Experts Reviews · Company report
New York Flooring and Interior logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%75+18.2Value 14%100+14.1Replies to reviews 7%85+6Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

New York Flooring and Interior

Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #12Position by Experts Score among all companies we track in this category. of 15 garage floor coating · 4.9★ from 135 Google reviews

Report card

Percentile vs other garage floor coating (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.New York Flooring and Interior is better than 88% of garage floor coating.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.New York Flooring and Interior is better than 75% of garage floor coating.B
75
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.New York Flooring and Interior is better than 100% of garage floor coating.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.New York Flooring and Interior is better than 100% of garage floor coating.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.New York Flooring and Interior is better than 100% of garage floor coating.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.New York Flooring and Interior is better than 85% of garage floor coating.A
85

Reviews for your job

Customers hired New York Flooring and Interior for 8 kinds of job.

New York Flooring and Interior for wood floor sanding

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.19
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 96/100.How Job match is calculatedBuilt only from reviews Google tagged “Wood floor sanding”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 2
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 19 Google reviews tagged “Wood floor sanding”

Stephen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

These floors look GREAT! They did an awesome job, handled a couple hurdles like fridge water line leaking and fixed it quickly with a home depot trip. These guys went above and beyond! I HIGHLY recommend them if you’re looking to refinish floors. If I knew it was this reasonably priced I would have done it ten years ago.

Customer photo from Stephen's reviewCustomer photo from Stephen's review
Wood floor sandingWood floor restoration
LaraLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Scott Santillo is the best. He sanded and refinished our red oak floors and installed new red oak to match. From start to finish, Scott was communicative, knowledgeable and unflappable. He’s clearly very good at what he does: Our floors look absolutely gorgeous. He has a great eye and steered us in the right…

Reasonable priceInstall flooringWood floor sandingWood floor restoration
George7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Working with all of you has been an absolute wonderful experience!! You are all conscientious,professional, so kind and so efficient!! An extra thank you to Andrew who has been so helpful and always available when needed!!I highly recommend this group to anyone and will pass the word along to anyone who needs floors…

Reasonable priceInstall flooringWood floor sandingWood floor restoration
CLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Highly recommend! Well organized, very communicative, and professional. My floors look amazing!

Reasonable priceWood floor sandingWood floor restoration
Mase6073 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Scott and his team at NY flooring were great! Very professional and knowledgeable. Our old floors turned out great and we wouldn't hesitate to recommend them to anyone.

Great priceWood floor sandingWood floor restorationWood floor repairs
Brian4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Andrew and Chris did a great job refinishing our floors. Professional and punctual. Scott was very knowledgeable and offered good ideas for some tricky spots with our floors during his visit to give me a quote. Highly recommend.

Reasonable priceWood floor sandingWood floor restorationWood floor repairs
Samantha3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

BEYOND impressed and happy with Scott’s and his team’s professionalism, impeccable work, and creative problem-solving with every step of our project. There were so many instances of going above and beyond to make sure we were in love with our floors, no matter what and in lightning speed somehow - even working the…

Customer photo from Samantha's reviewCustomer photo from Samantha's review
Great priceWood floor sandingWood floor repairs
Danielle3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Terri, Scott, and Francis were so lovely to work with! My floors look so good and they got my job in so fast! I’d say I’d call them in the future for work, but my house is all done, I’ll definitely be passing their contact along to my friends!

Great priceWood floor sanding
Meghan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

New York flooring was phenomenal to work with. They restored our 60 year old hardwood floors. They are very personable, fairly priced and have great communication. I felt comfortable welcoming them into my home and was overwhelmed with the amazing results. If you are thinking about redoing your floors, I would…

Customer photo from Meghan's review
Reasonable priceWood floor sandingWood floor restoration
Rochelle9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Friendly staff, Quick and thorough work. Floor looks great. Will definitely be using them in the near future. Highly recommend!!

Customer photo from Rochelle's review
Wood floor sandingWood floor restorationService not listed
Lou7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Company came to work on time and worked a full day. They are very neat and detail oriented. Their quote for the job was very competitive.They finished project on time and our floors are gorgeous.

Great priceInstall flooringWood floor sandingWood floor repairs
AndyLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Absolutely top notch!! We had four companies come for estimates and it was a no-brainer after NY Flooring came. Scott was the only one of the four that pointed out our floors were red oak and might not take gray the way we wanted. He helped us come up with the perfect plan and the work they did was literally…

Wood floor restorationWood floor sanding+ Responsiveness+ Punctuality+ Quality
Deborah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had tile in the foyer and wood in our sunroom. Scott and his crew installed wood in the foyer and seamlessly connected both spaces. It looks gorgeous! Great work and such a pleasure to work with! Thank you so much!

Install flooringWood floor restorationWood floor sanding+ Responsiveness+ Punctuality+ Quality
JessicaLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We just used New York Flooring & Interior for the second year in a row!!! Last year they installed hardwood floors in the only two rooms on our main floor that didn’t have hardwoods and it looks AMAZING. We were a little nervous that it might not look great against the existing floors that have been there for 20+…

Floor refinishingInstall flooringWood floor sanding+ Responsiveness+ Punctuality+ Quality
Agp1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had Scott and his team from New York Flooring and Interior come in and fix our old hardwood floors. At first we thought they couldn’t be saved but we were wrong! Thank you guys for an amazing job well done!

Floor refinishingFloor repairs & maintenanceFlooring repair+ Responsiveness+ Punctuality+ Quality
JM2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Scott and his crew are by far the most responsive and professional contractors that I’ve worked with.

Flooring repairWood floor sanding+ Responsiveness+ Punctuality+ Quality
Anthony3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had a limited time window and Scott made it happen. Him and his crew did an awesome job and were extremely professional. Great experience with these guys highly recommend

Flooring repairWood floor refinishingWood floor restoration+ Punctuality+ Quality+ Professionalism
Russ1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We used NY Flooring to refinish our entire house's hardwood flooring as well as retile our kitchen. The crew was professional and punctual and their workmanship was second to none. I would absolutely recommend them for any flooring job .. big or small.

Floor refinishingFloor tile installationTile work replacement+ Responsiveness+ Punctuality+ Quality
Bridget5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

What a wonderful experience I had working with your team. My old house was a real challenge! The floors were a mess when we ripped up the carpet. I was not quite sure what to expect. The guys worked really hard to bring my floors back to life. The floors are so beautiful and the experience exceeded my…

Wood floor refinishingWood floor sanding+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 32%Reasonable 68%Overpriced 0%Not sure 0%

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