Flooring contractor · Rochester, NY · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%75+18.2Value 14%100+14.1Replies to reviews 7%85+6Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#12 of 15 garage floor coatingiPosition by Experts Score among all companies we track in this category. · better than 21%
4.9★★★★★135 Google reviews · 24 photos
96%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
New York Flooring and Interior holds a 4.9 rating from 135 reviews, with the owner responding to ninety percent of feedback. Customers frequently cite punctuality, clear communication, and fair pricing for hardwood installation and refinishing services. Recurring themes include professional conduct, thorough cleanup, and the ability to solve unexpected issues during projects. However, some low-star reviews criticize specific carpet installations for not honoring quotes or delivering expected quality.
Google rating: 4.9 out of 5 from 135 reviews (96% five-star).
Reviews on this page: 135 Google reviews (125 with written comments, 24 with photos).
Owner responses: the business replied to 90% of reviews.
Most recent review: October 9, 2026.
Service: Garage Floor Coating Company serving Rochester, New York.
Data from Google, last updated November 5, 2026.
Score profile vs other garage floor coating
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
This companyGarage Floor Coating median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.New York Flooring and Interior: 88/100 on this factor. Category median: 98.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.New York Flooring and Interior: 75/100 on this factor. Category median: 98.B
75
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.New York Flooring and Interior: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.New York Flooring and Interior: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.New York Flooring and Interior: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.New York Flooring and Interior: 85/100 on this factor. Category median: 100.A
85
Bar = this company · dark tick = category median.
Star ratings
135 Google reviews we collected
4.9of 5
5 stars13096%
4 stars00%
3 stars11%
2 stars21%
1 star21%
Praise vs complaints
Phrases our text analysis found in 125 written reviews
98%praise
Praise29398%
Complaints62%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price632%
Reasonable1368%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6823%
Quality & results6221%
Would recommend6120%
Speed & response4615%
Price & value3110%
Communication269%
Honesty & trust52%
What customers talk about
We read 125 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone from Terri in the office, to Scott the owner to Francis & Andrew were very accessible and helpful to answer any questions and give some guidance.”
“They did an awesome job, handled a couple hurdles like fridge water line leaking and fixed it quickly with a home depot trip.”
“We had our floors refinished 4 months ago and they look terrible.”
“If you want a competent, friendly, skilled company, I highly recommend New York flooring.”
“Communication throughout the entire process was excellent, and they were reliable, responsive, and easy to work with.”
“If I knew it was this reasonably priced I would have done it ten years ago.”
“We were given a quote that beat other competitors only to find it didn't include repair of damaged floors finishing the stairs like we thought and cos…”
“From start to finish, Scott was communicative, knowledgeable and unflappable.”
“Up front competitive pricing and Scott stayed in touch throughout the whole process, highly recommend, thanks again!”
People customers mention
Scott24 reviews
Francis4 reviews
Andrew4 reviews
Santillo3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired New York Flooring and Interior for 8 kinds of job. Pick one to see what they paid and said.
KKim8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Scott and the crew at New York flooring were great to work with! Everyone from Terri in the office, to Scott the owner to Francis & Andrew were very accessible and helpful to answer any questions and give some guidance. The customer service was A+++. And our hardwood floors look great! Not only our hardwoods, but…
SStephen3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
These floors look GREAT! They did an awesome job, handled a couple hurdles like fridge water line leaking and fixed it quickly with a home depot trip. These guys went above and beyond! I HIGHLY recommend them if you’re looking to refinish floors. If I knew it was this reasonably priced I would have done it ten years ago.
Wood floor sandingWood floor restoration
JJim5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The price was fair. The work was well done. They were easy to communicate with. And the installers were neat and cleaned up after the project was complete. I would recommend them.
Install flooring
NNancy12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Positive experience starting with Teri, Scott who evaluated job, Francis, Chris, Andrew and others. Greatly appreciated moving furniture back in place
Reasonable priceWood floor restoration
LLaraLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Scott Santillo is the best. He sanded and refinished our red oak floors and installed new red oak to match. From start to finish, Scott was communicative, knowledgeable and unflappable. He’s clearly very good at what he does: Our floors look absolutely gorgeous. He has a great eye and steered us in the right…
LLauren1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We had a great experience having our hardwood floors installed! The team was professional, detail-oriented, and did beautiful work. Communication throughout the entire process was excellent, and they were reliable, responsive, and easy to work with. We’re so happy with our floors and would absolutely recommend them!
