Experts Reviews · Company report
New York Flooring and Interior logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%75+18.2Value 14%100+14.1Replies to reviews 7%85+6Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

New York Flooring and Interior

Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #12Position by Experts Score among all companies we track in this category. of 15 garage floor coating · 4.9★ from 135 Google reviews

Report card

Percentile vs other garage floor coating (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.New York Flooring and Interior is better than 88% of garage floor coating.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.New York Flooring and Interior is better than 75% of garage floor coating.B
75
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.New York Flooring and Interior is better than 100% of garage floor coating.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.New York Flooring and Interior is better than 100% of garage floor coating.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.New York Flooring and Interior is better than 100% of garage floor coating.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.New York Flooring and Interior is better than 85% of garage floor coating.A
85

Reviews for your job

Customers hired New York Flooring and Interior for 8 kinds of job.

New York Flooring and Interior for install flooring

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.27
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 96/100.How Job match is calculatedBuilt only from reviews Google tagged “Install flooring”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 3
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 27 Google reviews tagged “Install flooring”

Jim5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The price was fair. The work was well done. They were easy to communicate with. And the installers were neat and cleaned up after the project was complete. I would recommend them.

Install flooring
LaraLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Scott Santillo is the best. He sanded and refinished our red oak floors and installed new red oak to match. From start to finish, Scott was communicative, knowledgeable and unflappable. He’s clearly very good at what he does: Our floors look absolutely gorgeous. He has a great eye and steered us in the right…

Reasonable priceInstall flooringWood floor sandingWood floor restoration
Lauren1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We had a great experience having our hardwood floors installed! The team was professional, detail-oriented, and did beautiful work. Communication throughout the entire process was excellent, and they were reliable, responsive, and easy to work with. We’re so happy with our floors and would absolutely recommend them!

Reasonable priceInstall flooring
George7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Working with all of you has been an absolute wonderful experience!! You are all conscientious,professional, so kind and so efficient!! An extra thank you to Andrew who has been so helpful and always available when needed!!I highly recommend this group to anyone and will pass the word along to anyone who needs floors…

Reasonable priceInstall flooringWood floor sandingWood floor restoration
Nicole5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

From start to finish, the the experience with New York Flooring was wonderful. Professional, courteous, and hardworking employees, and my floors are gorgeous. I would definitely recommend this company.

Customer photo from Nicole's review
Great priceInstall flooring
Betty9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Great overall experience. Very professional.

Reasonable priceInstall flooring
Spencer4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Andrew is a beast!!!!! Highly recommend him and the squad!!

Customer photo from Spencer's review
Great priceInstall flooring
Craig7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

They were extremely good at hardwood flooring, easy to work with, and kept the inconveniences to a minimum. Highly recommended!

Reasonable priceInstall flooring
Lou7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Company came to work on time and worked a full day. They are very neat and detail oriented. Their quote for the job was very competitive.They finished project on time and our floors are gorgeous.

Great priceInstall flooringWood floor sandingWood floor repairs
Jeff3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Outstanding company. Excellent customer relations, top notch quality, sensitive to customer schedule. They did our entire house with new solid hardwood floors. Highly recommended.

Install flooringWood floor refinishing+ Responsiveness+ Punctuality+ Quality
matthewLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Scott was very thorough and detailed, all the way from the estimate to install. Crew arrived right on time, was very friendly, clean, and floor looks wonderful. They will certainly be doing my other flooring needs in the future.

Install flooring+ Responsiveness+ Punctuality+ Quality
Deborah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had tile in the foyer and wood in our sunroom. Scott and his crew installed wood in the foyer and seamlessly connected both spaces. It looks gorgeous! Great work and such a pleasure to work with! Thank you so much!

Install flooringWood floor restorationWood floor sanding+ Responsiveness+ Punctuality+ Quality
Nick4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Top notch! They were responsive, and knowledgable, and our kitchen floor looks amazing. I would absolutely recommend them! Next time we need flooring, I won't be digging through dozens of sites, I know who to call.

Install flooring+ Responsiveness+ Punctuality+ Quality
JessicaLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We just used New York Flooring & Interior for the second year in a row!!! Last year they installed hardwood floors in the only two rooms on our main floor that didn’t have hardwoods and it looks AMAZING. We were a little nervous that it might not look great against the existing floors that have been there for 20+…

Floor refinishingInstall flooringWood floor sanding+ Responsiveness+ Punctuality+ Quality
Shealyn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Scott and his team were REALLY FAST, easy to work with, flexible, and on time. Would recommend to anyone! Thanks again guys.

Install flooring+ Responsiveness+ Punctuality+ Quality
Steve-08 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Scott did a great job communicating with our customer throughout the job. His quality of work is top notch!

Install flooring+ Responsiveness+ Punctuality+ Professionalism
RyanLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very prompt, courteous and efficient. Scott said the whole job would take three days. That alone was impressive but, it only took two! They went above and beyond to help my mother do a few extra details in the house that had nothing to do with the original job and charged nothing. I would highly recommend this…

Install flooringTile work installationTile work replacement+ Responsiveness+ Punctuality+ Quality
Agp1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had Scott and his team from New York Flooring and Interior come in and fix our old hardwood floors. At first we thought they couldn’t be saved but we were wrong! Thank you guys for an amazing job well done!

Floor refinishingFloor repairs & maintenanceFlooring repair+ Responsiveness+ Punctuality+ Quality
Gedeon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional, timely and showed care of the service and product.

Install flooring+ Responsiveness+ Punctuality+ Quality
Michael5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I called for a quote and they had someone out here the same day. Everyone was professional and friendly. The quote was reasonable. When the crew started they made sure to communicate the process and got it done quickly. I would highly recommend them to anyone needing their floors done. Great people and great work.

FlooringInstall flooringInstallation+ Responsiveness+ Punctuality+ Quality
MelanieLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Highly, highly recommend Scott Santillo’s NY Flooring Company for hardwood flooring repair/refinishing! We hired Scott to repair and refinish the hardwood flooring in our home. He provided great value for the money; the floors looked so beautiful at completion that my brother said he kind of wished he wasn’t putting…

FlooringInstall flooringInstallation+ Responsiveness+ Punctuality+ Quality
Melissa5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I went with NY Flooring to install new tile flooring in my kitchen and hardwood in my living room and I was deeply pleased with the exceptional service this company offered from start to finish. I would recommend them to anyone!

FlooringInstall flooringInstallation+ Responsiveness+ Punctuality+ Quality
Nicole10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very professional, quality work performed and met deadlines! Love our new floors

FlooringInstall flooringInstallation
Apostle1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Install flooring+ Quality+ Professionalism
ChristieLocal Guide · 122 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

FlooringInstall flooring+ Responsiveness+ Punctuality+ Quality
Jamie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

FlooringInstall flooringInstallation+ Responsiveness+ Punctuality+ Quality
Graeme7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Install flooring+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 32%Reasonable 68%Overpriced 0%Not sure 0%

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