Experts Reviews · Company report
Newdawn Towing & Recovery LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%53+28.9Reliability 24%33+8Value 14%100+14.1Replies to reviews 7%57+4Craft & service penalty77−2.3Experts Score= 53Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.53SCORE

Newdawn Towing & Recovery LLC

Reading, OH · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #135Position by Experts Score among all companies we track in this category. of 144 towing services · 4.5★ from 340 Google reviews

Report card

Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Newdawn Towing & Recovery LLC is better than 53% of towing services.C
53
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Newdawn Towing & Recovery LLC is better than 33% of towing services.D
33
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Newdawn Towing & Recovery LLC is better than 77% of towing services.B
77
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Newdawn Towing & Recovery LLC is better than 100% of towing services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Newdawn Towing & Recovery LLC is better than 100% of towing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Newdawn Towing & Recovery LLC is better than 57% of towing services.C
57

Reviews for your job

Customers hired Newdawn Towing & Recovery LLC for 7 kinds of job.

Newdawn Towing & Recovery LLC for special vehicle towing

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.21
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.62
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 53/100.How Job match is calculatedBuilt only from reviews Google tagged “Special vehicle towing”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#81 / 81
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 21 Google reviews tagged “Special vehicle towing”

Elizabeth3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Steve and Steve, Jr. were amazing! Our 33ft class A motorhome broke down 93 miles from home. The roadside assistance company that we are covered though couldn’t find any tow company close to where we were located that could accommodate such a large RV. Steve drove 75 miles to us, loaded up our class A RV with…

Reasonable priceSpecial vehicle towing
randyLocal Guide · 61 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

These guys are amazing was having a real bad day and they made it alot easier thank you guys so much!

Great priceSpecial vehicle towing
ScottLocal Guide · 131 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

The tow truck driver called to let me know when he was five minutes away and I received a live tracker of the trucks progress. He was friendly and professional. Got my car taken into the tire repair service center pronto so they were able to get me fixed sooner than expected. Very well done!

Reasonable priceSpecial vehicle towing
DavidLocal Guide · 83 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Ray was great. Friendly, knew exactly what to do, was on time, and was very professional. I highly recommend their services.

Special vehicle towing
TimothyLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Steve was great, helped us out in a real pinch! Highly recommend Newdawn Towing!

Great priceSpecial vehicle towing
Rahman6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

10 Stars! Ed showed up quickly and was incredibly kind, professional, and reassuring. From the moment he arrived, he made me feel calm and taken care of, and he did an excellent job from start to finish. It’s very hard these days to find people who are both honest and genuinely nice, but you can absolutely trust Ed…

Great priceSpecial vehicle towingCar towingLocal hauling
Kathy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

The tow truck driver whose name was Stephen was absolutely AMAZING!! Professional caring compassionate sympathetic patient extremely kind explained everything he was doing was going to have to do and repeatedly asked if we were ok! He made this very scary situation so much easier for me! 5 stars is not enough if I…

Reasonable priceSpecial vehicle towing
Epic6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★

Not fast or reliable booked an appointment 3 days in advance to be told I’d have an 2 hour wait the day of and no discount on a 185$ price. Thanks for nothing.

Reasonable priceSpecial vehicle towing
Shirley3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I called and my SUV was picked up with in 30 minutes, reasonable price for tow.

Reasonable priceSpecial vehicle towing
Jerry1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I've used Newdawn a few times, always treated good, would definitely use them again if needed and would highly recommend them

Great priceSpecial vehicle towing
BillLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great friendly service. Used creativity and hard work to get me out of a jam with no damage to my vehicle. Steve arrived exactly on time.

Great priceSpecial vehicle towingCar towing
Al2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

excellent service 5 Stars well deserved ! best tow company I've ever used. the driver was a awesome guy. nice polite showed up quickly and got it done. GOT MY Business.

Special vehicle towing
JoanLocal Guide · 66 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Awesome service and driver!

Special vehicle towing
Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Mark was very helpful and professional!

Special vehicle towing+ Punctuality+ Quality+ Professionalism
Ricky1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

When I called for a tow it was completely professional an kind. Our driver MARK was 100%. Didn’t wait long, was completely professional at his task at hand an you could just tell he was completely experienced. Good conversation an just made you feel welcome. THANKS!!!! For the help!!!!

Special vehicle towing+ Punctuality+ Quality+ Professionalism
Chad4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Mark was my pick-up man was super friendly truck was delivered at location could not be happier, mark was super helpful and very friendly 5 star employee you got, those are hard to find!

Special vehicle towing+ Punctuality+ Professionalism
JosephLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Returning from a delivery in KY, my truck engine had a catastrophic failure (engine boom.) I was hauling my 16' trailer with window and door rack. My insurance had a difficult time finding a service that would tow the truck and trailer back to Butler County, OH (62 miles away.) Newdawn stepped up. They got my truck…

Car towingLong distance haulingSpecial vehicle towing+ Quality+ Professionalism
JanisLocal Guide · 111 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Car towingSpecial vehicle towing
Aaron4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Special vehicle towing
Junior4 years ago★★★★★

Rating only, no written review.

Special vehicle towing
BrianLocal Guide · 72 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★

Rating only, no written review.

Special vehicle towing− Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 52%Reasonable 34%Overpriced 0%Not sure 14%

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