Experts Reviews · Company report
NewWay Drain Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%89+6.3Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

NewWay Drain Cleaning

Bloomington, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #2Position by Experts Score among all companies we track in this category. of 28 pipe repair services · 5.0★ from 287 Google reviews

Report card

Percentile vs other pipe repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.NewWay Drain Cleaning is better than 97% of pipe repair services.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.NewWay Drain Cleaning is better than 97% of pipe repair services.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.NewWay Drain Cleaning is better than —% of pipe repair services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.NewWay Drain Cleaning is better than 100% of pipe repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.NewWay Drain Cleaning is better than 100% of pipe repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.NewWay Drain Cleaning is better than 89% of pipe repair services.A
89

Reviews for your job

Customers hired NewWay Drain Cleaning for 8 kinds of job.

NewWay Drain Cleaning for drain cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.60
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.$200–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$248–$502
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Drain cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 19
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 60 Google reviews tagged “Drain cleaning” · showing 20

ILLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Cody came out within 2 hours of my phone call to clean out our basement drain that had plugged up and flooded part of our basement. He explained everything he was doing and educated us on how the drain became blocked. After snaking the system he flushed it to make sure it was draining properly. Cody was very…

Drain cleaning
Liam1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I had my sewer back up into my basement and couldn’t get the water to drain, I called and they sent two guys out, Johnathan and Jorge showed up on time scoped my main line and showed me footage of 9 tree root blockages. These guys got to work immediately jetting the main line and where very knowledgeable with any…

Paid $1,000–1,200Reasonable priceDrain cleaningSewer cleaning
Autumn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great job. Very attentive to detail. Made sure the job was done the right way.

Paid $200–400Great priceToilet repairDrain cleaningPlumbing leak detection
Patricia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Jonathan and Jorge went right to work and cleared both the toilet and the sink drains. They did an excellent job.

Paid $200–400Not sureDrain cleaning
Addison1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very quick service! Explained and addressed the issue thoroughly. Gave tips on how to prevent the issue from happening again.

Drain cleaningPlumbing pipe repair
Amanda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Jonathan and Titan got out here super fast and the price was not bad for the peace of mind that the drain is cleared and water won’t come back up into our basement. Highly recommend.

Paid $200–400Great priceDrain cleaning
Lydia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Quick response, same day clean out of a smelly washer train. Very professional and went over regular maintenance step to prevent reoccurrence

Paid $1–200Great priceDrain cleaning
Traci4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

This is the second time I’ve used this company, and once again I had a great experience! Nick and Jonathan’s customer service was outstanding from start to finish. They responded promptly and completed the work quickly. They took the time to explain everything clearly, and showed me a video of the pipe being…

Paid $800–1,000Reasonable priceDrain cleaning
Paul1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Nick and Jonathan very nice guys! Great workmanship. Highly recommended.

Paid $400–600Reasonable priceDrain cleaning
russell3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Jonathan and Nick were fast, courteous and professional. I highly recommend

Drain cleaning
Breanna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Nick and Johnathon helped my roommate and I with draining issues in our kitchen sink! They were super nice and helpful and even found a secondary issue in our bathroom shower drain that could’ve become worse. I would definitely use NewWay again for any maintenance I need in the future!

Not sureDrain cleaning
Tyler1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Just had Johnathan and Nick stop by for a clogged shower. They were right on time. Very upbeat. They asked me about the issue and went right to it. In and out in 30 minutes and cleaned up any mess left behind. Will be using them again for any future plumbing needs!

Paid $100–200Great priceDrain cleaning
Allison7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Nick, Jonathan and crew were great! They were able to come out same day. Transparent and up front on pricing before doing anything. Kept the work space tidy and cleaned before they left. Will definitely be using them again!

Paid $500–600Reasonable priceDrain cleaning
JohnLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Thank you. Jon and Nick were great.

Drain cleaning
Tahseen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Quick service and great work by Jonathan and Nick. I really recommend this place.

Paid $500–600Drain cleaning
Josh4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

The guys were very professional and knowledgeable. Nick and Johnathan were awesome.

Paid $300–400Reasonable priceDrain cleaning
Alan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We have an old house that has periodic drain problems. Twice this has happened on holidays. NewWay does an excellent job getting things cleared out, even on holidays, while being clear and honest about what work needs doing now and later. A good group of people. The service people this time (two calls) were Isaiah, Nick, and Jonathan. All excellent.

Paid $1,000+Great priceDrain cleaningSewer cleaning
Cindy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Jonathan and Nick were great! Explained what they were doing and were very professional. Highly recommend!

Paid $600–700Not sureDrain cleaning
James6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Johnathan and Nick did amazing job. Had us up and running in 45 mins. Thanks again.

Drain cleaning
Travis1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★

They were nice guys and knowledgeable of what they were doing

Paid $400–500Not sureDrain cleaning

Show more drain cleaning reviews (40 more) →

Price

$466-3% vs typical pipe repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 34%Reasonable 54%Overpriced 0%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning60$248–$502
Sewer cleaning39$322–$706
Toilet repair9$228–$554
Plumbing pipe repair7$295–$931
Sewer repair7$475–$1.7k
Plumbing leak detection5$173–$503
Water heater installation5$1.4k–$2.8k
Outdoor plumbing system repair5$348–$635

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