Pest control service · Johns Creek, GA · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#3 of 40 mosquito control servicesiPosition by Experts Score among all companies we track in this category. · better than 95%
5.0★★★★★815 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$88typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Nextgen Pest Solutions five stars based on eight hundred and fifteen reviews, noting that the owner responds to every comment. Customers frequently praise technicians for their punctuality, thoroughness, and ability to explain treatment processes clearly. Common services include managing roaches, ants, and wasps. While most feedback is positive, low-star reviews highlight issues with missed appointments and a lack of follow-up communication after initial contact.
Google rating: 5.0 out of 5 from 815 reviews (99% five-star).
Reviews on this page: 815 Google reviews (788 with written comments, 7 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 30, 2026.
Service: Mosquito Control Service serving Johns Creek, Georgia.
Data from Google, last updated November 3, 2026.
Score profile vs other mosquito control services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Nextgen Pest SolutionsMosquito Control Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Nextgen Pest Solutions: 99/100 on this factor. Category median: 96.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Nextgen Pest Solutions: 99/100 on this factor. Category median: 95.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Nextgen Pest Solutions: 93/100 on this factor. Category median: 99.A
93
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Nextgen Pest Solutions: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Nextgen Pest Solutions: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Nextgen Pest Solutions: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
815 Google reviews we collected
5.0of 5
5 stars80999%
4 stars20%
3 stars00%
2 stars00%
1 star40%
Praise vs complaints
Phrases our text analysis found in 788 written reviews
99%praise
Praise93399%
Complaints51%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price4447%
Reasonable2830%
Overpriced00%
Not sure2223%
$88-13% vs typical mosquito control services
Middle half of what 33 customers paid ($43–$124) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude35238%
Quality & results22224%
Speed & response15717%
Would recommend9310%
Communication9010%
Honesty & trust141%
Price & value101%
What customers talk about
We read 788 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Kennis has been helpful and quick each and every visit.”
“Unfortunately really bad experience unprofessional and no customer service.”
“Jerami did an amazing job dealing with our pest issue!”
“Kennis did great, came on time and was very friendly”
“Highly recommend Jerami for his professionalism, attention to detail, and great results!”
“David he was very knowledgeable made me feel confident that the bugs will stay away!”
“He was friendly and thorough, took the time to explain how everything works.”
“If you’re looking for someone who genuinely cares about helping and knows what they’re doing, I highly recommend!”
“A+ service that is well worth the money… and peace of mind.”
People customers mention
Paul51 reviews
Roberto31 reviews
Jonathan26 reviews
Hudson20 reviews
Johnathan18 reviews
Randy12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Nextgen Pest Solutions for 8 kinds of job. Pick one to see what they paid and said.
DDani4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Jonathan was great! He was friendly and thorough, took the time to explain how everything works. Very happy with the service!
TTif4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
⭐⭐⭐⭐⭐
10/10 service! He was extremely professional, friendly, and informative from start to finish. He explained everything he was going to do before he started, walked me through the process, and made sure I knew what to expect afterward. I really appreciated that he took the time to answer questions instead of…
Paid $1–20Great priceCockroach extermination
JJaydahLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Kennis is so thorough, efficient, and truly cares about the status of every tenants’ circumstances. He goes literally above and beyond to educate and inform with the proper material so anyone who is not knowledgeable can have an understanding. I truly value Kennis as a technician and wouldn’t want anyone else!!!!!
Paid $180–200Great priceHornet & wasp exterminationRodent extermination
LLaShonne6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Jonathan was great!! Wish we had more people like him. Love his attitude and he’s such a people person. Came in and sprayed my home and even educated me on bugs. Keep up the great job!!
Paid $1–20Not sureBug & insect extermination
Bblood6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
He came out to my place and was very confident and knowledgeable of his work and very friendly! His name is Mr.Jonathan
Paid $60–80Great priceHornet & wasp extermination
SSanaz4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
We’ve had a great experience with Nextgen Pest Solutions. They do a great job every single time, and anytime we see an issue and give them a call, they come out as soon as possible and take care of it quickly.
All of the technicians have been professional, knowledgeable, and courteous. A special shoutout to RHETT,…
Paid $40–60Reasonable priceGeneral pest inspectionCockroach extermination
Thank you Yaseen for giving our team the chance to safeguard your home with our pest treatment program. We're delighted to hear great things about our team member, Jerami.
Our team takes pest problems to heart, and we appreciate having you as a client. Please let us know anytime your home needs more help.
We appreciate you making Nextgen Pest Solutions your premium local pest exterminator.
M
Michael Landis2 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Have had multiple visits to treat a roach problem in our new apartment. Kennis has been helpful and quick each and every visit.
