Quentin Scott8 reviewsTotal number of Google reviews Quentin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJosh was a great help, super nice guy. Great price.
Newdawn Towing & Recovery LLC
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%53+28.9Reliability 24%33+8Value 14%100+14.1Replies to reviews 7%57+4Craft & service penalty77−2.3Experts Score= 53Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.53SCORE
CGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#135 of 144 towing servicesPosition by Experts Score among all companies we track in this category. · better than 6%
4.5 ★★★★★ 340 Google reviews · 24 photos
85%five-star reviews
4.78★last 12 monthsAverage stars on reviews from the last 12 months only.
8.8%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
89%reviews answered by the owner
Oct 2026latest review
Newdawn Towing & Recovery LLC at a glance
Google reviewers rate Newdawn Towing & Recovery LLC 4.5 out of 5 stars based on 340 reviews, with the owner responding to 89% of them. Customers frequently praise the company for its punctuality, professional communication, and reasonable pricing, noting that drivers often arrive quickly and handle various vehicle types, including large RVs, with care. However, a pattern of criticism involves significant delays, missed appointments, and unreturned calls, with some clients reporting rudeness or negligence regarding vehicle security while in the company's custody.
- Google rating: 4.5 out of 5 from 340 reviews (85% five-star).
- Reviews on this page: 340 Google reviews (268 with written comments, 12 with photos).
- Owner responses: the business replied to 89% of reviews.
- Most recent review: October 23, 2026.
- Service: Towing Service serving Reading, Ohio.
Data from Google, last updated November 2, 2026.
Score profile vs other towing services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Newdawn Towing & Recovery LLC: 53/100 on this factor. Category median: 91.C
53
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Newdawn Towing & Recovery LLC: 33/100 on this factor. Category median: 87.D
33
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Newdawn Towing & Recovery LLC: 77/100 on this factor. Category median: 99.B
77
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Newdawn Towing & Recovery LLC: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Newdawn Towing & Recovery LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Newdawn Towing & Recovery LLC: 57/100 on this factor. Category median: 69.C
57
Bar = this company · dark tick = category median.
Star ratings
340 Google reviews we collected
- 5 stars28985%
- 4 stars51%
- 3 stars21%
- 2 stars00%
- 1 star4413%
Praise vs complaints
Phrases our text analysis found in 268 written reviews
- Praise37190%
- Complaints3910%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price2352%
- Reasonable1534%
- Overpriced00%
- Not sure614%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude14034%
- Speed & response10225%
- Quality & results5313%
- Would recommend5313%
- Price & value266%
- Communication184%
- Honesty & trust184%
What customers talk about
We read 268 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are friendly and courteous, and the driver was excellent.”
“Tow driver was really nasty then dispatch was very rude as well”
“Thank you for taking care of my car so quick and professionally.”
“Not fast or reliable booked an appointment 3 days in advance to be told I’d have an 2 hour wait the day of and no discount on a 185$ price.”
“Great service I would recommend them to anyone who needs good fast and quality service”
“Worst company ever provided by my roadside assistance company.”
“I would definitely hire them again and highly recommend them.”
“Never even showed up even after I scheduled the tow a day before hand ,tried to call several times and no answer, I do not recommend”
“they came & towed my car within 30 minutes & it’s very affordable!”
“…tarted texting me asking me to go to a used body parts shop or get a quote for after market parts to fix my car (my car is 4 years old with no damage)…”
“He communicated when it was picked up and had no trouble finding the vehicle and then called when dropping off.”
“Did not answer calls or texts and left us stranded for hours.”
“Steve was very helpful upfront and had some knowledge about my vehicles situation.”
“Very unprofessional and shady.”
People customers mention
- Steve 15 reviews
- Tesla 6 reviews
- Ray 4 reviews
- Steven 4 reviews
- Chris 4 reviews
- Cincinnati 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Newdawn Towing & Recovery LLC for 7 kinds of job. Pick one to see what they paid and said.
