Experts Reviews · Company report
Nicholas Carpet Care LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%82+5.8Craft & service penalty94−0.6Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Nicholas Carpet Care LLC

Gresham, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #30Position by Experts Score among all companies we track in this category. of 81 steam cleaning services · 5.0★ from 402 Google reviews

Report card

Percentile vs other steam cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Nicholas Carpet Care LLC is better than 97% of steam cleaning services.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Nicholas Carpet Care LLC is better than 96% of steam cleaning services.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Nicholas Carpet Care LLC is better than 94% of steam cleaning services.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Nicholas Carpet Care LLC is better than 100% of steam cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Nicholas Carpet Care LLC is better than 100% of steam cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Nicholas Carpet Care LLC is better than 82% of steam cleaning services.A
82

Reviews for your job

Customers hired Nicholas Carpet Care LLC for 5 kinds of job.

Nicholas Carpet Care LLC for upholstery cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.71
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$196–$371
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 69/100.How Job match is calculatedBuilt only from reviews Google tagged “Upholstery cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#54 / 57
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 14 Google reviews tagged “Upholstery cleaning”

Ron2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We've been getting our carpets cleaned for years by Nicholas Carpet Care, The best in the business!!! We refer them to everyone!!!! always professional and on time. This time they cleaned a couch for us and it turned out wonderful...

Paid $500+Great priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Keely7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Bryson was great from start to finish at our home in Damascus Oregon. We walked through the job first and he explained everything he was going clean and the service he was providing. He as very professional and respectful. I would use this company again and would highly recommend them!!

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaning
KatieLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Vincent did a wonderful job! He was on time, answered all my questions, double checked what I needed cleaned. He was very thorough while cleaning my couches. He was able to get the weird smell out of my couch! I will absolutely use this service again!

Paid $400–450Great priceUpholstery cleaningPet stain & odor removal
Kim10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★

Maybe the job was just too big, maybe they were rushed to finish I don’t know what the problem was but I scheduled my carpets, tile and a couple pieces of furniture to be cleaned and while everything is definitely cleaner it was not thorough and the carpet now seems to grab dirt even quicker than before. The carpet…

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaning
Tyler3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Nicholas Carpet Care took care of the job super fast and efficiently! My sofa and carpets look amazing and I couldn’t be happier! I would highly recommend them to anyone looking for high quality carpet care and absolutely stunning customer service! I will for sure be using them in the future!

Reasonable priceCarpet steam cleaningUpholstery cleaning
Jennifer1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

This was the second time using Nicholas Carpet Care. The first time was bedrooms and stairs carpet cleaning and they were prompt and so professional and did an amazing job. Called them this year and had my couch cleaned and again the same professional service. Five star rating from us! Will be using them every time!…

Great priceUpholstery cleaning
Anna11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Nicholas came to clean out customer chaise sofa and spent so much effort to ensure nothing was kissed and the sofa was cleaner than ever. I truly recommend them and will definitely be a repeat customer!

Paid $400–450Reasonable priceUpholstery cleaning
Monica11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very impressed! Excellent customer service, very professional. Don did an amazing job on our carpets and upholstery, would highly recommend!!

Not sureUpholstery cleaningGeneral carpet cleaning
DanielLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Awesome customer service start to finish. Best carpet care service around town by far! Would highly recommend to anyone in the market. Will definitely be using again. Thank you!

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Elaine5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I loved doing business doing business with Nicholas

General carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Kathy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The team at Nicholas are all fantastic! They came up with fantastic solutions to help with our carpet stains. Very professional and amazing workmanship. They spent so much time and care and brought my kids room carpets back to life. I would highly recommend their service and will be using them again for my future needs.

Carpet steam cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Jennifer2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Paul arrived and followed all their COVID protocols (thank you!) I had two large sofas, an ottoman, a chair and an area rug. It was a lot for him to do and it took a while - but the results are awesome! My upholstery looks new again. Paul worked hard and gave me good information to keep my items clean and in good…

Area rug cleaningUpholstery cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
Honey2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I highly recommend Nicholas Carpet Care! Paul was absolutely meticulous with our carpets, area rug, and upholstery! We have a cat and dog that have tummy issues, so I was going to buy new furniture and carpeting; however, when Paul finished cleaning, everything looked brand new!! I give them my highest recommendation!

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Vicky6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 years ago★★★★★

If you are looking for an excellent carpet cleaning and/or tile and grout cleaning company - I highly recommend Nicolas carpet cleaning! We have had them clean our carpets for several years now. We have several dogs, 2 cats and a young child.. needless to say our carpets have needed help and every time they've…

Area rug cleaningGeneral carpet cleaningUpholstery cleaning

Price

$424+40% vs typical steam cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 61%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning76$170–$365
Carpet steam cleaning44$176–$403
Pet stain & odor removal34$214–$448
Upholstery cleaning14$196–$371
Area rug cleaning13$164–$440

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