Services: Cockroach extermination
Response from the owner · 2 days ago
Thank you Michael for trusting us to protect your new apartment with our pest and roach extermination program. We're grateful for your kind words about our team member, Kennis, and glad he's been helpful and quick on every visit.
We never take cockroach problems lightly, and we're thankful to have you as a client. If there's anything else you need, we're here for you.
We appreciate you choosing Nextgen Pest Solutions as your premium local pest/roach exterminator.
M
Michaela SheppardLocal Guide · 20 reviewsiTotal number of Google reviews Michaela has written across all businesses on Google Maps, not just this one.
Kennis is absolutely wonderful and so thorough! Love when he attends to our property!
Response from the owner · a week ago
Michaela, we love hearing this! Kennis takes pride in being thorough every time he services your property, and going the extra mile like that is what our pest control service is all about. We'll be sure to share your kind words with him!
-Nextgen Pest Solutions
J
Julian Edwards4 reviewsiTotal number of Google reviews Julian has written across all businesses on Google Maps, not just this one.
Hi Julian, thank you for the 5-star review! We're glad our wildlife removal service earned your trust, and we truly appreciate the kind words. Our pest control team is always here whenever you need us.
-Nextgen Pest Solutions Team
M
Mahira khan7 reviewsiTotal number of Google reviews Mahira has written across all businesses on Google Maps, not just this one.
Jerami did an amazing job dealing with our pest issue! He was incredibly thorough, spraying all the nooks and crannies and making sure nothing was missed. We noticed a significant reduction in activity within just a few weeks. Highly recommend Jerami for his professionalism, attention to detail, and great results!
Response from the owner · a month ago
Thank you so much, Mahira! We're thrilled Jerami was so thorough with your pest control treatment and that you've already seen a big drop in activity. We'll pass your recommendation along to him, and we're grateful to have you with Nextgen Pest Solutions.
-Nextgen Pest Solutions
J
Jihad Malik8 reviewsiTotal number of Google reviews Jihad has written across all businesses on Google Maps, not just this one.
Kennis continues to do an amazing job servicing my home. 10/10
Response from the owner · a year ago
Thank you for your wonderful feedback! We're delighted to hear that Randy continues to provide top-notch service. We appreciate your trust in us and look forward to keeping your home pest-free!
D
Dani Wilson4 reviewsiTotal number of Google reviews Dani has written across all businesses on Google Maps, not just this one.
Thank you, Dani, for the 5-star review! We’re glad to hear that Jonathan was friendly, thorough, and took the time to explain everything clearly during your pest control service. We’re happy to know you had a great experience and are pleased with the service. Thank you for choosing Nextgen Pest Solutions!
C
Chevy1 reviewiTotal number of Google reviews Chevy has written across all businesses on Google Maps, not just this one.
Jonathan was fast and a pleasure. He gave me great tips and made my day with his humor.
Response from the owner · 2 months ago
Thank you, Chevy, for the 5-star review! We’re glad to hear that Jonathan was fast, helpful, and made your experience enjoyable with his great tips and humor. We truly appreciate you choosing Nextgen Pest Solutions!
K
Kamara Carlton9 reviewsiTotal number of Google reviews Kamara has written across all businesses on Google Maps, not just this one.
Jonathan delivered top notch service on his visit this morning. He's knowledgeable about his job, provided excellent tips and personal stories that made my experience very easygoing. People like this are hard-to-find in this field. I appreciate you Jonathan, keep rocking on !!!
Price assessment: Not sure
Services: General pest inspection
Response from the owner · 2 months ago
Thank you, Kamara, for the 5-star review! We’re glad to hear that Jonathan provided excellent service during your general pest inspection. We appreciate you highlighting his knowledge, helpful tips, and professionalism. We’ll be sure to pass along your kind words to Jonathan. Thank you for choosing Nextgen Pest Solutions!
T
Tif4 reviewsiTotal number of Google reviews Tif has written across all businesses on Google Maps, not just this one.
⭐⭐⭐⭐⭐
10/10 service! He was extremely professional, friendly, and informative from start to finish. He explained everything he was going to do before he started, walked me through the process, and made sure I knew what to expect afterward. I really appreciated that he took the time to answer questions instead of just spraying and leaving.
He was also very respectful while working in my apartment, and I felt completely comfortable having him in my home. Even my dog, Cookie, warmed up to him—which says a lot because she usually barks at everyone! 😂
Overall, I had a great experience and would absolutely recommend him. Excellent customer service and professionalism!
Price assessment: Great price
Price: $1–20
Services: Cockroach extermination
Response from the owner · 2 months ago
Thank you, Tif, for the 5-star review! We’re so glad to hear that you had such a great experience with your cockroach extermination service. We appreciate you highlighting the professionalism, communication, and care throughout the service. We’re also happy to hear Cookie approved! Thank you for recommending Nextgen Pest Solutions!