Recent reviews
Taylor1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★
If I could give this a 0 I would but, I can’t. They were so rude to me. Because I am a girl they acted like I was a burden. A car was stuck in my driveway for days and they were the number that was said to call and were beyond rude to me. They are terrible and would never recommend!
Not sureCar towing
martin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
¡El mejor servicio! La grúa llegó en cuestión de minutos. Sin duda los volvería a contratar y los recomiendo ampliamente. El precio fue justo. Son amables y corteses, y el conductor fue excelente. ¡Excelente comunicación! The best service! The tow truck arrived in minutes. I would definitely hire them again and…
Debra8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Steve was very helpful upfront and had some knowledge about my vehicles situation. He was able to agree to pick up my car from Indiana and bring it back to the car dealership on the spot. He communicated when it was picked up and had no trouble finding the vehicle and then called when dropping off. I am…
Reasonable priceCar towing
Robyn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Stephen helped me when every other tow truck company failed me. Thanks again for getting me home I appreciate you so much...
Reasonable priceCar towing
Elizabeth3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Steve and Steve, Jr. were amazing! Our 33ft class A motorhome broke down 93 miles from home. The roadside assistance company that we are covered though couldn’t find any tow company close to where we were located that could accommodate such a large RV. Steve drove 75 miles to us, loaded up our class A RV with…
Reasonable priceSpecial vehicle towing
Christopher5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★
Took abt 7 hours from when I paid n i wouldnt complain rlly but I was told two different times the driver was on the way but they lied for some reason? Maybe they had a real reason but 7 hrs is a lot for what I paid and I needed the tow asap. they got the job done tho but I still paid full price
Not sureCar towing
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 80 | — |
| Special vehicle towing | 21 | — |
| Local hauling | 3 | — |
| Battery | 2 | — |
| Battery service | 2 | — |
| Tire change | 2 | — |
| Long distance hauling | 2 | — |
Compare with
Photos
Customer reviews
4.5 ★★★★★ 340 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Prabhat Baral6 reviewsTotal number of Google reviews Prabhat has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSteve the goat
- Price assessment: Reasonable price
- Services: Car towing
Taylor O1 reviewTotal number of Google reviews Taylor has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIf I could give this a 0 I would but, I can’t. They were so rude to me. Because I am a girl they acted like I was a burden. A car was stuck in my driveway for days and they were the number that was said to call and were beyond rude to me. They are terrible and would never recommend!
- Price assessment: Not sure
- Services: Car towing
martin alba3 reviewsTotal number of Google reviews martin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google¡El mejor servicio! La grúa llegó en cuestión de minutos. Sin duda los volvería a contratar y los recomiendo ampliamente. El precio fue justo. Son amables y corteses, y el conductor fue excelente. ¡Excelente comunicación! The best service! The tow truck arrived in minutes. I would definitely hire them again and highly recommend them. The price was fair. They are friendly and courteous, and the driver was excellent. Excellent communication!
Response from the owner · a month ago
Thank you, Martin, for the amazing 5-star review and recommendation! We’re glad our tow truck arrived quickly and that you received friendly, professional service with great communication and fair pricing. At Newdawn Towing & Recovery LLC, we’re proud to provide fast and dependable towing service throughout Cincinnati and the surrounding areas. We truly appreciate your business and look forward to helping you again whenever you need us!
Debra Love8 reviewsTotal number of Google reviews Debra has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSteve was very helpful upfront and had some knowledge about my vehicles situation. He was able to agree to pick up my car from Indiana and bring it back to the car dealership on the spot. He communicated when it was picked up and had no trouble finding the vehicle and then called when dropping off. I am absolutely satisfied with the service! And he was extra friendly! Thanks so much!
- Price assessment: Reasonable price
- Services: Car towing
Response from the owner · a month ago
Thank you, Debra, for the wonderful 5-star review! We’re glad Steve was able to coordinate the long-distance tow from Indiana and keep you updated from pickup through delivery to the dealership. At Newdawn Towing & Recovery LLC, we take pride in providing dependable car towing, clear communication, and fair pricing throughout the Greater Cincinnati area and beyond. We truly appreciate your trust in our team and are happy to hear you were completely satisfied with the service!
