iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%84+53.4Reliability 28%81+22.9Replies to reviews 8%41+3.4Experts Score= 80Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#199 of 235 house cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 15%
4.8★★★★★168 Google reviews · 4 photos
89%five-star reviews
4.90★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise New Process Cleaners for prompt service, friendly staff, and reasonable pricing, noting that items are often ready ahead of schedule. Recurring themes include efficient handling of delicate garments and alterations with clear communication. However, some reviews criticize inconsistent pricing, missed pickup appointments, and instances of rude staff or lost items.
Google rating: 4.8 out of 5 from 168 reviews (89% five-star).
Reviews on this page: 168 Google reviews (128 with written comments, 3 with photos).
Owner responses: the business replied to 62% of reviews.
Most recent review: October 23, 2026.
Service: House Cleaning Service serving Amsterdam, New York.
Data from Google, last updated October 26, 2026.
Score profile vs other house cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
New Process CleanersHouse Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.New Process Cleaners: 84/100 on this factor. Category median: 92.A
84
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.New Process Cleaners: 81/100 on this factor. Category median: 91.A
81
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.New Process Cleaners: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.New Process Cleaners: 41/100 on this factor. Category median: 83.C
41
Bar = this company · dark tick = category median.
Star ratings
168 Google reviews we collected
4.8of 5
5 stars15089%
4 stars117%
3 stars11%
2 stars11%
1 star53%
Praise vs complaints
Phrases our text analysis found in 128 written reviews
98%praise
Praise18698%
Complaints32%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6233%
Quality & results3619%
Speed & response3619%
Would recommend2413%
Price & value179%
Communication74%
Honesty & trust74%
What customers talk about
We read 128 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We have been customers of New Process for over twenty years and recommend their professional and friendly business to everyone.”
“I had no issues I dropped off a suit jacket and pants and had it back in three days that is great service.”
“Needed my dry cleaning within a few days and they made sure I had it on time .”
“I really appreciated the excellent customer service and would definitely recommend them!”
“it came out amazing and they had it done within a couple of days and at a great price!”
“I needed a dress steamed, and they provided quick service and kept me updated throughout the process.”
“Great owner with integrity and nice customer service.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Walt4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
We have been customers of New Process for over twenty years and recommend their professional and friendly business to everyone.
Walt Lane
Mikaela7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
They were amazing to work with! I needed my bridesmaid dress steamed for the wedding I am in. I didn’t know where to go and my seamstress suggested them and by am I happy she did! The material is satin and we all know how finicky that can be.. it came out amazing and they had it done within a couple of days and at a…
James2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★
I had no issues I dropped off a suit jacket and pants and had it back in three days that is great service.
LisaLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
I was very impressed with this store. I found this store online and went there to bring 2 winter coats to be cleaned for a friend of mine. The employees are very friendly and knowledgeable. I was quoted a price and told the items would be back in about a week, maybe longer due to the drying process for coats. The…
Theresa3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Process cleaner's staff was pleasant and helpful. Needed my dry cleaning within a few days and they made sure I had it on time . Great place I will always go back . Thank you process cleaners.
MaryLocal Guide · 87 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Very friendly staff ! A special deal was going on and a queen size comforter was dry cleaned for $29.99 .
Nothing but wonderful things to say !
Keep up the good work !
Extremely fast and professional. Everything came out exceeding expectations!!
Response from the owner · 3 days ago
Anthony, thank you for sharing this fantastic feedback. It’s great to hear our speed and professionalism went beyond what you expected. Your praise energizes our team to keep improving. We look forward to helping you again.
Dana Beyer2 reviewsiTotal number of Google reviews Dana has written across all businesses on Google Maps, not just this one.
We appreciate your consistent support, Dana. It’s great to hear our quality and pricing continue to work well for you. We will keep working hard to maintain that standard and look forward to serving you again.
Amy wellman10 reviewsiTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
Christina, we are thrilled you liked how everything turned out. Your compliment brightens our team’s day and motivates us to keep delivering high quality work. We hope to assist you again soon.
Bobbi Trudel3 reviewsiTotal number of Google reviews Bobbi has written across all businesses on Google Maps, not just this one.
Great service! Both actual cleaning and pleasant people. Reasonable prices too.
Response from the owner · 4 days ago
Bobbi, thank you for the wonderful review. We are glad our cleaning and friendly team made a positive impression and that our pricing suited you. Your kind words boost our team's motivation. We look forward to serving you again.
Walt Lane4 reviewsiTotal number of Google reviews Walt has written across all businesses on Google Maps, not just this one.
We have been customers of New Process for over twenty years and recommend their professional and friendly business to everyone.
Walt Lane
Response from the owner · 5 days ago
We truly appreciate being your choice for over twenty years, Walt. Your recommendation means a lot to our team, and we are glad our service continues to meet your expectations. We look forward to serving you for many years to come.
Tom Coman2 reviewsiTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
Tom, thank you for the five star rating. We’re glad our team provided professional, polite and timely service and that your experience was smooth. We appreciate your feedback and look forward to assisting you again.
Mikaela Perham7 reviewsiTotal number of Google reviews Mikaela has written across all businesses on Google Maps, not just this one.
They were amazing to work with! I needed my bridesmaid dress steamed for the wedding I am in. I didn’t know where to go and my seamstress suggested them and by am I happy she did! The material is satin and we all know how finicky that can be.. it came out amazing and they had it done within a couple of days and at a great price! I will be going back to them for my future dry cleaning needs.
Response from the owner · 5 days ago
Mikaela, thank you for the kind words. We are so pleased the satin dress steamed perfectly and that we could have it ready in time for the wedding. We appreciate your recommendation and look forward to assisting with your future dry cleaning needs.
James Caputo2 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
I had no issues I dropped off a suit jacket and pants and had it back in three days that is great service.
Response from the owner · 2 weeks ago
James, thank you for the five-star rating. We are thrilled to know you had a great experience and appreciate you taking a moment to share your support. We look forward to serving you again soon.
Lisa De Hart RhodesLocal Guide · 18 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
I was very impressed with this store. I found this store online and went there to bring 2 winter coats to be cleaned for a friend of mine. The employees are very friendly and knowledgeable. I was quoted a price and told the items would be back in about a week, maybe longer due to the drying process for coats. The employee said she saw some dirt that might take longer. I dropped the coats off on a Tuesday. I was totally surprised when I received a text message late Thursday afternoon saying that the coats were done and ready for pickup! I went on Friday morning and picked up the coats, and they looked amazing 🤩. My friend was very excited to get her coats back so soon and how wonderfully clean they were.
WE WILL DEFINITELY BE GOING BACK THERE AGAIN IN THE FUTURE FOR OUR CLEANING NEEDS🥰!
Response from the owner · 6 days ago
Lisa, thank you for sharing this wonderful experience. We are thrilled our team’s care and quick turnaround exceeded your expectations and that the coats came back looking great. We appreciate your trust and are excited to welcome you both back for future cleaning needs.
