair. Very professional throughout. Highly recommend!
Response from the owner · 2 weeks ago
We're so glad to hear about your positive experience, Brian! Knowing that we could address your repairs with professionalism is incredibly encouraging. Your recommendation means a lot to us. Looking forward to the opportunity to work with you again!
C
Connie EhlersLocal Guide · 16 reviewsiTotal number of Google reviews Connie has written across all businesses on Google Maps, not just this one.
We cannot adequately express our satisfaction with New Leaf Repair & Remodeling! They repaired our leaning retaining wall and replaced our nasty brick/sand lower level patio with concrete! Both are huge improvements!!! Their attention to detail is ourstanding! Their diligence in starting and completing a project is extraordinary! From start to finish, they kept us informed, listened to our needs, implemented changes when needed, and demonstrated a superior work ethic. All who worked on both projects were exceptionally
friendly and attentive. We wholeheartedly recommend New Leaf Repair & Remodeling!
Price assessment: Great price
Services: Exterior finishing
Response from the owner · a year ago
Thank you so much for your thoughtful review! We’re delighted to hear that you’re pleased with your new retaining wall and lower-level patio. Transforming these spaces into sturdy, attractive features was a rewarding project for our team. It’s wonderful to know that our attention to detail, communication, and dedication stood out to you. Meeting your needs and ensuring your satisfaction from start to finish is always our top priority. Thank you for recommending us so highly—it was a pleasure working with you!
S
Shane Lieurance7 reviewsiTotal number of Google reviews Shane has written across all businesses on Google Maps, not just this one.
Great communication from start to finish. I cannot say enough good things about this company. They would send a text message saying they would be there at 8:30 and every time they arrived at 8:30 smiling and saying hello and got to work. Had me do a walk around to make sure I was happy with everything. I asked them to do something extra and the team assigned to my project was like not problem. Had to have a boom lift on site and they were so cautious about my yard. Will definitely contact again when needing work done. Keep up the great work gentlemen!
Price assessment: Great price
Services: Home repairs
Response from the owner · 3 weeks ago
We're absolutely delighted to read your kind words! 😊 It’s fantastic to know our team's punctuality and attention to detail made a positive impression on you. Your willingness to reach out for future projects is the highest compliment we could receive. Look forward to working with you again!
R
Rick Knapp3 reviewsiTotal number of Google reviews Rick has written across all businesses on Google Maps, not just this one.
They responded quickly, stayed in touch and completed the job within 2 weeks. They saved me a lot of work and did a great job!
Price assessment: Reasonable price
Services: Home repairs
Response from the owner · 3 weeks ago
We're overjoyed to know you had such a positive experience with us! 😊 Knowing that we could ease your workload and deliver satisfaction within your timeframe means the world to us. Your kind words truly inspire our team. Feel free to reach out whenever you need us again!
A
Andreina GearhartLocal Guide · 27 reviewsiTotal number of Google reviews Andreina has written across all businesses on Google Maps, not just this one.
We had a leak in the tile shower pan in our master bath. No one could figure it out except New leaf. They repaired the leak without breaking up the tile in our bathroom and did an Excellent job. No More leaks! Thanks Dave!
Response from the owner · 3 weeks ago
It's wonderful to hear that our team could resolve your shower pan issue without having to disrupt your tiles! We're so glad to have provided you with a leak-free solution. Your satisfaction is incredibly motivating to us. Don’t hesitate to get in touch if there's anything more we can help with!
K
Karli Wilson8 reviewsiTotal number of Google reviews Karli has written across all businesses on Google Maps, not just this one.
Everyone on the New Leaf team was friendly and had great communication. We had some work done to repair subfloor, install an exterior door and replace wood rotted exterior trim. The work was completed in a timely manner and looks great.
Price assessment: Reasonable price
Services: General construction
Response from the owner · 3 weeks ago
Thank you so much for sharing your wonderful experience! 😊 We’re delighted to know you appreciated our team’s friendliness and communication. It’s fantastic that the project turned out well and met your expectations. If you need anything else, we're always here to help!