Robyn Martin5 reviewsTotal number of Google reviews Robyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleStephen helped me when every other tow truck company failed me. Thanks again for getting me home I appreciate you so much...
- Price assessment: Reasonable price
- Services: Car towing
Response from the owner · 2 months ago
Thank you so much for the great review! We’re glad Stephen was able to come through when you needed help and get you home safely. At Newdawn Towing & Recovery LLC, we know how frustrating it can be when you’re stranded and can’t find dependable help. We truly appreciate you trusting our team! Whenever you need reliable towing, emergency roadside assistance, or a tow truck in Cincinnati, OH, we’ll be ready to help.
Elizabeth Holakowski3 reviewsTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSteve and Steve, Jr. were amazing! Our 33ft class A motorhome broke down 93 miles from home. The roadside assistance company that we are covered though couldn’t find any tow company close to where we were located that could accommodate such a large RV. Steve drove 75 miles to us, loaded up our class A RV with complete professionalism and ease and towed it another 73 miles to the only repair shop in Cincinnati that would ever work on it for us. We can’t praise Steve and Steve, Jr. enough for their expertise, kindness and willingness to go beyond their job expectations. We will definitely use NewDawn and ask for Steve in the future. Thanks again!!
- Price assessment: Reasonable price
- Services: Special vehicle towing
Response from the owner · 3 months ago
Thank you so much for sharing your experience! We're sorry your trip took an unexpected turn, but we're honored Steve and Steve Jr. were able to help when you needed it most. Towing a 33-foot Class A motorhome is no small task, and we're proud they could provide the professionalism, expertise, and care you deserved. At NewDawn Towing & Recovery LLC, we're committed to delivering dependable RV towing and towing services in Cincinnati, even for the toughest recoveries. We'll be sure to pass along your kind words to Steve and Steve Jr. Thank you for trusting us, and we look forward to helping you again whenever you need 24-hour towing, heavy-duty towing, or emergency roadside assistance in Cincinnati, OH. Safe travels!
Christopher Mendoza-Sanchez5 reviewsTotal number of Google reviews Christopher has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTook abt 7 hours from when I paid n i wouldnt complain rlly but I was told two different times the driver was on the way but they lied for some reason? Maybe they had a real reason but 7 hrs is a lot for what I paid and I needed the tow asap. they got the job done tho but I still paid full price
- Price assessment: Not sure
- Services: Car towing
Lawrence Henderson5 reviewsTotal number of Google reviews Lawrence has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service pulled up fast to tow car
Response from the owner · 3 months ago
Thank you for the 5-star review! We're glad our team was able to get to you quickly and provide the fast, reliable service you needed. At Newdawn Towing and Recovery LLC, we pride ourselves on delivering dependable towing services in Cincinnati, OH, with prompt response times and professional care for every vehicle. Whether you need emergency towing, roadside assistance, vehicle recovery, or flatbed towing, you can count on us to get you back on track as quickly and safely as possible. We truly appreciate your support and look forward to helping you anytime you need a trusted tow truck in Cincinnati!
randy russellLocal Guide · 61 reviewsTotal number of Google reviews randy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThese guys are amazing was having a real bad day and they made it alot easier thank you guys so much!
- Price assessment: Great price
- Services: Special vehicle towing
Response from the owner · 4 months ago
Thank you so much for the kind words! We’re sorry you were having a rough day, but we’re really glad our team could make things a little easier for you. At Newdawn Towing & Recovery LLC, we know how stressful breakdowns and roadside problems can be, so we work hard to provide fast, dependable towing in Cincinnati, OH with service you can count on. We truly appreciate you choosing us for your tow truck and roadside assistance needs in Cincinnati, and we’re always here if you need us again.
Business details
- Address: 1028 Bader St, Cincinnati, OH 45225
- Phone: (513) 507-7185
- Website: newdawntowingllc.com
- Service area: Reading, OH