Analyzing 10,634,67110.6M ReviewsFor 30,17630.2K Experts
Google reviewers rate Niagara Music 4.8 out of 5 based on 155 reviews, with the owner responding to 32% of comments. Customers frequently praise the knowledgeable staff, reasonable pricing, and skilled repair services for instruments like guitars, amps, and drums, often highlighting friendly customer service and quick turnaround times. However, a pattern of low-star complaints cites inconvenient business hours, limited weekend availability, and isolated incidents of staff rudeness or selling defective equipment.
Data from Google, last updated November 13, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Bar = this company · dark tick = category median.
155 Google reviews we collected
Phrases our text analysis found in 103 written reviews
How often each topic comes up in the written reviews
We read 103 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Owner is absolutely wonderful 🎼❤️He was able to fix my sons Amp in time for his bday 🎂 So knowledge,caring!”
“They were were professional, accommodating, and set us up at a very reasonable price.”
“10/10 recommend for any of your music or instrument needs.”
“Fantastic service, Tony will always remember your name!”
“Friendly, knowledgeable, and genuinely passionate about what they do.”
“We were greeted immediately by very friendly staff (Tony rocks!”
“They also fixed my acoustic-electric jack and clearly explained what was wrong and why it happened, which I really appreciated.”
praise complaint · found by our text analysis, Google review wording unchanged.
Happen to stumble upon this hidden jem!!! So happy I did!!! Owner is absolutely wonderful 🎼❤️He was able to fix my sons Amp in time for his bday 🎂 So knowledge,caring!!!! Highly recommend!!!! ❤️
Such a wonderful shop! Incredible people; Tony, Brian, Bill, Dave … these guys couldn’t be any nicer or more helpful, knowledgeable and welcoming. Truly one of the best experiences I’ve ever had in a shop, they’ve got an incredible pedal selection, a wonderful repair department, this shop is a jewel of the Niagara area.
Late summer rental for the upcoming school year saved the day! They were were professional, accommodating, and set us up at a very reasonable price. Many thanks !
Great store, with Great people! My problem with my acoustic guitar was solved in 10 minutes! Highly recommend this store.
They repaired the guitar that began my musical career. I thought it would be a loss but they not only made it look good, they got it to play again. My deepest thanks got to them! They also have a lot of very nice instruments on sale that grabbed my attention! They have more than earned my business.
I found an acoustic guitar at the thrift store. It was in rough shape but i took It into Niagara music and they generously told me everything I’d need to do to get it into playing shape. Got me the right strings to fix my action issue and provided me with plenty more tips and good bits of information to get my…
4.8 ★★★★★ 155 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great help
Thanks Joe! Great to meet you today. Stop in again anytime
Happen to stumble upon this hidden jem!!! So happy I did!!! Owner is absolutely wonderful 🎼❤️He was able to fix my sons Amp in time for his bday 🎂 So knowledge,caring!!!! Highly recommend!!!! ❤️
Such a wonderful shop! Incredible people; Tony, Brian, Bill, Dave … these guys couldn’t be any nicer or more helpful, knowledgeable and welcoming. Truly one of the best experiences I’ve ever had in a shop, they’ve got an incredible pedal selection, a wonderful repair department, this shop is a jewel of the Niagara area.
Best service ever!!!
Super friendly and helpful staff, packed to the gills with all kinds of gear
Late summer rental for the upcoming school year saved the day! They were were professional, accommodating, and set us up at a very reasonable price. Many thanks !
Thanks Jack, these reviews mean a lot. See you again soon!
Great store, with Great people! My problem with my acoustic guitar was solved in 10 minutes! Highly recommend this store.
Thanks so much, Tommy! See you again soon
Tony was great !
They repaired the guitar that began my musical career. I thought it would be a loss but they not only made it look good, they got it to play again. My deepest thanks got to them! They also have a lot of very nice instruments on sale that grabbed my attention! They have more than earned my business.
Thank you so much for the great review! I'm so glad you had a good experience. Hope to see you again soon
I found an acoustic guitar at the thrift store. It was in rough shape but i took It into Niagara music and they generously told me everything I’d need to do to get it into playing shape. Got me the right strings to fix my action issue and provided me with plenty more tips and good bits of information to get my guitar in playing shape. The people at this shop clearly care about the community and their customers (great prices too). 10/10 recommend for any of your music or instrument needs.
Thanks so much Johnathan! It means a lot. Hope you make it back in again soon
Analyzing 10,634,67110.6M ReviewsFor 30,17630.2K Experts
