Experts Reviews · Company report
Nicholas Carpet Care LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%82+5.8Craft & service penalty94−0.6Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Nicholas Carpet Care LLC

Gresham, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #30Position by Experts Score among all companies we track in this category. of 81 steam cleaning services · 5.0★ from 402 Google reviews

Report card

Percentile vs other steam cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Nicholas Carpet Care LLC is better than 97% of steam cleaning services.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Nicholas Carpet Care LLC is better than 96% of steam cleaning services.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Nicholas Carpet Care LLC is better than 94% of steam cleaning services.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Nicholas Carpet Care LLC is better than 100% of steam cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Nicholas Carpet Care LLC is better than 100% of steam cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Nicholas Carpet Care LLC is better than 82% of steam cleaning services.A
82

Reviews for your job

Customers hired Nicholas Carpet Care LLC for 5 kinds of job.

Nicholas Carpet Care LLC for area rug cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–250
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$164–$440
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Area rug cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#36 / 51
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “Area rug cleaning”

Shannon8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Our rug was not expensive but was showing dirt and had many pulled threads. Alex at Nicholas Carpet Care answered our questions, set our expectations and the results were fantastic! The loose threads were removed and the colors returned to almost original, vibrant colors. 10/10 would recommend. If you can…

Paid $350–400Great priceArea rug cleaning
Karen7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

We recently had the carpets in our house in Tualatin cleaned by Vincent from Nicholas Carpet Care. He was on time, friendly and expert. He cleaned our puppy-assaulted wall to wall carpets throughly and was able to lift stains we felt a bit hopeless about. The carpet looks new and he even took an area rug for…

Paid $500+Reasonable priceGeneral carpet cleaningPet stain & odor removalArea rug cleaning
KartikaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The Nicholas team and service was exceptional from beginning to end. Alex was responsive, knowledgeable and so kind. We had an area rug with dust and pet stains and when we picked it up, it was a brand new rug! You can tell they take great care in their work and customers. We will continue to work with this team for all carpet services in the future!

Paid $300–350Reasonable pricePet stain & odor removalArea rug cleaning
John5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

My experience with Nicholas Carpet Care was "to the moon and back" a positive one! From the initial call, I was greeted with a genuine courteous professionalism from staff, on up to Mark. In a patient manner he took time to explain the process involved to get the results we wanted. The facility is immaculate and…

Great priceArea rug cleaning
BarbaraLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I have used Nicholas Carpet care to clean my hardwood floors, tile floors in my bathrooms and my Karastan area rug.

Paid $200–250Reasonable pricePet stain & odor removalArea rug cleaning
DanielLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Awesome customer service start to finish. Best carpet care service around town by far! Would highly recommend to anyone in the market. Will definitely be using again. Thank you!

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Heidi7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Matt cleaned our carpets for the second time. He shows up on time and is always very thorough, and takes the time to explain everything to us. The carpets look beautiful. We won’t use anyone else.

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Quality+ Professionalism
LyndacanLocal Guide · 60 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Mark Nicholas was such a pleasure to work with. He bent over backward to make sure he accommodated all my needs and that I was happy. When I called the first time I was impressed that he actually picked up the phone and talked to me. They sent reminders and called when the tech was on the way. What incredible…

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
DanielleLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Reasonably priced and carpet looks better than I thought it could. Very pleasantly surprised at how well the carpets looked after. Will use again!

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Quality+ Professionalism
dave8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Fast, reliable, friendly and great quality work. We will use them again . Thank you!

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Jennifer2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Paul arrived and followed all their COVID protocols (thank you!) I had two large sofas, an ottoman, a chair and an area rug. It was a lot for him to do and it took a while - but the results are awesome! My upholstery looks new again. Paul worked hard and gave me good information to keep my items clean and in good…

Area rug cleaningUpholstery cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
Honey2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I highly recommend Nicholas Carpet Care! Paul was absolutely meticulous with our carpets, area rug, and upholstery! We have a cat and dog that have tummy issues, so I was going to buy new furniture and carpeting; however, when Paul finished cleaning, everything looked brand new!! I give them my highest recommendation!

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Vicky6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 years ago★★★★★

If you are looking for an excellent carpet cleaning and/or tile and grout cleaning company - I highly recommend Nicolas carpet cleaning! We have had them clean our carpets for several years now. We have several dogs, 2 cats and a young child.. needless to say our carpets have needed help and every time they've…

Area rug cleaningGeneral carpet cleaningUpholstery cleaning

Price

$424+40% vs typical steam cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 61%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning76$170–$365
Carpet steam cleaning44$176–$403
Pet stain & odor removal34$214–$448
Upholstery cleaning14$196–$371
Area rug cleaning13$164–$440

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