iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%95+55.8Reliability 26%91+23.7Value 15%91+13.8Craft & service penalty64−3.6Experts Score= 90Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#21 of 43 landscapersiPosition by Experts Score among all companies we track in this category. · better than 52%
4.9★★★★★50 Google reviews · 23 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
New South Landscaping Inc holds a 4.9-star rating from 50 Google reviews, with the owner responding to 16% of them. Customers frequently cite punctuality, clear communication, and fair pricing for services including patio installation, retaining walls, sod, and general landscaping. Most reviewers highlight the team's professionalism and thorough cleanup, while the sole one-star complaint notes that work was not completed despite payment.
Google rating: 4.9 out of 5 from 50 reviews (98% five-star).
Reviews on this page: 50 Google reviews (46 with written comments, 15 with photos).
Owner responses: the business replied to 16% of reviews.
Most recent review: August 11, 2026.
Service: Landscaper serving Raleigh, North Carolina.
Data from Google, last updated October 26, 2026.
Score profile vs other landscapers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: craft & service.
New South Landscaping IncLandscapers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.New South Landscaping Inc: 95/100 on this factor. Category median: 89.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.New South Landscaping Inc: 91/100 on this factor. Category median: 88.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.New South Landscaping Inc: 64/100 on this factor. Category median: 97.B
64
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.New South Landscaping Inc: 91/100 on this factor. Category median: 100.A
91
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.New South Landscaping Inc: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 67.–
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Bar = this company · dark tick = category median.
Star ratings
50 Google reviews we collected
4.9of 5
5 stars4998%
4 stars00%
3 stars00%
2 stars00%
1 star12%
Praise vs complaints
Phrases our text analysis found in 46 written reviews
100%praise
Praise113100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price450%
Reasonable450%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results2219%
Staff & attitude2219%
Speed & response2219%
Would recommend2018%
Price & value1211%
Communication1110%
Honesty & trust44%
What customers talk about
We read 46 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We had an awesome experience with New South Landscaping!”
“The job was done in two days and the crew was very nice and professional.”
“They showed up quickly to give us a quote, were very communicative while we were in the planning stages, and showed up on time when they said they would.”
“Based on my experience with New South Landscaping I would highly recommend their service.”
“Kevin and the team were professional, quick, and reasonably priced.”
“The owner, Kevin, was extremely communicative and fit our project in quickly.”
“From start to finish, they were professional, reliable, and detail-oriented.”
People customers mention
Kevin14 reviews
Andrew11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired New South Landscaping Inc for 8 kinds of job. Pick one to see what they paid and said.
Michelle8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We had an awesome experience with New South Landscaping! They showed up quickly to give us a quote, were very communicative while we were in the planning stages, and showed up on time when they said they would. They installed a bunch of sod for us and cleaned up after themselves. Kevin was also ready available for…
Reasonable priceLandscape installations
Jerry7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
New South landscaping ROCKS! Rainwater runoff was causing erosion problems in my back yard. Kevin’s crew created a dry creek bed with river rock and a few large stones which created a beautiful mountain like scene and more importantly will alleviate the erosion issue. The crew did an amazing job that exceeded my…
Great priceLandscape installations+ Responsiveness+ Punctuality+ Quality
Carmen6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
New South Landscaping were phenomenal from start to finish. They came up with a great design for my yard including plants, trees, and extended patio with lights.
Reasonable priceLandscape installations
Liz7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Absolutely wonderful experience with New South Landscaping! The owner, Kevin, was extremely communicative and fit our project in quickly. The quote was clear and fair. The job was done in two days and the crew was very nice and professional. Overall, I would recommend them for polished, high quality work.
Sheila3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★
This was such a positive experience. They were on time, very personable and made sure I was satisfied. Our backyard transformation is what sealed the deal. Thanks Andrew, Kevin and their team for making our outdoor living feel like we are always on vacation. Our home is complete. We highly recommend New South.
