Experts Reviews · Company report
Norfolk Tree Service, LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Norfolk Tree Service, LLC

Waltham, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #46Position by Experts Score among all companies we track in this category. of 61 stump removal services · 4.9★ from 207 Google reviews

Report card

Percentile vs other stump removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Norfolk Tree Service, LLC is better than 88% of stump removal services.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Norfolk Tree Service, LLC is better than 84% of stump removal services.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Norfolk Tree Service, LLC is better than 100% of stump removal services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Norfolk Tree Service, LLC is better than 100% of stump removal services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Norfolk Tree Service, LLC is better than 100% of stump removal services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Norfolk Tree Service, LLC is better than 100% of stump removal services.A
100

Reviews for your job

Customers hired Norfolk Tree Service, LLC for 6 kinds of job.

Norfolk Tree Service, LLC for tree removal

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Jobs reviewedHow many Google reviews are tagged with this job.75
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 92/100.How Job match is calculatedBuilt only from reviews Google tagged “Tree removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 45
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 75 Google reviews tagged “Tree removal” · showing 20

Ke2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Norfolk Tree Service did a FANTASTIC job removing a big Maple and a big Pine tree right next to our fence with branches overhanging. We were worried about branches falling onto the neighbor's, but they took such good care of every single branch that it was never a concern. This is an owner-operated company and the…

Tree stump grindingTree removal
Justin7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Abner and the Norfolk team performed an amazing job, swiftly and cleanly removing several large trees from the property. The communication was great and price was competitive. Highly recommend for tree service.

Reasonable priceTree removal
Patrick5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Abner and his team did a phenomenal job at our property. They were prompt and very efficient. They took great care and showed expert precision. We could not be more pleased and would highly recommend them to anyone looking for tree removal!

Tree stump grindingTree trimming & pruningTree removal
Kate1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Perfect work! Quick, clean, friendly and very professional! Thank you!

Reasonable priceTree stump grindingTree stump removalTree removal
Ryan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Very responsive, competitively priced and thorough cleanup! Thank you!

Great priceTree removal
Aimee3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Norfolk Tree did a great job removing a tree from our property after it came down in a wind storm. They were easy to work with and did wonderful work.

Reasonable priceTree stump grindingTree removal
Phillip1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Wonderful service I will always use them

Customer photo from Phillip's reviewCustomer photo from Phillip's review
Great priceTree stump grindingTree stump removalTree removal
Carolyn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Norfolk tree services are a fantastic company. I called 7pm Friday night after hearing a really loud cracking noise. and a huge branch had split in half On an old tree on my property I Called and they came to my house within the hour. Secured the branch and came back Monday morning to remove the tree. It was a huge…

Great priceTree removal
Dan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Prompt, fair, professional work on a tree we hated to lose

Reasonable priceTree removal
Wayne1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Excellent service, very efficient. Happy recommend.

Reasonable priceTree stump grindingTree removal
Sandra1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I would highly recommend using Norfolk Tree Services. From start to finish, the entire process was flawless. The crew was extremely professional, highly efficient, and respectful of my property. They skillfully removed our trees—even in a tricky spot.

Great priceCabling & bracingTree removal
Tom2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

They were very responsive, scheduling was easy, work was done quickly, and pricing was very reasonable. I would definitely recommend them

Great priceTree removal
Jinyu1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great service! Professional, punctual, and fair pricing. Highly recommend

Reasonable priceTree removal
marina3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We had a great experience with this company for trunk removal and stump grinding. They did an excellent job from start to finish. The team arrived on time, worked efficiently, and left everything clean and tidy. The pricing was very reasonable, and communication was easy throughout the process. I would definitely recommend their services!

Great priceTree stump grindingTree removal
Riz10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I had an absolutely outstanding experience with Abner and his team. They were friendly, efficient, and clearly skilled in their work. They took down multiple trees on my property, including a large dead tree, and made the entire process look effortless. They left the area spotless and were respectful of both my yard…

Great priceTree stump grindingTree removal
Tejaswi8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Abner and crew were great! Returned our calls promptly, answered all our questions through the process and gave us a very good quote for tree removal. On the day of the job they were very professional -- showed up on time, finished on time and cleared up all of the work site well. Very efficient.

Reasonable priceTree stump grindingTree removal
Linda8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Norfolk Tree was prompt, efficient and did everything I asked at a reasonable price. A crew of 3/4 men did stump grinding, removed hedges along my front walkway and garage, pruned trees and cleaned up. I would not hesitate to call them again.

Customer photo from Linda's review
Reasonable priceTree stump grindingTree trimming & pruningTree removal
Arsen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Norfolk Tree Service just cut down quite a few trees for us. Showed up on time, very professional, very clean- left our yard and driveway flawless. Great company! Highly recommending!

Great priceTree removal
Jim1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Abner and the Norfolk Tree team were quick to respond, very professional and able to accommodate a tricky clean-up of wind storm damage. Would not hesitate to call them again!

Great priceTree removal
charlespaniszyn7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Thank you Abner and your team for tremendous work! In November, you expertly felled a 40 foot dead maple tree in my front yard. The stump removal, stump grinding and cleanup left the site immaculate, with careful attention not to damage nearby trees and lawn. Last week a fifty foot poplar uprooted from the saturated…

Customer photo from charlespaniszyn's reviewCustomer photo from charlespaniszyn's review
Great priceTree stump grindingTree stump removalTree trimming & pruning

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Price

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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 53%Reasonable 47%Overpriced 0%Not sure 0%

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