iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#46 of 61 stump removal servicesiPosition by Experts Score among all companies we track in this category. · better than 25%
4.9★★★★★207 Google reviews · 24 photos
98%five-star reviews
4.84★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Norfolk Tree Service highly for professional tree removal, trimming, and stump grinding, noting fast response times, same-day estimates, and fair pricing. Customers frequently praise the crew's punctuality, efficiency, and clear communication during both routine and emergency jobs. However, low-star reviews criticize the company for refusing to provide quotes to customers seeking competitive bids, while others report rude interactions and property damage involving neighboring properties.
Google rating: 4.9 out of 5 from 207 reviews (98% five-star).
Reviews on this page: 207 Google reviews (196 with written comments, 18 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 28, 2026.
Service: Stump Removal Service serving Waltham, Massachusetts.
Data from Google, last updated November 2, 2026.
Score profile vs other stump removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Norfolk Tree Service, LLCStump Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Norfolk Tree Service, LLC: 88/100 on this factor. Category median: 97.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Norfolk Tree Service, LLC: 84/100 on this factor. Category median: 97.A
84
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Norfolk Tree Service, LLC: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Norfolk Tree Service, LLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Norfolk Tree Service, LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Norfolk Tree Service, LLC: 100/100 on this factor. Category median: 75.A
100
Bar = this company · dark tick = category median.
Star ratings
207 Google reviews we collected
4.9of 5
5 stars20298%
4 stars00%
3 stars00%
2 stars00%
1 star52%
Praise vs complaints
Phrases our text analysis found in 196 written reviews
99%praise
Praise55999%
Complaints61%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price3353%
Reasonable2947%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response13123%
Price & value10318%
Staff & attitude9617%
Would recommend9617%
Quality & results8415%
Communication377%
Honesty & trust183%
What customers talk about
We read 196 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The whole crew was professional, efficient, and worked incredibly well together.”
“They were prompt and easy to communicate with, gave a fair price, showed up on time and did a very thorough job.”
“…us "we could find someone else to do the work" basically it wasn't worth it to come out and trim/prune 4 trees he wanted our money for the take down…”
“The crew got to the job quickly, were more than respectful to both me and the property and did truly professional work.”
“When we called them about it they were incredibly rude, told us it wasn't them and that we couldn't prove it and hung up.”
“I’m very happy with their work and would definitely recommend Norfolk Tree Service.”
“I cannot recommend this company enough!”
“We had a really great experience with Norfolk Tree Service.”
“They also understood exactly what I needed without me having to explain everything over and over.”
“I’m genuinely impressed and will definitely be using their services again.”
People customers mention
Abner31 reviews
Castro7 reviews
Management6 reviews
Maple3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Norfolk Tree Service, LLC for 6 kinds of job. Pick one to see what they paid and said.
EENG8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
My house was hit by a tree fell down in the storm. Norfolk tree guys came in the weekend, working very hard in the rain, did a fantastic job on the emergency service. They also helped to temporarily seal the leaking roof very well, which prevented further damage to the house. Their price is also reasonable. I’ll definitely refer them to friends.
KKe2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Norfolk Tree Service did a FANTASTIC job removing a big Maple and a big Pine tree right next to our fence with branches overhanging. We were worried about branches falling onto the neighbor's, but they took such good care of every single branch that it was never a concern. This is an owner-operated company and the…
Tree stump grindingTree removal
EEmily5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Abner and his team did a great job. They removed two trees, ground the stumps, and trimmed some huge branches off of trees that I was afraid would fall in my yard during a bad storm. Professional, nice, and good price. Will definitely use them again!
JJustin7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Abner and the Norfolk team performed an amazing job, swiftly and cleanly removing several large trees from the property. The communication was great and price was competitive. Highly recommend for tree service.
Reasonable priceTree removal
BBill1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Abner was very responsive and professional. I am very happy with the work they did.
JJames3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Spoke to several contractors. He was the first that recommended removing a section of fence. They worked fast removing 3 trees in 5 hours including the cleanup.
We had a really great experience with Norfolk Tree Service. The whole crew was professional, efficient, and worked incredibly well together. They removed the trees around our property without any issues, and I felt completely comfortable with the process from start to finish.
