Experts Reviews · Company report
Nicholas Carpet Care LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%82+5.8Craft & service penalty94−0.6Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Nicholas Carpet Care LLC

Gresham, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #30Position by Experts Score among all companies we track in this category. of 81 steam cleaning services · 5.0★ from 402 Google reviews

Report card

Percentile vs other steam cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Nicholas Carpet Care LLC is better than 97% of steam cleaning services.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Nicholas Carpet Care LLC is better than 96% of steam cleaning services.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Nicholas Carpet Care LLC is better than 94% of steam cleaning services.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Nicholas Carpet Care LLC is better than 100% of steam cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Nicholas Carpet Care LLC is better than 100% of steam cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Nicholas Carpet Care LLC is better than 82% of steam cleaning services.A
82

Reviews for your job

Customers hired Nicholas Carpet Care LLC for 5 kinds of job.

Nicholas Carpet Care LLC for carpet steam cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.44
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$176–$403
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet steam cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#39 / 53
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 44 Google reviews tagged “Carpet steam cleaning” · showing 20

Molly10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Easy to work with and very responsive!

Carpet steam cleaning
Ralph3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Our white dining room carpet is lovely. The service was on time, efficient, and friendly. The price in relation to the quality of work done was very reasonable. We simply could not have asked for anything more.

Carpet steam cleaning
Brenda9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Professional, great communication, and our carpet looks fabulous!

Paid $200–250Great priceCarpet steam cleaning
Ron2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We've been getting our carpets cleaned for years by Nicholas Carpet Care, The best in the business!!! We refer them to everyone!!!! always professional and on time. This time they cleaned a couch for us and it turned out wonderful...

Paid $500+Great priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Keely7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Bryson was great from start to finish at our home in Damascus Oregon. We walked through the job first and he explained everything he was going clean and the service he was providing. He as very professional and respectful. I would use this company again and would highly recommend them!!

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaning
Kim10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★

Maybe the job was just too big, maybe they were rushed to finish I don’t know what the problem was but I scheduled my carpets, tile and a couple pieces of furniture to be cleaned and while everything is definitely cleaner it was not thorough and the carpet now seems to grab dirt even quicker than before. The carpet…

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaning
KathyLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

From the first call to service completion, the entire team at Nicholas Carpet Care was absolutely fantastic. Alex was clear with her pricing explanation for carpet re-stretching/cleaning in 5 rooms and what was require of us. Our technicians, Bryson and Vincent, called with an ETA prior to arrival at our home in…

Paid $500+Reasonable priceCarpet steam cleaning
Jim5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The two Nicholas Carpet Care technicans were on time, courteous, efficient. The cleaning was complete in less time than the estimate provided. I could not see any spots in the general living area where there were spots before the cleaning

Paid $500+Reasonable priceCarpet steam cleaning
Sami3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We dropped off 2 area rugs, received a quote and completion timeline. Alex is the office had a great sense of humor, friendly atmosphere. Mark helped us load up the carpets. We just put them down and they look brand new. Great job Nicholas Carpet Care. When the need arises, we’ll be back.

Carpet steam cleaning
Cindy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great to deal with and kept checking to ensure everything was okay or not. Got a better discount due to family military duty.

Paid $500+Reasonable priceCarpet steam cleaning
Stewart2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Nicholas Carpet Care did an excellent job on my late sister's carpets, getting it ready for showing to prospective buyers.

Paid $500+Reasonable priceCarpet steam cleaningGeneral carpet cleaning
Gaynelle4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I can not say enough positive things about working with Nicholas Carpet Care. Our carpets had some pretty tough spots to take care of. Our technician worked hard at cleaning and was very pleasant to work with. He came back as a follow up and worked on a couple of stubborn stains that now look great! The customer…

Paid $500+Reasonable priceCarpet steam cleaning
KateLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Fantastic service!

Great priceCarpet steam cleaning
GabrielleLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Gerardo was timely, personable and did a great job. I have saved Nicholas Carpet Care's info as my go to resource for future carpet cleaning!

Paid $400–450Reasonable priceCarpet steam cleaning
Tyler3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Nicholas Carpet Care took care of the job super fast and efficiently! My sofa and carpets look amazing and I couldn’t be happier! I would highly recommend them to anyone looking for high quality carpet care and absolutely stunning customer service! I will for sure be using them in the future!

Reasonable priceCarpet steam cleaningUpholstery cleaning
mikeLocal Guide · 71 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We had Nicholas Carpets stretch and shampoo our carpets. They did a wonderful job. Mark, Bryson and Ryder were prompt, professional and courteous! Highly recommend!

Paid $500+Reasonable priceCarpet steam cleaningService not listed
LizLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I’m very happy with the service from Nicholas Carpet Care. From calling to get a quote and scheduling the service to the actual service itself, it was uncomplicated and efficient. Bryson & Ryder were the ones who cleaned the actual carpets. They were super quick and they got all the stains out! Super happy about…

Paid $150–200Great priceCarpet steam cleaning
MelanieLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Nicholas Carpet Care is the absolute BEST! From the first contact with scheduling to the communication before the appointment to the service itself, and after, every single step is filled with professionalism and unmatched customer care. Each service member ensured my full satisfaction throughout the process. My…

Paid $500+Great priceCarpet steam cleaningService not listed
Anne5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Wonderful experience! Scheduling with Alex was a simple, pleasant, and informative interaction. Bryson and Ryder did an excellent job on our bedrooms, hallway, and stair carpets. They were incredibly knowledgeable and made it a point to answer any and all questions we had about the process. I was surprised with how…

Paid $300–350Great priceCarpet steam cleaningGeneral carpet cleaning
ChristaLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I needed to book carpet cleaning immediately and Nicholas Carpet Care came through in a big way! We needed the carpets in our vacant condo cleaned for an open house viewing and with very short notice Nicholas Carpet Care was able to make it happen. Gerardo, our technician, was in contact with me throughout the day…

Paid $500+Great priceCarpet steam cleaningPet stain & odor removal

Show more carpet steam cleaning reviews (24 more) →

Price

$424+40% vs typical steam cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 61%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning76$170–$365
Carpet steam cleaning44$176–$403
Pet stain & odor removal34$214–$448
Upholstery cleaning14$196–$371
Area rug cleaning13$164–$440

Compare with