Reasonable priceRetaining wallsLandscape design
WendyLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
We used New South Landscaping to redo the area in front of our house. Kevin was very helpful in suggestions for bushes/plants that would be low maintenance, appealing to the eye, and grow well given amount of shade/sun in the area. We received an estimate within several days of his initial visit, and once accepted…
We had an awesome experience with New South Landscaping! They showed up quickly to give us a quote, were very communicative while we were in the planning stages, and showed up on time when they said they would. They installed a bunch of sod for us and cleaned up after themselves. Kevin was also ready available for any questions we had and was a pleasure to work with. We will definitely use them for our future landscaping needs.
Price assessment: Reasonable price
Services: Landscape installations
Jerry clayton7 reviewsiTotal number of Google reviews Jerry has written across all businesses on Google Maps, not just this one.
New South landscaping ROCKS! Rainwater runoff was causing erosion problems in my back yard. Kevin’s crew created a dry creek bed with river rock and a few large stones which created a beautiful mountain like scene and more importantly will alleviate the erosion issue. The crew did an amazing job that exceeded my expectations. The yard now looks fantastic. I have difficulty getting grass to grow because of shade so Kevin's crew expanded the natural area with triple shredded mulch and some fern plants and liriope grass which alleviates the grass growing issue and also looks great. Kevin's thoughtful design and my desires lined up well and most importantly my wife is very happy with how it turned out!
Based on my experience with New South Landscaping I would highly recommend their service.
Price assessment: Great price
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Landscape installations
Response from the owner · 4 years ago
Thank you for taking the time to give us a review. It was a pleasure serving you.
Carmen Heuer6 reviewsiTotal number of Google reviews Carmen has written across all businesses on Google Maps, not just this one.
New South Landscaping were phenomenal from start to finish. They came up with a great design for my yard including plants, trees, and extended patio with lights.
Price assessment: Reasonable price
Services: Landscape installations
Liz Hye7 reviewsiTotal number of Google reviews Liz has written across all businesses on Google Maps, not just this one.
Absolutely wonderful experience with New South Landscaping! The owner, Kevin, was extremely communicative and fit our project in quickly. The quote was clear and fair. The job was done in two days and the crew was very nice and professional. Overall, I would recommend them for polished, high quality work.
Sheila stokes3 reviewsiTotal number of Google reviews Sheila has written across all businesses on Google Maps, not just this one.
This was such a positive experience. They were on time, very personable and made sure I was satisfied. Our backyard transformation is what sealed the deal. Thanks Andrew, Kevin and their team for making our outdoor living feel like we are always on vacation. Our home is complete. We highly recommend New South.
Price assessment: Reasonable price
Services: Retaining walls, Landscape design
Wendy PardueLocal Guide · 13 reviewsiTotal number of Google reviews Wendy has written across all businesses on Google Maps, not just this one.
We used New South Landscaping to redo the area in front of our house. Kevin was very helpful in suggestions for bushes/plants that would be low maintenance, appealing to the eye, and grow well given amount of shade/sun in the area. We received an estimate within several days of his initial visit, and once accepted were put on the schedule promptly. The team did a great job with the tear out and installation, including white river rock, mulch, and new border. They also cleaned up nicely. I would highly recommend!
Price assessment: Reasonable price
Services: Landscape installations
Barbara Upfield5 reviewsiTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
I had a tremendous experience working with Andrew and Kevin. They were extremely responsive and professional! They were very willing to accomodate small changes to the project mid stream. Additionally, they coordinated with/scheduled other vendors (pavilion installation, electrician, etc.) which made completion of the whole project seemless/easier for me.
They take pride in their work and made customer satisfaction a priority throughout the whole project!
Price assessment: Great price
Services: Hardscaping
Chris Fandrey9 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
We had New South do a good sized back yard project at our home in north Raleigh including a large patio, sitting wall, pergola, and general landscaping of plants/mulch. Andrew and the team did a great job from the design of the project through to completion. One thing I really appreciate about New South is Andrew was on site consistently and worked with us the entire way through on any minor items that came up during the work. They did an excellent job and I highly recommend them and will definitely work with them again in the future as we have more landscaping projects come up!
Mike McCauley3 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Andrew and his crew were a pleasure to work with. They transformed the curb appeal of our home in Heritage. We are thrilled and have received compliments from our neighbors