They also understood exactly what I needed without me having to explain everything over and over. I could mention something once, and they would immediately get it and take care of it, which made the whole job so much easier.
They did a great job cleaning up afterward too. Everything was left neat and clean, and the property looks so much better now. We’re getting ready to open our animal hospital, so having the outside cleaned up and looking good means a lot to us.
I’m very happy with their work and would definitely recommend Norfolk Tree Service. Great crew, great communication, and a very smooth experience overall.
Response from the owner · 4 days ago
Hi jihua thank you very much for talking the time to write a 5 star review! For Norfolk Tree Service
E
ENG YTB8 reviewsiTotal number of Google reviews ENG has written across all businesses on Google Maps, not just this one.
My house was hit by a tree fell down in the storm. Norfolk tree guys came in the weekend, working very hard in the rain, did a fantastic job on the emergency service. They also helped to temporarily seal the leaking roof very well, which prevented further damage to the house. Their price is also reasonable. I’ll definitely refer them to friends.
Response from the owner · 3 weeks ago
Hi, ENG YTB thank you for taking the time to leave Norfolk Tree Service a five-star review for our emergency tree removal and storm damage services. We truly appreciate your trust in our team and are grateful for the opportunity to help when you needed us most. Thank you for choosing Norfolk Tree Service!
K
Ke Zhang2 reviewsiTotal number of Google reviews Ke has written across all businesses on Google Maps, not just this one.
Norfolk Tree Service did a FANTASTIC job removing a big Maple and a big Pine tree right next to our fence with branches overhanging. We were worried about branches falling onto the neighbor's, but they took such good care of every single branch that it was never a concern. This is an owner-operated company and the owner was there on the ground with his team the whole time. They were prompt and easy to communicate with, gave a fair price, showed up on time and did a very thorough job. Would definitely strongly recommend.
Services: Tree stump grinding, Tree removal
Response from the owner · 3 weeks ago
Hi, ke zhag thank you for taking the time to leave such a wonderful review for Norfolk Tree Service. We sincerely appreciate your support and are grateful for the opportunity to serve you. Thank you for choosing Norfolk Tree Service!
E
Emily Shay5 reviewsiTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
Abner and his team did a great job. They removed two trees, ground the stumps, and trimmed some huge branches off of trees that I was afraid would fall in my yard during a bad storm. Professional, nice, and good price. Will definitely use them again!
Response from the owner · 4 weeks ago
Hi EmilyThank you for taking the time to leave a five star review. for Norfolk Tree Service We sincerely appreciate your kind words and your support of our business. It was a pleasure serving you, and we truly value your trust in Norfolk Tree Service.
S
Sergei Graff3 reviewsiTotal number of Google reviews Sergei has written across all businesses on Google Maps, not just this one.
Abner and the Norfolk team performed an amazing job, swiftly and cleanly removing several large trees from the property. The communication was great and price was competitive. Highly recommend for tree service.
Price assessment: Reasonable price
Services: Tree removal
Response from the owner · a month ago
Hi Justin, thank you so much for taking the time to leave us such a great review for Norfolk Tree Service! We truly appreciate your kind words and your support. It was a pleasure working with you, and we’re glad you were happy with our service. Thank you again!
B
Bill Ackles1 reviewiTotal number of Google reviews Bill has written across all businesses on Google Maps, not just this one.
Spoke to several contractors. He was the first that recommended removing a section of fence. They worked fast removing 3 trees in 5 hours including the cleanup.
Response from the owner · a month ago
Hi James thank you for the 5 Star review! for Norfolk Tree Service! We truly appreciate
C
Chris Bussell1 reviewiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Refused outright to give me a quote when I said I was looking for 3 quotes.. Said "we don't do that". !
Wow! Like I'm going to hire someone without getting a competitive bid. Good-bye
Response from the owner · a month ago
Hi Chris bs We are a professional tree service, and like any business, we have a service area and scheduling requirements. We cannot always provide free estimates outside our normal work area, and we may require authorization from the property owner before discussing or quoting work.
We’re always happy to work with property owners and customers who are looking for legitimate tree services. We wish you the best.
J
Julie PembertonLocal Guide · 31 reviewsiTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
