Analyzing 7,329,7967.3M ReviewsFor 20,76820.8K Experts

Experts Reviews · Company report
NewWay Drain Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%89+6.3Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

NewWay Drain Cleaning

Bloomington, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #2Position by Experts Score among all companies we track in this category. of 28 pipe repair services · 5.0★ from 287 Google reviews

📞 Call (855) 697-3937Request a call back

Report card

Percentile vs other pipe repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.NewWay Drain Cleaning is better than 97% of pipe repair services.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.NewWay Drain Cleaning is better than 97% of pipe repair services.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.NewWay Drain Cleaning is better than —% of pipe repair services.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.NewWay Drain Cleaning is better than 100% of pipe repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.NewWay Drain Cleaning is better than 100% of pipe repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.NewWay Drain Cleaning is better than 89% of pipe repair services.A
89

Reviews for your job

Customers hired NewWay Drain Cleaning for 8 kinds of job.

NewWay Drain Cleaning for plumbing leak detection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$700–800
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$173–$503
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing leak detection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#10 / 22
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 5 Google reviews tagged “Plumbing leak detection”

Autumn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great job. Very attentive to detail. Made sure the job was done the right way.

Paid $200–400Great priceToilet repairDrain cleaningPlumbing leak detection
Amaya2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Had some leaking and clogging issues with our cast iron piping. Came and drained the pipes and both Nick and Johnathan were kind and quick to get the job done.

Not surePlumbing leak detectionPlumbing pipe repairSewer cleaning
Abigail6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I’ve unfortunately had recurring kitchen sink backups in my rental, and every single time it’s been stressful and messy. But Jonathan and Nick have been absolute lifesavers. This is the second time they’ve come out, and once again they proved they’re true experts at what they do. They’re respectful, careful with my…

Not sureDrain cleaningPlumbing leak detectionPlumbing leak repair
Matt4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

I finally found my go-to company for plumbing. Nick and Jonathan came right in the timeframe promised. I told them the symptoms of what was going on, and they knew exactly what was wrong. They explained prices and options before starting, and the prices were very fair! They were very friendly, good with pets,…

Paid $700–800Reasonable priceToilet repairPlumbing leak detectionToilet installation
Peyton7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jonathan and Nick came out to inspect a leaking window we’ve been having problems with. They were both extremely kind, professional, and were truthful about what needed to be done. They helped us save a lot of money with what we needed done, and I highly recommend them to anyone who needs any sort of professional,…

Plumbing leak detection

Price

$466-3% vs typical pipe repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 34%Reasonable 54%Overpriced 0%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning60$248–$502
Sewer cleaning39$322–$706
Toilet repair9$228–$554
Plumbing pipe repair7$295–$931
Sewer repair7$475–$1.7k
Plumbing leak detection5$173–$503
Water heater installation5$1.4k–$2.8k
Outdoor plumbing system repair5$348–$635

Compare with

Platinum Plumbing Inc logoPlatinum Plumbing IncExperts Score 93Bloomington · 4.95★Masters Brothers logoMasters BrothersExperts Score 93Bloomington · 4.93★Edelman Heating, Cooling, Plumbing, Electric & Solar logoEdelman Heating, Cooling, Plumbing, Electric & SolarExperts Score 92Bloomington · 4.92★