Scott and the crew at New York flooring were great to work with! Everyone from Terri in the office, to Scott the owner to Francis & Andrew were very accessible and helpful to answer any questions and give some guidance. The customer service was A+++. And our hardwood floors look great! Not only our hardwoods, but they installed some LVT for us as well. If you want a competent, friendly, skilled company, I highly recommend New York flooring.
Response from the owner · 2 weeks ago
thank you so much Kim! I am glad everyone was helpful and everything went smooth for you!
S
Stephen Happ3 reviewsiTotal number of Google reviews Stephen has written across all businesses on Google Maps, not just this one.
These floors look GREAT! They did an awesome job, handled a couple hurdles like fridge water line leaking and fixed it quickly with a home depot trip. These guys went above and beyond! I HIGHLY recommend them if you’re looking to refinish floors. If I knew it was this reasonably priced I would have done it ten years ago.
The price was fair. The work was well done. They were easy to communicate with. And the installers were neat and cleaned up after the project was complete. I would recommend them.
Services: Install flooring
Response from the owner · 2 weeks ago
thank you Jim for the recommendation!
N
Nancy Dilcher12 reviewsiTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
Scott Santillo is the best. He sanded and refinished our red oak floors and installed new red oak to match. From start to finish, Scott was communicative, knowledgeable and unflappable. He’s clearly very good at what he does: Our floors look absolutely gorgeous. He has a great eye and steered us in the right direction for our finish, and he knows about other aspects of home improvement, which really came in handy for us. On top of all that, NY Flooring and Interior was by far the most reasonable of all the companies we consulted (including the big names around town). We are so glad we went with Scott’s company. You won’t regret doing the same!
Lara, Thank you so much for the wonderful review! We truly appreciate you taking the time to share your experience. Scott takes great pride in his work, and we’re so happy to hear that you love how your red oak floors turned out!
L
Lauren Sanzone1 reviewiTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
We had a great experience having our hardwood floors installed! The team was professional, detail-oriented, and did beautiful work. Communication throughout the entire process was excellent, and they were reliable, responsive, and easy to work with. We’re so happy with our floors and would absolutely recommend them!
Price assessment: Reasonable price
Services: Install flooring
Response from the owner · 2 months ago
Lauren, Thank you so much for the kind words! We truly appreciate you trusting our team with your hardwood floors. It was a pleasure working with you, and we’re so happy to hear how much you love the finished result! Thank you for choosing us and for recommending our team
G
George Papasouliotis7 reviewsiTotal number of Google reviews George has written across all businesses on Google Maps, not just this one.
Working with all of you has been an absolute wonderful experience!! You are all conscientious,professional, so kind and so efficient!! An extra thank you to Andrew who has been so helpful and always available when needed!!I highly recommend this group to anyone and will pass the word along to anyone who needs floors done! Thank you for making our experience so great!
Thank you george for your kind words! We are happy to know you were happy with our staff and Andrew. I will be sure to share your wonderful words with him! Please let us know if you need anything in the future. Enjoy your new floors! :)
C
C UhrichLocal Guide · 16 reviewsiTotal number of Google reviews C has written across all businesses on Google Maps, not just this one.
Thank you so much for the wonderful feedback! It was a pleasure working with you, and we are thrilled to hear you’re loving your floors. We appreciate you taking the time to share your experience. If you ever need anything in the future, we are here to help!
R
raptorcoastermaniac3 reviewsiTotal number of Google reviews raptorcoastermaniac has written across all businesses on Google Maps, not just this one.
Great experience from estimate through refinishing our hardwood floors. Andrew and Tyson did a lot of the work and they did a great job. They were all very respectful of our house and they made our old hardwood floors look amazing and brand new. Price was also reasonable.
Price assessment: Reasonable price
Services: Wood floor restoration
Response from the owner · 4 months ago
Thank you so much for sharing your experience! We’re thrilled to hear that Andrew and Tyson took great care of your home and that your hardwood floors look brand new again. We truly appreciate your trust in us and are glad you found the pricing reasonable. Enjoy those refreshed floors!
T
Terri Majcher7 reviewsiTotal number of Google reviews Terri has written across all businesses on Google Maps, not just this one.
My refinished floors are beautiful. I am very pleased. Nice people. Good communication. I made a great choice.
Price assessment: Reasonable price
Services: Wood floor restoration
Response from the owner · 7 months ago
Thank you so much for the kind words Terri! We’re really glad you’re happy with how the floors turned out. It was a pleasure working with you, and we truly appreciate you choosing us!
